iWantit wireless keyboard won't pair with iMac

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iWantit wireless keyboard won't pair with iMac

I purchased a wireless keyboard yesterday. It's a brand called iWantit - but it won't pair with my iMac which runs in osx yosemite. It discovers it fine, then it'll say connected for a split second before coming up with "pairing failed" message. Also, the option to put in the pairing code only pops up for a tiny split second once every 20-30 attempts, or less often than that.

The troubleshooting steps I've tried:-

- done updates on Yosemite

- restarted iMac

- deleted anything else discoverable on imac

- turned the keyboard off and on again (it has a little off/on switch at the back)

Has anybody got any other recommendations?? Or have purchased same brand keyboard and not had the same issue??

Posted on Mar 26, 2016 2:05 AM

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Answer 1

Top-ranking reply

rwlls57

Level 1

4 points

May 9, 2017 6:31 AM in response to rajcovuk

Just like someone else, I was about to give up and go back to Currys when they said that the manual dropped out of the packaging, which said you have to press Fn and Esc at the same time to keyboard paired. The number 4 $ key lights up and the Mac detects the keyboard for pairing.

If only it said this somewhere where people who don't ever read manuals looks.!

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Answer 2

dialabrain

Level 10

136,127 points

Mar 26, 2016 2:36 AM in response to rajcovuk

You could try resetting SMC.

Reset the System Management Controller (SMC) on your Mac - Apple Support

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Answer 3

rajcovuk Author

Level 1

5 points

Mar 26, 2016 2:41 AM in response to dialabrain

But its pairing with other products including my wireless mouse - should I still be doing a SMC reset?

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Answer 4

dialabrain

Level 10

136,127 points

Mar 26, 2016 2:44 AM in response to rajcovuk

It may fix the problem, it may not. It won't hurt to try.

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Answer 5

rajcovuk Author

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Mar 26, 2016 3:03 AM in response to dialabrain

Okay so I did try.... But nothing 😟

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Answer 6

dialabrain

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136,127 points

Mar 26, 2016 3:14 AM in response to rajcovuk

I assume you tried fresh batteries.

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Answer 7

rajcovuk Author

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Mar 26, 2016 3:32 AM in response to dialabrain

I Haven't tried new ones, only the ones given to me in the pack. I'll give some new batteries a go

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Answer 8

dialabrain

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136,127 points

Mar 26, 2016 3:46 AM in response to rajcovuk

Make sure they are inserted correctly as well. In the proper direction.

If you have another PC see if the new keyboard will pair with it.

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Answer 9

rajcovuk Author

Level 1

5 points

Mar 26, 2016 4:30 AM in response to dialabrain

Okay so I've tried new batteries. Still no luck. And yes they've been inserted correctly in the correct + - ends. Unfortunately I don't have another computer to try this on. I'm going to go and exchange it for another like for like keyboard and see if I get the same problem.

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Answer 10

Rudegar

Level 10

180,528 points

Mar 26, 2016 4:38 AM in response to rajcovuk

you could test it with the a computer from a friend and or family though

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Answer 11

rajcovuk Author

Level 1

5 points

Mar 26, 2016 8:47 AM in response to Rudegar

Well I went and exchanged it for a like for like keyboard and still the same issue. So it must be the brand of keyboard. I think I'll stick to buying a wired one.

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Answer 12

dialabrain

Level 10

136,127 points

Mar 26, 2016 8:51 AM in response to rajcovuk

I'm not so sure it's the keyboard just yet. See if it works with a new user.

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Answer 13

babowa

Level 9

78,568 points

Mar 26, 2016 9:38 AM in response to rajcovuk

I'd consider changing to a different brand - I just spent some time trying to find the developer/mfr site for iWantIt wanting to see the system requirements/tech specs for the keyboard - I could only find retailers and no other info. Looking at one site, that brand has a lot of what appear to be knockoff Apple items for a very cheap price, so it's probably a far east mfr.

http://intu.co.uk/shop/brand/iwantit

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Answer 14

rajcovuk Author

Level 1

5 points

Mar 26, 2016 10:51 AM in response to babowa

On the packaging it says DSG Retail Ltd which is either the parent company of , or a subsidiary of Currys, where I purchased the kkeyboard, also probably the biggest electronics retailers in the uk. I will try pairing it with another user if I can but if still no outcome I think I will be contacting their customer service department.

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Answer 15

babowa

Level 9

78,568 points

Mar 26, 2016 11:23 AM in response to rajcovuk

Yes, Curry is a large outfit, but they're a retailer and so is DSG. Do they manufacture their own stuff and market it under the IWantIt brand? More likely, they buy it from some manufacturer. And, if you look at all the different things they sell: they all look like Apple things, but are obviously not - if they were, the description would start with "Apple ......", not "IWantIt".

So all the things appear to be knockoffs. I purchased a knockoff adapter for my iPad to plug in a camera SD card for about a third of the price the Apple adapter would have cost: if you jiggled it, it worked - twice. That was it. Then it was dead.

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