Impossible to update Command Line Tools (OS X 10.11) for Xcode 7.3 on El Captain

Question

Level 1

21 points

Impossible to update Command Line Tools (OS X 10.11) for Xcode 7.3 on El Captain

Hi,

I did update El Captain by downloading the Combo Update, but now the App Store keeps showing that I need to update Command Line Tools (OS X 10.11) for Xcode 7.3 on El Captain. However, when I click update, it downloads everything, starts installing, and then shows again the update availability. As well, if I look at the list of the latest updates performed, it has already been installed. How to solve this?

Thanks,

Massimo

Posted on Mar 24, 2016 6:48 AM

Reply

Answer 1

Mar 24, 2016 7:00 AM in response to sasmimo

Reboot. Check OS X App Store Updates again.

My 7.3 command-line tools installed just fine, though (unusually) as part of clicking the Xcode 7.3 update. These followed my 10.11.4 update from the same application.

Reply

Answer 2

sasmimo Author

Level 1

21 points

Mar 24, 2016 7:05 AM in response to VikingOSX

I tried rebooting, but did not work.

I have no Xcode installed.

Reply

Answer 3

Linc Davis

Level 10

209,673 points

Mar 24, 2016 8:14 AM in response to sasmimo

Please launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Select

/var/log ▹ install.log

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen. The contents of the log will appear on the right. Each log message begins with a timestamp. Select the messages from the time of the last installation or update attempt. If you're not sure when that was, click the Clear Display button in the toolbar of the Console window and then try the installation again. Select the new messages that appear. Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.

When posting a log extract, be selective. Don't post more than is requested.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting. You may need to use a text editor with search and replace, such as TextEdit.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

Reply

Answer 4

sasmimo Author

Level 1

21 points

Mar 24, 2016 8:23 AM in response to Linc Davis

Hi,

I just did try to update again, and then post here the log results:

Mar 24 16:20:34 MacBook-Air-di-Massimo-2 softwareupdated[218]: Cannot find local product 031-53337 in index file

Mar 24 16:20:34 MacBook-Air-di-Massimo-2 installd[305]: PackageKit: Adding client PKInstallDaemonClient pid=218, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Mar 24 16:20:34 MacBook-Air-di-Massimo-2 storeassetd[455]: SUAppStoreUpdateController: disk space required for updates is: 2053596977

Mar 24 16:20:34 MacBook-Air-di-Massimo-2 installd[305]: PackageKit: Removing client PKInstallDaemonClient pid=218, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Mar 24 16:20:35 MacBook-Air-di-Massimo-2 storeassetd[455]: SUAppStoreUpdateController: start install session with 031-53337

Mar 24 16:20:35 MacBook-Air-di-Massimo-2 softwareupdated[218]: SUUpdateSession startUpdateForProducts:<SUProduct: 031-53337> inForeground: YES staged: NO

Mar 24 16:20:35 MacBook-Air-di-Massimo-2 softwareupdated[218]: SoftwareUpdate: Added foreground transaction [0x2] for Command Line Tools (OS X 10.11) for Xcode-7.3

Mar 24 16:20:35 MacBook-Air-di-Massimo-2 softwareupdated[218]: SoftwareUpdate: starting download of 031-53337 (Command Line Tools (OS X 10.11) for Xcode-7.3)

Mar 24 16:20:35 MacBook-Air-di-Massimo-2 softwareupdated[218]: Cannot find local product 031-53337 in index file

Mar 24 16:20:35 MacBook-Air-di-Massimo-2 softwareupdated[218]: ContentLocator: No modified URL found

Mar 24 16:20:46 --- last message repeated 1 time ---

Mar 24 16:20:46 MacBook-Air-di-Massimo-2 softwareupdated[218]: Finished downloading package DevSDK_OSX1011.pkg to file:///var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.SoftwareUpdat e/CFNetworkDownload_TFuyap.tmp (error (null)) from peer: 127.0.0.1

Mar 24 16:20:46 MacBook-Air-di-Massimo-2 suhelperd[233]: Verifying package at path: /Library/Updates/031-53337/DevSDK_OSX1011.pkg

Mar 24 16:21:14 MacBook-Air-di-Massimo-2 softwareupdated[218]: Finished downloading package CLTools_Executables.pkg to file:///var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.SoftwareUpdat e/CFNetworkDownload_emRn22.tmp (error (null)) from peer: 127.0.0.1

Mar 24 16:21:14 MacBook-Air-di-Massimo-2 suhelperd[233]: Verifying package at path: /Library/Updates/031-53337/CLTools_Executables.pkg

Mar 24 16:21:14 MacBook-Air-di-Massimo-2 softwareupdated[218]: No more tasks - invalidating session now

Mar 24 16:21:14 MacBook-Air-di-Massimo-2 installd[305]: PackageKit: Adding client PKInstallDaemonClient pid=218, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Mar 24 16:21:14 MacBook-Air-di-Massimo-2 installd[305]: PackageKit: Removing client PKInstallDaemonClient pid=218, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Mar 24 16:21:15 MacBook-Air-di-Massimo-2 system_installd[593]: PackageKit: Adding client PKInstallDaemonClient pid=218, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Mar 24 16:21:15 MacBook-Air-di-Massimo-2 softwareupdated[218]: PackageKit: Enqueuing install with default quality of service (utility)

Mar 24 16:21:15 MacBook-Air-di-Massimo-2 system_installd[593]: PackageKit: ----- Begin install -----

Mar 24 16:21:15 MacBook-Air-di-Massimo-2 system_installd[593]: PackageKit: request=PKInstallRequest <2 packages, destination=/>

Mar 24 16:21:15 MacBook-Air-di-Massimo-2 system_installd[593]: PackageKit: packages=(

"PKLeopardPackage <file:///Library/Updates/031-53337/CLTools_Executables.pkg>",

"PKLeopardPackage <file:///Library/Updates/031-53337/DevSDK_OSX1011.pkg>"

)

Mar 24 16:21:15 MacBook-Air-di-Massimo-2 system_installd[593]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.CLTools_Executables (prefix path=/)

Mar 24 16:21:15 MacBook-Air-di-Massimo-2 system_installd[593]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.DevSDK_OSX1011 (prefix path=/)

Mar 24 16:21:16 MacBook-Air-di-Massimo-2 system_installd[593]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=110 "Si è verificato un errore durante l'estrazione dei file dal pacchetto “CLTools_Executables.pkg.”" UserInfo={NSUnderlyingError=0x7f8ab248fd60 {Error Domain=PKXARArchiveErrorDomain Code=101 "archive verify failed" UserInfo={NSURL=file:///Library/Updates/031-53337/CLTools_Executables.pkg#Paylo ad, NSFileOwnerAccountID=0, NSFileHFSTypeCode=0, NSFileSystemFileNumber=15347434, NSFileExtensionHidden=false, NSFileSystemNumber=16777220, NSFileSize=141843861, NSFileGroupOwnerAccountID=0, NSFileOwnerAccountName=root, NSFilePosixPermissions=420, NSFileHFSCreatorCode=0, NSFileCreationDate=2016-03-24 15:20:35 +0000, NSFileType=NSFileTypeRegular, NSFileGroupOwnerAccountName=wheel, NSFileReferenceCount=1, NSFileModificationDate=2016-03-24 15:21:14 +0000, NSLocalizedDescription=archive verify failed}}, NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxMan ager-SystemSoftware/545093C6-09AE-45F9-8D51-3ABC1CDFE19B.activeSandbox/Root, NSURL=file:///Library/Updates/031-53337/CLTools_Executables.pkg, PKInstallPackageIdentifier=com.apple.pkg.CLTools_Executables, NSLocalizedDescription=Si è verificato un errore durante l'estrazione dei file dal pacchetto “CLTools_Executables.pkg.”} {

NSFilePath = "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager-Syste mSoftware/545093C6-09AE-45F9-8D51-3ABC1CDFE19B.activeSandbox/Root";

NSLocalizedDescription = "Si \U00e8 verificato un errore durante l'estrazione dei file dal pacchetto \U201cCLTools_Executables.pkg.\U201d";

NSURL = "file:///Library/Updates/031-53337/CLTools_Executables.pkg";

NSUnderlyingError = "Error Domain=PKXARArchiveErrorDomain Code=101 \"archive verify failed\" UserInfo={NSURL=file:///Library/Updates/031-53337/CLTools_Executables.pkg#Paylo ad, NSFileOwnerAccountID=0, NSFileHFSTypeCode=0, NSFileSystemFileNumber=15347434, NSFileExtensionHidden=false, NSFileSystemNumber=16777220, NSFileSize=141843861, NSFileGroupOwnerAccountID=0, NSFileOwnerAccountName=root, NSFilePosixPermissions=420, NSFileHFSCreatorCode=0, NSFileCreationDate=2016-03-24 15:20:35 +0000, NSFileType=NSFileTypeRegular, NSFileGroupOwnerAccountName=wheel, NSFileReferenceCount=1, NSFileModificationDate=2016-03-24 15:21:14 +0000, NSLocalizedDescription=archive verify failed}";

PKInstallPackageIdentifier = "com.apple.pkg.CLTools_Executables";

}

Mar 24 16:21:16 MacBook-Air-di-Massimo-2 system_installd[593]: PackageKit: Running idle tasks

Mar 24 16:21:16 MacBook-Air-di-Massimo-2 system_installd[593]: PackageKit: Removing client PKInstallDaemonClient pid=218, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Mar 24 16:21:16 MacBook-Air-di-Massimo-2 system_installd[593]: PackageKit: Done with sandbox removals

Mar 24 16:21:16 MacBook-Air-di-Massimo-2 softwareupdated[218]: SoftwareUpdate: extraction error on install of 031-53337 (reset to download error state to allow retry): Error Domain=SUErrorDomain Code=311 "Impossibile verificare “Command Line Tools (OS X 10.11) for Xcode”." UserInfo={SUErrorUpdateTitle=Command Line Tools (OS X 10.11) for Xcode, SUErrorUpdateProductKey=031-53337, NSLocalizedDescription=Impossibile verificare “Command Line Tools (OS X 10.11) for Xcode”.}

Mar 24 16:21:16 MacBook-Air-di-Massimo-2 softwareupdated[218]: Removing 031-53337

Mar 24 16:21:16 MacBook-Air-di-Massimo-2 softwareupdated[218]: Removed local product for 031-53337 (1)

Mar 24 16:21:16 MacBook-Air-di-Massimo-2 softwareupdated[218]: Stopping transaction with ID [0x2]

Mar 24 16:21:16 MacBook-Air-di-Massimo-2 softwareupdated[218]: SoftwareUpdate: Removed foreground transaction [0x2]

Mar 24 16:21:16 MacBook-Air-di-Massimo-2 storeassetd[455]: SUAppStoreUpdateController: status for 031-53337: 031-53337 (a=0x3): download error (0 of 180562737) 1.8% -1.0s (error: Error Domain=SUErrorDomain Code=311 "Impossibile verificare “Command Line Tools (OS X 10.11) for Xcode”." UserInfo={SUErrorUpdateTitle=Command Line Tools (OS X 10.11) for Xcode, SUErrorUpdateProductKey=031-53337, NSLocalizedDescription=Impossibile verificare “Command Line Tools (OS X 10.11) for Xcode”.})

Mar 24 16:21:17 MacBook-Air-di-Massimo-2 softwareupdated[218]: Running session-idle tasks.

Mar 24 16:21:17 MacBook-Air-di-Massimo-2 softwareupdated[218]: Checking for inapplicable local products remaining on disk for cleanup

The process did abort, and I still have it in my update list.

Reply

Answer 5

Linc Davis

Level 10

209,673 points

Mar 24, 2016 8:31 AM in response to sasmimo

This procedure will delete certain temporary and cache files. The files are automatically generated and don't contain any of your data. Occasionally they can become corrupt and cause problems such as yours.

Please back up all data and read this whole message before doing anything.

Triple-click anywhere in the line below on this page to select it:

/var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068

Right-click or control-click the highlighted line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with a subfolder selected. The subfolder has a long name beginning with "zyx" and ending with "68". Move that subfolder to the Trash. Don't move any of the other subfolders with similar names. You may be prompted for your administrator login password. Restart the computer and empty the Trash.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

Reply

Answer 6

sasmimo Author

Level 1

21 points

Mar 24, 2016 10:31 AM in response to Linc Davis

Thanks for your help. I did try, but it did not work. Same issue. I paste here the log:

Mar 24 18:27:13 MacBook-Air-di-Massimo-2 installd[387]: PackageKit: Adding client PKInstallDaemonClient pid=421, uid=503 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/s toreassetd)

Mar 24 18:27:13 MacBook-Air-di-Massimo-2 storeassetd[421]: SUAppStoreUpdateController: authorize

Mar 24 18:27:13 MacBook-Air-di-Massimo-2 installd[387]: PackageKit: Adding client PKInstallDaemonClient pid=448, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Mar 24 18:27:13 MacBook-Air-di-Massimo-2 softwareupdated[448]: Cannot find local product 031-53337 in index file

Mar 24 18:27:13 MacBook-Air-di-Massimo-2 installd[387]: PackageKit: Adding client PKInstallDaemonClient pid=448, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Mar 24 18:27:13 MacBook-Air-di-Massimo-2 installd[387]: PackageKit: Removing client PKInstallDaemonClient pid=448, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Mar 24 18:27:13 --- last message repeated 1 time ---

Mar 24 18:27:13 MacBook-Air-di-Massimo-2 storeassetd[421]: SUAppStoreUpdateController: disk space required for updates is: 2053596977

Mar 24 18:27:14 MacBook-Air-di-Massimo-2 softwareupdated[448]: Adding client SUUpdateServiceClient pid=421, uid=503, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/s toreassetd)

Mar 24 18:27:14 MacBook-Air-di-Massimo-2 storeassetd[421]: SUAppStoreUpdateController: start install session with 031-53337

Mar 24 18:27:14 MacBook-Air-di-Massimo-2 softwareupdated[448]: SUUpdateSession startUpdateForProducts:<SUProduct: 031-53337> inForeground: YES staged: NO

Mar 24 18:27:14 MacBook-Air-di-Massimo-2 softwareupdated[448]: SoftwareUpdate: Added foreground transaction [0x1] for Command Line Tools (OS X 10.11) for Xcode-7.3

Mar 24 18:27:14 MacBook-Air-di-Massimo-2 softwareupdated[448]: SoftwareUpdate: starting download of 031-53337 (Command Line Tools (OS X 10.11) for Xcode-7.3)

Mar 24 18:27:14 MacBook-Air-di-Massimo-2 softwareupdated[448]: Cannot find local product 031-53337 in index file

Mar 24 18:27:20 MacBook-Air-di-Massimo-2 softwareupdated[448]: ContentLocator: No modified URL found

Mar 24 18:27:30 --- last message repeated 1 time ---

Mar 24 18:27:30 MacBook-Air-di-Massimo-2 softwareupdated[448]: Finished downloading package DevSDK_OSX1011.pkg to file:///var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.SoftwareUpdat e/CFNetworkDownload_oICEeX.tmp (error (null)) from peer: 127.0.0.1

Mar 24 18:27:30 MacBook-Air-di-Massimo-2 suhelperd[449]: Verifying package at path: /Library/Updates/031-53337/DevSDK_OSX1011.pkg

Mar 24 18:27:58 MacBook-Air-di-Massimo-2 softwareupdated[448]: Finished downloading package CLTools_Executables.pkg to file:///var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.SoftwareUpdat e/CFNetworkDownload_7N9YTj.tmp (error (null)) from peer: 127.0.0.1

Mar 24 18:27:58 MacBook-Air-di-Massimo-2 suhelperd[449]: Verifying package at path: /Library/Updates/031-53337/CLTools_Executables.pkg

Mar 24 18:27:58 MacBook-Air-di-Massimo-2 softwareupdated[448]: No more tasks - invalidating session now

Mar 24 18:27:58 MacBook-Air-di-Massimo-2 installd[387]: PackageKit: Adding client PKInstallDaemonClient pid=448, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Mar 24 18:27:58 MacBook-Air-di-Massimo-2 installd[387]: PackageKit: Removing client PKInstallDaemonClient pid=448, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Mar 24 18:27:58 MacBook-Air-di-Massimo-2 system_installd[579]: installd: Starting

Mar 24 18:27:58 MacBook-Air-di-Massimo-2 system_installd[579]: installd: uid=0, euid=0

Mar 24 18:27:58 MacBook-Air-di-Massimo-2 system_installd[579]: PackageKit: Adding client PKInstallDaemonClient pid=448, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Mar 24 18:27:58 MacBook-Air-di-Massimo-2 softwareupdated[448]: PackageKit: Enqueuing install with default quality of service (utility)

Mar 24 18:27:58 MacBook-Air-di-Massimo-2 system_installd[579]: PackageKit: ----- Begin install -----

Mar 24 18:27:58 MacBook-Air-di-Massimo-2 system_installd[579]: PackageKit: request=PKInstallRequest <2 packages, destination=/>

Mar 24 18:27:58 MacBook-Air-di-Massimo-2 system_installd[579]: PackageKit: packages=(

"PKLeopardPackage <file:///Library/Updates/031-53337/CLTools_Executables.pkg>",

"PKLeopardPackage <file:///Library/Updates/031-53337/DevSDK_OSX1011.pkg>"

)

Mar 24 18:27:58 MacBook-Air-di-Massimo-2 system_installd[579]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.CLTools_Executables (prefix path=/)

Mar 24 18:27:58 MacBook-Air-di-Massimo-2 system_installd[579]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.DevSDK_OSX1011 (prefix path=/)

Mar 24 18:27:59 MacBook-Air-di-Massimo-2 system_installd[579]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=110 "Si è verificato un errore durante l'estrazione dei file dal pacchetto “CLTools_Executables.pkg.”" UserInfo={NSUnderlyingError=0x7f9b63007ef0 {Error Domain=PKXARArchiveErrorDomain Code=101 "archive verify failed" UserInfo={NSURL=file:///Library/Updates/031-53337/CLTools_Executables.pkg#Paylo ad, NSFileOwnerAccountID=0, NSFileHFSTypeCode=0, NSFileSystemFileNumber=15372209, NSFileExtensionHidden=false, NSFileSystemNumber=16777220, NSFileSize=141843861, NSFileGroupOwnerAccountID=0, NSFileOwnerAccountName=root, NSFilePosixPermissions=420, NSFileHFSCreatorCode=0, NSFileCreationDate=2016-03-24 17:27:20 +0000, NSFileType=NSFileTypeRegular, NSFileGroupOwnerAccountName=wheel, NSFileReferenceCount=1, NSFileModificationDate=2016-03-24 17:27:58 +0000, NSLocalizedDescription=archive verify failed}}, NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxMan ager-SystemSoftware/22D184E2-6AFA-472C-AEE6-4C835712748F.activeSandbox/Root, NSURL=file:///Library/Updates/031-53337/CLTools_Executables.pkg, PKInstallPackageIdentifier=com.apple.pkg.CLTools_Executables, NSLocalizedDescription=Si è verificato un errore durante l'estrazione dei file dal pacchetto “CLTools_Executables.pkg.”} {

NSFilePath = "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager-Syste mSoftware/22D184E2-6AFA-472C-AEE6-4C835712748F.activeSandbox/Root";

NSLocalizedDescription = "Si \U00e8 verificato un errore durante l'estrazione dei file dal pacchetto \U201cCLTools_Executables.pkg.\U201d";

NSURL = "file:///Library/Updates/031-53337/CLTools_Executables.pkg";

NSUnderlyingError = "Error Domain=PKXARArchiveErrorDomain Code=101 \"archive verify failed\" UserInfo={NSURL=file:///Library/Updates/031-53337/CLTools_Executables.pkg#Paylo ad, NSFileOwnerAccountID=0, NSFileHFSTypeCode=0, NSFileSystemFileNumber=15372209, NSFileExtensionHidden=false, NSFileSystemNumber=16777220, NSFileSize=141843861, NSFileGroupOwnerAccountID=0, NSFileOwnerAccountName=root, NSFilePosixPermissions=420, NSFileHFSCreatorCode=0, NSFileCreationDate=2016-03-24 17:27:20 +0000, NSFileType=NSFileTypeRegular, NSFileGroupOwnerAccountName=wheel, NSFileReferenceCount=1, NSFileModificationDate=2016-03-24 17:27:58 +0000, NSLocalizedDescription=archive verify failed}";

PKInstallPackageIdentifier = "com.apple.pkg.CLTools_Executables";

}

Mar 24 18:27:59 MacBook-Air-di-Massimo-2 system_installd[579]: PackageKit: Running idle tasks

Mar 24 18:27:59 MacBook-Air-di-Massimo-2 system_installd[579]: PackageKit: Removing client PKInstallDaemonClient pid=448, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Mar 24 18:27:59 MacBook-Air-di-Massimo-2 system_installd[579]: PackageKit: Done with sandbox removals

Mar 24 18:27:59 MacBook-Air-di-Massimo-2 softwareupdated[448]: SoftwareUpdate: extraction error on install of 031-53337 (reset to download error state to allow retry): Error Domain=SUErrorDomain Code=311 "Impossibile verificare “Command Line Tools (OS X 10.11) for Xcode”." UserInfo={SUErrorUpdateTitle=Command Line Tools (OS X 10.11) for Xcode, SUErrorUpdateProductKey=031-53337, NSLocalizedDescription=Impossibile verificare “Command Line Tools (OS X 10.11) for Xcode”.}

Mar 24 18:27:59 MacBook-Air-di-Massimo-2 softwareupdated[448]: Removing 031-53337

Mar 24 18:27:59 MacBook-Air-di-Massimo-2 softwareupdated[448]: Removed local product for 031-53337 (1)

Mar 24 18:27:59 MacBook-Air-di-Massimo-2 softwareupdated[448]: Stopping transaction with ID [0x1]

Mar 24 18:27:59 MacBook-Air-di-Massimo-2 softwareupdated[448]: SoftwareUpdate: Removed foreground transaction [0x1]

Mar 24 18:27:59 MacBook-Air-di-Massimo-2 storeassetd[421]: SUAppStoreUpdateController: status for 031-53337: 031-53337 (a=0x3): download error (0 of 180562737) 1.0% -1.0s (error: Error Domain=SUErrorDomain Code=311 "Impossibile verificare “Command Line Tools (OS X 10.11) for Xcode”." UserInfo={SUErrorUpdateTitle=Command Line Tools (OS X 10.11) for Xcode, SUErrorUpdateProductKey=031-53337, NSLocalizedDescription=Impossibile verificare “Command Line Tools (OS X 10.11) for Xcode”.})

Mar 24 18:28:00 MacBook-Air-di-Massimo-2 softwareupdated[448]: Running session-idle tasks.

Mar 24 18:28:00 MacBook-Air-di-Massimo-2 softwareupdated[448]: Checking for inapplicable local products remaining on disk for cleanup

Reply

Answer 7

Linc Davis

Level 10

209,673 points

Mar 24, 2016 12:49 PM in response to sasmimo

Triple-click anywhere in the line below on this page to select it:

/Library/Updates

Right-click or control-click the highlighted line and select

Services ▹ Reveal

from the contextual menu.* A Finder window should open with a folder selected. Move the contents of the selected folder to the Trash. You may be prompted for your administrator password.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

Reply

Answer 8

sasmimo Author

Level 1

21 points

Mar 25, 2016 2:50 AM in response to Linc Davis

Thanks again for your efforts to help me! I tried this too, but nothing to do, still same behaviors: it starts downloading, completes is, then starts the install and aborts.

Reply

Answer 9

Linc Davis

Level 10

209,673 points

Mar 25, 2016 5:07 AM in response to sasmimo

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Reply