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After updating to iOS 9.3 push mail not working on any account

I have an iPhone 6S Plus. I updated to iOS 9.3 and now none of my email (gmail, work email, outlook.com) push is working. I have to periodically go in and and click on mail and let it retrieve it (like if it was on battery saver mode).


I have restarted the phone, I have uninstalled and reinstalled some of the mail accounts. No luck.


Anyone else out there have this issue? Any fixes that do not include a restore?


Anytime Apple says "restore your device" or "exchange your device" that is the most B.S. response ever and is the last option, not the first.

Also, Apple, if you read this, I would appreciate a battery that works above 40 degrees. Samsung works well below freezing but the iPhone shuts off and asks to get plugged in because it is too cold below 40 degrees. Your response to my issue was "our batteries are rated to work only above 32 degrees". Engineering fail.

iPhone 6s Plus, iOS 9.3

Posted on Mar 24, 2016 5:02 AM

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Posted on Mar 28, 2016 10:43 PM

Steve I think its shocking that on an Apple dedicated forum to help with problems that NOT 1 person from apple has replied with a solution.

44 replies

Apr 18, 2016 9:20 AM in response to Hindu11

Same issue that spontaneously arose. I got a new iPhone 6s on March 28, upgraded to iOS 9.3.1 within a day or so after and have had no issues with emails being pushed to my phone until this weekend when it just randomly stopped. For those of you who have gotten it to work again, what did you do? Is this an iOS issue or a device issue?

Apr 21, 2016 10:56 AM in response to Steveo507

I'm having the same issue on my iPhone 6 running 9.3.1


The only things you guys haven't mentioned yet that I've figured out about this issue is that I can get my phone to start fetching my gmail again if I reboot it, then always leave the mail app open long enough for the network activity indicator on my phone to stop spinning.


The problem will eventually come back, but rebooting my phone has been an okay work-around in the meantime. Adding and removing the account is about as effective as rebooting the phone, in my case.

Apr 21, 2016 9:44 PM in response to Steveo507

UPDATE: I have been tweeting with Yahoo Customer Care, which I belived I mentioned before. Anyway, their responses (when they responded) were of no help. Another Yahoo user saw my tweet and offered a suggestion that worked for her. Switch your mail to Fetch for two days and then back to Push. So, I tried her suggestion (why not? I had tried almost everything else...airplane mode, hard re-set, deleting Yahoo mail client, etc.) I switched back on Push last night. I shut my phone down after to "re-set" it (this step may not have been necessary) but today they seem to be Pushing. I will say it started kind of slow, like the server was backed up, because I would get a notification and some emails would be from 40 mins ago. But as the day went on it seemed to catch up.


HOPEFULLY this will continue to work!!! And maybe this will help someone else.

May 14, 2016 2:58 PM in response to izzle22

I'm having the exact same problem with my new iPad Pro on 9.3.1. Never had a moment's trouble with my old iPad's email. But my iPad Pro will not push emails, notify me, or fetch. I have to open email manually. I have only a me.com email address. I have had about a dozen telephone conversations with Apple Care, and I have been to Genius at the local Apple store three times. The first time Genius restored my iPad. The second time Genius reset my email address. This last time Genius wiped my iPad yet again and reset to new iPad. I have read every forum I can find about this problem and tried all the crazy suggested "fixes" (which sometimes turn out to be not so crazy). No joy. No Apple employee has mentioned that it is an Apple issue, but I think they must know it is. I am at a complete loss as to what to do now.

May 15, 2016 7:56 AM in response to jesanfafon

Thanks, Jesafefon. It may not last, but I have tried your suggestion, and for the first time since I purchased my iPad Pro on April 11, 2016, my email is working. Now it has only been working for two days. I will try to let you know if it lasts. Here is what I noticed after reading your suggestion. My spinning wheel at the top of my email app didn't keep spinning, but when I pulled down the inbox with my finger, the wheel in the inbox wouldn't stop spinning. I powered off my iPad overnight and then powered it back on the next morning. When I opened my email inbox, its wheel wasn't spinning for the first time. The key seems to be to keep my email app open all the time. I never close it, and the wheel hasn't started spinning again, and it works.

May 17, 2016 6:07 AM in response to Weez

Well, so much for success. My email has pushed perfectly since the day before yesterday. Now this morning it isn't working again! I did finally close the email app. Maybe that is what caused it. And so much for the non-spinning wheel theory, too. The wheel is not spinning, and it still doesn't work. When Apple Genius does a diagnostic on my iPad Pro, they tell me the email app has crashed. Now I need to make still ANOTHER Genius appointment, and I dread it. This will be my fourth trip. What's the point?

After updating to iOS 9.3 push mail not working on any account

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