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iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,

Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.

I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

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Posted on Mar 24, 2016 7:08 PM

I have the same problem with mail, Safari, and messages. Links work with the gmail app. Links work in Chrome but only with a long click to get the option to open in a new tab. It appears this has happened before with 9.2.1 but I could not find an answer that fixed the problem. I do not think it started until 24 hours after the update. iPhone 6s+ 128gb 9.3.

975 replies

Mar 28, 2016 6:14 AM in response to Juan1205

Hello, just wanted to add my 2 pence:

As many people wrote, the freezing links began out of the blue, on March 25 on my IPad 2 with IOS 9.2.1 (13D15), never upgraded to 9.3 (happily, upgrade wasn't available anymore in Germany and Belgium (live nearby the border in Belgium, working in Germany) at that time. First conclusion: That has nothing to do with updating to IOS 9.3. Second conclusion: Nothing to do with the switch to summer time on March 26/27.

It doesn't affect (not yet at least) my IPad Pro nor my IPhone 6 nor my wife's IPad 3, all running on IOS 9.2.1.

I have booking.com and Wikipedia on all of them.

For the fixes: Changing to Bing, Chrome, switching off Safari research proposals etc. didn't work at all. Limited debug: Switching off Javascript helped to use Safari with Google, but I am back in stoneage; anyway, IPad useless to search for example in mobile.de, links not working, not to mention the impossibility to ckeck in with Ryanair or use other websites needing Java.

Update: Just now, my IPhone 6 catched this thing while writing this. Makes to fancy and well designed paperweights.

I regret total absence of feedback from Apple and hate to say that I am very glad to have a Sony Vaio notebook.

Mar 28, 2016 6:32 AM in response to mor1s

The interesting part is what happened today; I am experiencing this issue since yesterday (days after I upgraded and not immediately after iOS 9.3 installation) on my iPhone 6s. My wife's iPhone 6 seemed to be ok until today that I shared a URL through iMessages. After she tried to open the link she started having the exact same issue with me. Pretty interesting virus-like behaviour of the issue...

Mar 28, 2016 6:42 AM in response to mor1s

Same problem here. Everything was fine, upgraded to 9.3, then two days later I saw some weirdness -- one link wouldn't open. Then next day I found almost all links failed, by yesterday Chrome had stopped working entirely. Resets, turning javascript off, turning some auto-load features off, changing search engines, none helped. Chrome seems to work, as does Firefox, but I'm rather peeved that something this bad got through testing.

Mar 28, 2016 6:49 AM in response to panda1988

I've been following this discussion since the early morning of March 25th, when I started having issues with my phone. The thread has gone from one page and under 100 views, to nearly 29,000 views as I write this on March 28th. A couple of days ago there was virtually nothing in the media regarding this issue, but since then numerous articles have sprung up, including TechCrunch, Macworld, ZDNet, Business Insider, etc etc. Most of them are dated after March 25th, when this thing really blew up. It is frustrating that Apple itself has yet to formerly acknowledge the problem, nor issue a fix.


At first I thought it was related to iOS 9.3 and the iPhone 6S or 3D Touch, but now it seems the issue is much more widespread and there have been lots of theories about what might be causing the problem.


I'm no expert, but panda1988's discussion on canOpenURL seems to make a bit more sense than some of the other guesses. panda1988, did you manage to speak with anyone from Apple regarding your theory?

Apr 3, 2016 1:30 AM in response to Georgios82

I thought the same thing but another user explained it to me:


"It wasn't found because the new booking.*** apple-app-site-association file wasn't updated until sometime last week, when iOS 9.3 was released. It occurs on iOS 9.2.1 as well. The bug in iOS that allows this behavior is old, it's not part of iOS 9.3."


<Link Edited by Host>

Mar 28, 2016 6:52 AM in response to mor1s

Same problem. Spent time on the phone with Apple support and finally she said a lot of people were having this problem with 9.3 and they were working on it. I cannot understand how Apple can do something like this and then "downplay" it. I asked if I could use Chrome and she didn't know but I downloaded it and it's better than nothing. Works like other's have said... hold down hyperlink and open a new page. Come on Apple... lets get this thing fixed!

Mar 28, 2016 6:53 AM in response to Guido Imfeld

I had the same exact experience as you had. My iPhone 6s was fine after the iOS 9.3 update. A couple of days days later I started experiencing the exact same issue as most of us here. I tried to do all the iOS standard steps to fix it (hard reboots, clearing browser cache, settings reset etc etc) however no luck until JS was turned off. So the funny thing is that my wife's iPhone 6 was fine (I even check it my self this morning). And I use past tense because as soon as my wife tried to open a link that I send her just now she go the very same issue as all of us here...


To me this behaviour is really interesting. Worm/exploit that takes advantage an iOS 9.3 newly introduced vulnerability perhaps? Who knows...

Mar 28, 2016 7:02 AM in response to holidaymonkey

A TEMPORARY SOLUTION TO THE iOS 9.3 EMAIL AND SEARCH LINK ISSUES:


MAIL ISSUES

  1. IF you use Gmail exclusively, download the Gmail app and access you mail through it. Links work.
  2. IF you dont use Gmail, set up a Gmail account, then route your other mail through it as explained here: http://www.radiantd.com/how-to-route-domain-email-through-gmail/. Then download the Gmail app and access email and links through it.


SEARCH/SAFARI ISSUES

DOwnload the Google Search app, do your searching through this portal. Links work.


NEither of these is perfect but it gets around the current paralysis. Issues:

  • There are no Search Tools in the Google search app, so you cannot filter by date, etc.
  • I haven't figured out how to access recently deleted trash in the Gmail app


I hope this helps some of you to survive this mess.

iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

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