iPad2 - After the updated iOS 9.3 Build 13E236

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Level 1

9 points

iPad2 - After the updated iOS 9.3 Build 13E236

After the updated iOS 9.3 Build 13E236, it still doesn't work for me, it said " iTunes could not back up the iPad "my iPad" because a session could not be started with the iPad. Please disconnect and reconnect the iPad, then try again." I have tried to reconnect and reset my pc for few times, i even try to hard reset my ipad2, it still doesn't work. How can I stop the back up ?

iPad 2, iOS 9.3, null

Posted on Mar 25, 2016 2:53 AM

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Answer 1

Best reply

phiisland

Level 1

4 points

Mar 25, 2016 3:00 AM in response to sukiho

I have exactly the same problem, iPad 2 with iOS 9.3 Build 13E236

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Answer 2

D.Cohen

Level 6

8,588 points

Mar 25, 2016 3:19 AM in response to sukiho

Hi! Try the steps below:

Fix unexpected quits or launch issues in iTunes for Windows - Apple Support

If you can't install or update iTunes for Windows - Apple Support

Also, maybe you'll find something helpful here:

If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support

Hope this helps!

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Answer 3

Ronlys

Level 1

14 points

Mar 25, 2016 4:18 AM in response to sukiho

I have the same problem with my Macbook

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Answer 4

sukiho Author

Level 1

9 points

Mar 25, 2016 4:21 AM in response to D.Cohen

I have tried to sign in iTunes and iClouds. The same message pop up again, I still have to same problem.

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Answer 5

D.Cohen

Level 6

8,588 points

Mar 25, 2016 4:24 AM in response to Ronlys

If you the aforementioned steps don't help, contact Apple.

https://www.apple.com/support/contact/

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Answer 6

sukiho Author

Level 1

9 points

Mar 25, 2016 5:38 AM in response to D.Cohen

I don't have AppleCare, if i ask them I need to pay for their service. I wait someone can answer my question, thanks for your assistance.

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Answer 7

Ronlys

Level 1

14 points

Mar 25, 2016 5:48 AM in response to sukiho

I just found a possible answer but I am not sure if it would work and if it will erase the data.

Turn off the iPad
Hold power and home together for 10 seconds until it tells you to connect to iTunes.
open iTune on your computer, connect your iPad to your computer.
iTune would ask if you would like to "restore" or "update" your iPad.
choose "update", and it will update soon.
the progress will be a white apple on your iPad screen, then it will tell you "slide to update".
slide and continue update.
after update, plug out your usb to disconnect your iPad with your computer
iPad will tell you connect t iTunes to active your device.
Reconnect your iPad to your computer, and it will be active.
enter you password on your iPad and enjoy it.

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Answer 8

sukiho Author

Level 1

9 points

Mar 25, 2016 6:54 AM in response to Ronlys

Thanks, Ronlys for your information. But I can't go through the step 3, I hold power and home switch together for more than 30 seconds, the apple log pops up for two times and then the screen goes back, no reaction at all. I have tried to for few times, it doesn't work.

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Answer 9

Mar 25, 2016 7:03 AM in response to sukiho

Hi

Wait for apple to fix this problem with an update .

Cheers

Brian

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Answer 10

Testzzz

Level 1

4 points

Mar 25, 2016 7:22 AM in response to sukiho

I'm getting exactly the same problem with the updated 9.3 - very frustrating being without my ipad for several days!

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Answer 11

Testzzz

Level 1

4 points

Mar 25, 2016 7:25 AM in response to sukiho

N.B. I tried switching off the iphone wifi in case that was interfering with the ipad update and also tried disconnecting the laptop from the wifi after it had done the necessary update check but neither of these things helped - still getting exactly the same error.

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Answer 12

Ronlys

Level 1

14 points

Mar 25, 2016 8:30 AM in response to sukiho

you are right.... I just tried it by myself and fixed step 2 and 3.....

It works for me, and all your data will also be safe.

Turn off the iPad
Hold power and home together for 10 seconds until it shuts down.
open iTune on your computer, press and hold "Home" on your iPad and connect your iPad to your computer.
after white apple shows up on your iPad, iTunes would ask if you would like to "restore" or "update" your iPad.(Now your iPad screen will look like this:)
choose "update", and it will update soon.
the progress will be a white apple on your iPad screen(actually it stuck about 20 minutes and the progress bar finally moved....)
after progress finished, stay for a while with the white apple, then it will tell you "slide to update".
slide and continue update.(Now the progress will be a black apple, and when the update finished, the screen will turn black)
after update, plug out your usb to disconnect your iPad with your computer
iPad will tell you connect to iTunes to active your device.
Reconnect your iPad to your computer, and it will be active.
enter you password on your iPad and enjoy it.

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Answer 13

sukiho Author

Level 1

9 points

Mar 25, 2016 8:30 AM in response to sukiho

Other solution from other users:

(1) Larashly solved the problem by following these steps.

Follow the seteps below:

Connect the iPad to your computer and launch iTunes
Turn the device OFF (hold down the power button at the top of the device) Turn the iPad off (sleep button pressed for a few seconds until the red slider appears, and then turn off the iPad).
Connect the iPad again with the USB cable still inserted in the computer while holding down the Home button. Let the home button until release when you see the message "Connect to iTunes".iTunes tell you ' an iPad is in recovery mode has been detected'.
Then press “Restore”
Then follow simple instructions on iTunes on your computer.

As part of the restore it did update to iOS 9.3 and is now restoring my Apps.

(2) I haven't tried it, but I have seen other solution, I hope it helps others who doesn't want to erase unsaved data user.

Joop OverhandMar 23, 2016 5:39 AM in response to GerVer

Hi everybody,

I think this might help (is what I did and some others on this page to):

1. Take any internet-connected computer/tablet/phone, go to iCloud.com and login.
2. Go to 'settings'.
3. From the 'my devices' tab, REMOVE the iPad or iPhone that cannot be activated.
4. Try activating the iPad or iPhone again, it should work now.
5. Verify that your iPad or iPhone returns in iCloud again.

This should be all...

(NO NEED for resetting to factory settings!!!)

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