el capitan freezing

El Capitan freezing when browsing newsfeed on aol and al.com (local news feed). Happening more and more frequently. Gets better with reboot.

Hardware Overview:



Model Name: iMac

Model Identifier: iMac11,2

Processor Name: Intel Core i3

Processor Speed: 3.06 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache (per Core): 256 KB

L3 Cache: 4 MB

Memory: 4 GB

Processor Interconnect Speed: 5.86 GT/s

Boot ROM Version: IM112.0057.B03

SMC Version (system): 1.64f5

Serial Number (system):

Hardware UUID: F16CB820-094A-5E30-A048-B70452831FDE


Hardware Overview:


Model Name: iMac

Model Identifier: iMac11,2

Processor Name: Intel Core i3

Processor Speed: 3.06 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache (per Core): 256 KB

L3 Cache: 4 MB

Memory: 4 GB

Processor Interconnect Speed: 5.86 GT/s

Boot ROM Version: IM112.0057.B03

SMC Version (system): 1.64f5

Serial Number (system): WQ0448RDDAS

Hardware UUID: F16CB820-094A-5E30-A048-B70452831FDE

iMac, OS X Yosemite (10.10.2)

Posted on Mar 25, 2016 3:13 PM

Reply
3 replies

Mar 25, 2016 4:11 PM in response to dbobhump

When you notice the problem, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES All Messages

from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

Mar 28, 2016 11:19 AM in response to rkaufmann87

EtreCheck version: 2.9.10 (261)

Report generated 2016-03-28 13:14:58

Download EtreCheck from https://etrecheck.com

Runtime 3:19

Performance: Good


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Beachballing


Hardware Information:

iMac (21.5-inch, Mid 2010)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac11,2

1 3.06 GHz Intel Core i3 CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

Empty

BANK 1/DIMM0

Empty

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information:

ATI Radeon HD 4670 - VRAM: 256 MB

iMac 1920 x 1080


System Software:

OS X El Capitan 10.11.3 (15D21) - Time since boot: about one hour


Disk Information:

WDC WD5000AAKS-40V6A0 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 499.25 GB (368.16 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


HL-DT-STDVDRW GA32N ()


USB Information:

HP Deskjet 3050 J610 series

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight

Apple Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Applications/VMware Horizon Client.app

[not loaded] com.vmware.kext.vmioplug.12.2.8 (12.2.8 - 2015-06-24) [Support]


/Library/Extensions

[loaded] com.sophos.kext.sav (9.4.52 - SDK 10.9 - 2016-03-22) [Support]

[loaded] com.sophos.nke.swi (9.4.52 - SDK 10.9 - 2016-03-22) [Support]


/System/Library/Extensions

[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2 - 2016-03-22) [Support]

[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2 - 2016-03-22) [Support]

[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6 - 2016-03-22) [Support]


/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns

[not loaded] com.belcarra.iokit.netpart.panther (1.6.1 - 2007-06-06) [Support]


/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns

[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1 - 2007-06-06) [Support]


/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns

[not loaded] com.RemoteControl.USBLAN.panther (1.6.1 - 2007-06-06) [Support]


System Launch Agents:

[not loaded] 6 Apple tasks

[loaded] 162 Apple tasks

[running] 68 Apple tasks


System Launch Daemons:

[not loaded] 46 Apple tasks

[loaded] 159 Apple tasks

[running] 83 Apple tasks


Launch Agents:

[loaded] com.oracle.java.Java-Updater.plist (2014-11-28) [Support]

[running] com.sophos.uiserver.plist (2015-09-24) [Support]


Launch Daemons:

[loaded] com.adobe.fpsaud.plist (2016-03-18) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2014-11-28) [Support]

[running] com.sophos.common.servicemanager.plist (2016-02-10) [Support]


User Launch Agents:

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.facebook.videochat.[redacted].plist (2014-08-09) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-01) [Support]


User Login Items:

iTunesHelper UNKNOWN Hidden (missing value)

Skype UNKNOWN (missing value)

Dropbox Application (/Applications/Dropbox.app)

HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)


Other Apps:

[running] com.getdropbox.dropbox.16992

[running] com.hp.productresearch.74272

[running] com.hp.scanModule3.77152.62E9E7EA-E429-419C-956C-C649F133684B

[running] com.sophos.autoupdate

[running] com.sophos.configuration

[running] com.sophos.intercheck

[running] com.sophos.notification

[running] com.sophos.scan

[running] com.sophos.sxld

[running] com.sophos.webd

[running] jp.co.canon.cijscannerregister.69792

[loaded] 404 Apple tasks

[running] 177 Apple tasks


Internet Plug-ins:

iPhotoPhotocast: 7.0 - SDK 10.7 (2012-04-07)

FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]

QuickTime Plugin: 7.7.3 (2016-01-23)

Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]

GarminGPSControl: 3.0.1.0 Release - SDK 10.4 (2011-07-26) [Support]

Default Browser: 601 - SDK 10.11 (2016-01-23)

LogitechHarmony: 1.0.0.1 (2010-01-04) [Support]

SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-02-03) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-03-06) [Support]

JavaAppletPlugin: Java 8 Update 77 build 03 (2016-03-26) Check version


3rd Party Preference Panes:

Flash Player (2016-03-18) [Support]

Growl (2011-03-08) [Support]

Java (2016-03-26) [Support]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

38% systemstatsd

3% WindowServer

1% kernel_task

0% SystemUIServer

0% HP Scanner 3


Top Processes by Memory:

475 MB kernel_task

209 MB SophosScanD

193 MB InterCheck

147 MB Dropbox

115 MB SophosAntiVirus


Virtual Memory Information:

498 MB Free RAM

3.51 GB Used RAM (1.30 GB Cached)

0 B Swap Used


Diagnostics Information:

Mar 28, 2016, 01:10:44 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-03-28-131044_[redact ed].crash

/Library/Sophos Anti-Virus/SophosWebIntelligence.bundle/Contents/MacOS/SophosWebIntelligence

Mar 28, 2016, 11:58:45 AM Self test - passed

Mar 27, 2016, 07:13:27 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-03-27-191327_[redact ed].crash

Mar 27, 2016, 03:55:15 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-03-27-155515_[r edacted].cpu_resource.diag [Details]

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

Mar 27, 2016, 12:57:59 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-03-27-125759_[r edacted].cpu_resource.diag [Details]

Mar 25, 2016, 05:14:28 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-03-25-171428_[redact ed].crash

Mar 25, 2016, 04:50:25 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-03-25-165025_[r edacted].cpu_resource.diag [Details]

Mar 25, 2016, 04:35:40 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-03-25-163540_[r edacted].cpu_resource.diag [Details]

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

el capitan freezing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.