iOS 9.3 Safari link freezes, crashes Safari

Every time I click on a link in Safari (be it google or on another page), the link goes gray and never opens. If I try pressing several times, the device is completely unresponsive. After about a minute, the Safari crashes.


Please help

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 5:36 PM

Reply
61 replies

Mar 28, 2016 4:53 AM in response to ALJABRIYA

I called in support and this was the fix they gave me . . .but this is a partial fix and I can't go on certain sites and or once there can't follow hyperlinks.

I've read how most everyone resolved the issue by resetting to factory default . . .but I'm a bit scared of this..I may go to the Apple store near my house hopefully someone there maybe able to help me with this.

Mar 28, 2016 8:47 PM in response to BgladNYC

I have this problem as well. But its on my iPad Air2 AND I haven't installed the S9.3 yet. I have agreed to install and agreed to T&Cs but haven't undertaken the actual install.

So its not in the software itself but in the agreement to go ahead. Up until I did this, everything was fine on my iPad Air2. Now its a disaster. I keep clearing the history and cookies and I have turned off JavaScript and done several hard restarts.

Next stop is iTunes for a factiory reset. Very annoying. Come on Apple....this is a world wide problem...I'm in Australia!

Mar 29, 2016 1:27 AM in response to BgladNYC

I Have the same problem after updating this IOS 9.3. I tried all the browsers ..chrome opera dolphin safari.everytime I click on a link or site it simply doesn't t open. If I keep pressing then the page freezes and safari crashes. This is ridiculous. The phone is no use now. And it s not just the sites. I have noticed that after this update even i open other apps the screen just freezes and I have to exist the app by keep pressing the button for a few seconds. my brand new iPad Air 2 had IOS 9.2 and is working perfectly fine.... Apple please you have to fix this. Any news about an update?

Mar 29, 2016 10:36 AM in response to BgladNYC

After spending hours of searching how I can fix this problem I have decided to reset my iphone. Apparently this decision turn up to be a lifesaver!.


SO what you can do:


Go to settings->general->reset->Erase All content and Settings.

Once you have done that then SELECT set up a new iPhone and do not do any restore from backup. I have tried the latter one and nothing happened. The glitch still exists.



This solution is time consuming since you have to installed all the applications from the beginning. PLEASE avoid installing trip advisor cause this app create all the problems in my case.


Below I have listed the apps that I have installed after the restore and I know for sure that they did not create any problems in my iphone.


—viber

—whatsapp

—snapchat

—facebook

—googlemaps

—dropbox

—google translate

—tuneIn Radio

—sygic gps

—instagram

—shazam

—skype

—hangouts

sych.me



HOPE SO THIS SAVE YOU A LOT OF TIME !!!

Mar 31, 2016 3:02 AM in response to BgladNYC

Ils sont merveilleux chez Apple. Cela fait 5 jours que mon iPad est bloquée. Impossible d'activer les liens dans Mail ou Safari ou Notes ou Messages.

Enorme bug mondial de 9.3. Aucune communication sur le site. Tout va bien. J'ai essayé ce matin d'appeler l'Apple Store d'Aix en Provence; d'abord le répondeur et puis le néant.....aucune réponse.

En attendant mon produit est inutilisable. Quand cela sera t'il réparé ? Aucun indice, nous sommes face au très puissant "SILENCE RADIO" de la marque à la pomme qui se teinte de plus en plus d'arrogance....

Mar 31, 2016 2:23 PM in response to BgladNYC

Hello BgladNYC,


Thanks for using the Apple Support Communities!


From your question, I understand that hyperlinks are not behaving as expected after updating to iOS 9.3. We know how frustrating situations like this can be and we want to make sure your devices are working as expected.


iOS 9.3.1 was recently released. Performing this update should resolve this situation.


If hyperlinks don't open in Safari, Mail, or Messages after updating to iOS 9.3 - Apple Support


Cheers!

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iOS 9.3 Safari link freezes, crashes Safari

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