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10.11.4 Safari freeze

Hi,


I have a MacBook Pro Retina 13" Mi-2015 since November and I didn't have any problems since the new El Capitan 10.11.4.

Indeed, Safari freeze randomly when I click on tabs and also freeze the entire computer. I can only hard reboot my Mac ...


Someone also have this problem ?


Thanks.

(Sorry, english is not my mother tongue)

MacBook Pro with Retina display, OS X El Capitan (10.11.4)

Posted on Mar 26, 2016 3:48 AM

Reply
245 replies

May 5, 2016 1:23 PM in response to Edmundostudios

I've only consciously tested that once, and yes - it crashed despite safari being closed. I didn't look at activity monitor during that test to see if there was another safari related process running despite the app being closed.


I closed safari, ran chrome, continued doing some editing in FCP / playing media in QT and it crashed. Everything locked up, force touch stopped responding, only way to get back working was a restart.


I can go long stretches of time with no issue - no discernible way of replicating.

May 6, 2016 1:44 PM in response to Jonnyakamu

This might help some people. If you use the internet recovery to reinstall OS X, you may get a version before this problem developed. For most of us, it seems the issue appeared with 10.11.4, so if your Mac originally came with an earlier version, this may be a way to roll back to that. Just don't update it to 10.11.4 if this works for you!


If you use Internet Recovery to reinstall OS X, it installs the version of OS X that originally came with your computer. After installation is finished, use the Mac App Store to install related updates or later versions of OS X that you have previously purchased.

May 7, 2016 8:53 PM in response to Edmundostudios

Edmundostudios wrote:


Do any of you get crashes when not using Safari and using Chrome instead? It's been 5 days for me since last freeze. If we all agree on this then it must be a simple driver conflict with safari.



I'm the guy whose daily Safari freezes started as far back as 10.9. I'm now freeze-free for 16 days, since I quit using Safari and started using Firefox.

iMac 10,9 (Late 2009), 3.06 GHz Intel Core 2 Duo, 12GB RAM, ATI Radeon HD 4670 256 MB

May 7, 2016 11:01 PM in response to la_manzana

Hi la_manzana,


could you tell me how you rolled back to 10.11.3? I couldn't figure out a way to do it. If I go back to Yosemite and then upgrade to El Capitan, I will be straight on 10.11.4 again, or won't I?


By the way, I have an early 2015 MacBook Air 11" with the i5 1.6 GHz, 8 GB Ram, 256 GB SSD. This problem happened to me several times now over the last few weeks, mostly in Safari (YouTube), but also once in Final Cut Pro X. I completely reinstalled OS X in the meantime and it still happened again.

May 8, 2016 6:01 AM in response to StefanDesu

I have made an time machine backup when 10.11.3 was installed on my system. I just restore this backup and was back on 10.11.3. So I really hope you have an backup.


If you don't have an backup of 10.11.3 there is no official way to install an older version as the actual version that is provided from Apple (at the moment of this post 10.11.4). If you download the standalone installer from the AppStore at the moment you only get 10.11.4 and if you use the installer of the recovery partition it also downloads 10.11.4 .

Maybe you have an friend that downloads the 10.11.3 (15D21) standalone installer when it was still provided by Apple ?

But I don't have this standalone installer either. 😟

May 8, 2016 11:24 AM in response to Neystak

This is completely getting out of hand. I bought a mac to not have to deal with these problems... If I wanted to partition, boot software and mess around with my computer... i would have just switched to Linux. Apple needs to fix this issue so we can get back to actually using our computers without worrying when it crashes next. I appreciate that people are trying to find ways to fixing this (using chrome, downgrading) but these are compensations that are not justified for a computer that cost me $1600 CAD..

May 10, 2016 1:51 PM in response to Neystak

This has also been happening to my macbook pro recently! I thought I was the only one experiencing this problem. I bought my macbook pro retina 13 inch last summer and had no problems until recently. This first happened while watching youtube videos my whole screen and mouse would freeze forcing me to force reboot. I thought it was only youtube but this also happened while I was on another site. Reading other post it may be safari problems since the only browser I use is safari. Has anyone been able to get a solution to this problem??

10.11.4 Safari freeze

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