Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Error accessing Notes App on iCloud.com: CloudKit error - access denied

i'm getting the following error accessing the Notes app on iCloud.com. i did try clearing cache, cookies, etc... i get the same error from both Internet Explorer & Chrome (on a Win-7 client)... has anyone else gotten the same? this might be a coincidence but it appears to have started after upgrading my iPhone & iPad to IOS 9.3 and implementation of 2 factor authentification. iPhone & iPad notes appear to work fine...


APPLICATION NAME

notes2



TYPE

exception



APPLICATION BUILD NUMBER

16B127



ENVIRONMENT

PROD



IS FATAL

true



TIME

Sat Mar 26 2016 08:21:19 GMT-0700 (Pacific Daylight Time) (1459005679936)



HOST

www.icloud.com



USER AGENT

Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.73 Safari/537.36



DSID

210966785



ERROR

CloudKit error - access denied



ERROR CONTEXT

{"_ckErrorCode":"ACCESS_DENIED","_uuid":"21d63fb4-bef0-457b-85e2-467fc6b7c05d"," _reason":"private db access disabled for this account","_serverErrorCode":"ACCESS_DENIED","message":"private db access disabled for this account"}



STACK

Error: CloudKit error - access denied

at new r (https://www.icloud.com/applications/notes2/16B127/en-us/javascript.js:1850:81)

at t (https://www.icloud.com/applications/notes2/16B127/en-us/javascript.js:1850:1018)

at Notes.Data.CKRecordCreateHandler(Anonymous subclass object406).n$445.extend.accessDenied (https://www.icloud.com/applications/notes2/16B127/en-us/javascript.js:3353:200)

at Notes.Data.CKRecordCreateHandler(Anonymous subclass object406).n$445.extend.handleError (https://www.icloud.com/applications/notes2/16B127/en-us/javascript.js:3352:232)

at Notes.Data.CKRecordCreateHandler(Anonymous subclass object406).<anonymous> (https://www.icloud.com/applications/notes2/16B127/en-us/javascript.js:3391:915)

at r (https://www.icloud.com/applications/notes2/16B127/en-us/javascript.js:1880:56)

at r (https://www.icloud.com/applications/notes2/16B127/en-us/javascript.js:2776:218)



LINE

1850



LOG

Sat, 26 Mar 2016 15:21:18 GMT: INFO: TopoText Definition:



Sat, 26 Mar 2016 15:21:18 GMT: INFO: versioned document Definition:



Sat, 26 Mar 2016 15:21:19 GMT: INFO: Font glyphs loaded: AdobeBlank (icwAdbBlnk)

Sat, 26 Mar 2016 15:21:19 GMT: DEBUG: Font metrics loaded: .SFNSText-Light

Sat, 26 Mar 2016 15:21:19 GMT: INFO: Font glyphs loaded: .SFNSText-Light (icwSFNSTxtLght)

Sat, 26 Mar 2016 15:21:19 GMT: DEBUG: Font loaded: .SFNSText-Light

Sat, 26 Mar 2016 15:21:19 GMT: INFO: FontLoader is ready in 301.365ms

Sat, 26 Mar 2016 15:21:19 GMT: INFO: 604 fonts available

Sat, 26 Mar 2016 15:21:19 GMT: INFO: Beginning transition from null to [Object CW.UI.ViewController:object382]

Sat, 26 Mar 2016 15:21:19 GMT: INFO: Beginning transition from null to [Object Notes.NoteListContentViewController:object383]

Sat, 26 Mar 2016 15:21:19 GMT: INFO: Beginning transition from null to [Object Notes.SearchBarViewController:object384]

Sat, 26 Mar 2016 15:21:19 GMT: INFO: Beginning transition from null to [Object CW.UI.ViewController:object385]

Sat, 26 Mar 2016 15:21:19 GMT: INFO: Beginning transition from null to [Object CW.UI.ViewController:object386]

Sat, 26 Mar 2016 15:21:19 GMT: INFO: Beginning transition from null to [Object CW.UI.ViewController:object387]

Sat, 26 Mar 2016 15:21:19 GMT: INFO: Beginning transition from null to [Object Notes.Document.DocumentViewController:object388]

Sat, 26 Mar 2016 15:21:19 GMT: INFO: Beginning transition from null to [Object Notes.FolderPanelToolbarViewController:object389]

Sat, 26 Mar 2016 15:21:19 GMT: INFO: Beginning transition from null to [Object Notes.FolderListContentViewController:object390]

Sat, 26 Mar 2016 15:21:19 GMT: INFO: Beginning transition from null to [Object Notes.FolderPanelBottomToolbarViewController:object391]

Sat, 26 Mar 2016 15:21:19 GMT: INFO: Beginning transition from null to [Object Notes.NoteListViewController:object392]

Sat, 26 Mar 2016 15:21:19 GMT: INFO: Beginning transition from null to [Object Notes.NotePadViewController:object393]

Sat, 26 Mar 2016 15:21:19 GMT: INFO: Beginning transition from null to [Object Notes.FolderPanelViewController:object394]

Sat, 26 Mar 2016 15:21:19 GMT: DEBUG: --> Request 2: POST to https://p31-ckdatabasews.icloud.com:443/database/1/com.apple.notes/production/pr ivate/records/modify?ckjsBuildVersion=16BDev158&ckjsVersion=1.2.0?clientBuildNum ber=16B127&clientId=CD171AD8-1E8A-4863-8546-74F1D82AB5FE&dsid=210966785, headers: [object Object], body: (omitted)

Sat, 26 Mar 2016 15:21:19 GMT: DEBUG: <-- Response 2: 403 (129ms), headers: X-Responding-Instance: ckdatabasews:13100902:st11p31ic-ztbu17173801:8202:16B200:nocommit

Content-Type: application/json; charset=UTF-8

X-Apple-Request-UUID: 21d63fb4-bef0-457b-85e2-467fc6b7c05d

via: icloudedge:ch03p01ic-ztde010720:7401:16B48:Chicago

, body: (omitted)



USER REGION

CA, US



BUILD NUMBER

16BHotfix19



RECENT LOG MESSAGES

Sat, 26 Mar 2016 15:21:18 GMT: INFO: TopoText Definition:



Sat, 26 Mar 2016 15:21:18 GMT: INFO: versioned document Definition:



Sat, 26 Mar 2016 15:21:19 GMT: INFO: Font glyphs loaded: AdobeBlank (icwAdbBlnk)

Sat, 26 Mar 2016 15:21:19 GMT: DEBUG: Font metrics loaded: .SFNSText-Light

Sat, 26 Mar 2016 15:21:19 GMT: INFO: Font glyphs loaded: .SFNSText-Light (icwSFNSTxtLght)

Sat, 26 Mar 2016 15:21:19 GMT: DEBUG: Font loaded: .SFNSText-Light

Sat, 26 Mar 2016 15:21:19 GMT: INFO: FontLoader is ready in 301.365ms

Sat, 26 Mar 2016 15:21:19 GMT: INFO: 604 fonts available

Sat, 26 Mar 2016

icloud.com-OTHER, Windows 7, Both Internet Explorer & Chrome

Posted on Mar 26, 2016 8:34 AM

Reply
Question marked as Best reply

Posted on Mar 26, 2016 3:39 PM

I have the same problem - please let me know if you solve it.


Right now, iCloud is completely crippled for me - the Settings/iCloud crashes on all my devices, iCloud.com crashes all over the place (Notes, iCloud Drive, Numbers, ...), Notes and Safari Bookmarks are not synchronized (Reminders are sync'd, for some strange reason), it's a total pandemonium since I upgraded to iOS 9.3 on my iPhone 6.

29 replies
Question marked as Best reply

Mar 26, 2016 3:39 PM in response to Zeravlar

I have the same problem - please let me know if you solve it.


Right now, iCloud is completely crippled for me - the Settings/iCloud crashes on all my devices, iCloud.com crashes all over the place (Notes, iCloud Drive, Numbers, ...), Notes and Safari Bookmarks are not synchronized (Reminders are sync'd, for some strange reason), it's a total pandemonium since I upgraded to iOS 9.3 on my iPhone 6.

Mar 26, 2016 6:47 PM in response to Zeravlar

having the same problem with all iCloud.com apps as well as with activation of iMessage and FaceTime. logs below...some apps will not even load, only immediately log me out of the website. also started after upgrading my iPhone and iPad to iOS 9.3 and implementation of 2 factor authentication. Macs are also having issues with iCloud settings and password retention.


Notes debug log:


APPLICATION NAME

notes2


TYPE

exception


APPLICATION BUILD NUMBER

16B127


ENVIRONMENT

PROD


IS FATAL

true


TIME

Sat Mar 26 2016 17:35:47 GMT-0400 (EDT) (1459028147179)


HOST

www.icloud.com


USER AGENT

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_4) AppleWebKit/601.5.17 (KHTML, like Gecko) Version/9.1 Safari/601.5.17


DSID

184506781


ERROR

CloudKit error - access denied


ERROR CONTEXT

{"_ckErrorCode":"ACCESS_DENIED","_uuid":"c951d712-49a6-4cfc-9959-95c38532b792"," _reason":"private db access disabled for this account","_serverErrorCode":"ACCESS_DENIED","message":"private db access disabled for this account"}


STACK

r@https://www.icloud.com/applications/notes2/16B127/en-us/javascript.js:1850:90

t@https://www.icloud.com/applications/notes2/16B127/en-us/javascript.js:1850:1023

accessDenied@https://www.icloud.com/applications/notes2/16B127/en-us/javascript.js:3353:204

handleError@https://www.icloud.com/applications/notes2/16B127/en-us/javascript.js:3352:244

https://www.icloud.com/applications/notes2/16B127/en-us/javascript.js:3391:926

[native code]

r@https://www.icloud.com/applications/notes2/16B127/en-us/javascript.js:1880:61

r@https://www.icloud.com/applications/notes2/16B127/en-us/javascript.js:2776:223

promiseReactionJob@[native code]


LINE

1850


LOG

Sat, 26 Mar 2016 21:35:43 GMT: INFO: TopoText Definition:


Sat, 26 Mar 2016 21:35:43 GMT: INFO: versioned document Definition:


Sat, 26 Mar 2016 21:35:45 GMT: INFO: Font glyphs loaded: AdobeBlank (icwAdbBlnk)

Sat, 26 Mar 2016 21:35:45 GMT: INFO: Font glyphs loaded: .SFNSText-Light (icwSFNSTxtLght)

Sat, 26 Mar 2016 21:35:45 GMT: DEBUG: Font metrics loaded: .SFNSText-Light

Sat, 26 Mar 2016 21:35:45 GMT: DEBUG: Font loaded: .SFNSText-Light

Sat, 26 Mar 2016 21:35:45 GMT: INFO: FontLoader is ready in 861.835ms

Sat, 26 Mar 2016 21:35:45 GMT: INFO: 604 fonts available

Sat, 26 Mar 2016 21:35:46 GMT: INFO: Beginning transition from null to [Object CW.UI.ViewController:object382]

Sat, 26 Mar 2016 21:35:46 GMT: INFO: Beginning transition from null to [Object Notes.NoteListContentViewController:object383]

Sat, 26 Mar 2016 21:35:46 GMT: INFO: Beginning transition from null to [Object Notes.SearchBarViewController:object384]

Sat, 26 Mar 2016 21:35:46 GMT: INFO: Beginning transition from null to [Object CW.UI.ViewController:object385]

Sat, 26 Mar 2016 21:35:46 GMT: INFO: Beginning transition from null to [Object CW.UI.ViewController:object386]

Sat, 26 Mar 2016 21:35:46 GMT: INFO: Beginning transition from null to [Object CW.UI.ViewController:object387]

Sat, 26 Mar 2016 21:35:46 GMT: INFO: Beginning transition from null to [Object Notes.Document.DocumentViewController:object388]

Sat, 26 Mar 2016 21:35:46 GMT: INFO: Beginning transition from null to [Object Notes.FolderPanelToolbarViewController:object389]

Sat, 26 Mar 2016 21:35:46 GMT: INFO: Beginning transition from null to [Object Notes.FolderListContentViewController:object390]

Sat, 26 Mar 2016 21:35:46 GMT: INFO: Beginning transition from null to [Object Notes.FolderPanelBottomToolbarViewController:object391]

Sat, 26 Mar 2016 21:35:46 GMT: INFO: Beginning transition from null to [Object Notes.NoteListViewController:object392]

Sat, 26 Mar 2016 21:35:46 GMT: INFO: Beginning transition from null to [Object Notes.NotePadViewController:object393]

Sat, 26 Mar 2016 21:35:46 GMT: INFO: Beginning transition from null to [Object Notes.FolderPanelViewController:object394]

Sat, 26 Mar 2016 21:35:47 GMT: DEBUG: --> Request 2: POST to https://p02-ckdatabasews.icloud.com:443/database/1/com.apple.notes/production/pr ivate/records/modify?ckjsBuildVersion=16BDev158&ckjsVersion=1.2.0?clientBuildNum ber=16B127&clientId=DB26B71B-A3D5-4E61-9D8F-E6A4241B481C&dsid=184506781, headers: [object Object], body: (omitted)

Sat, 26 Mar 2016 21:35:47 GMT: DEBUG: <-- Response 2: 403 (119ms), headers: Content-Type: application/json; charset=UTF-8

Via: icloudedge:da06p01ic-ztde010316:7401:16B48:Dallas

X-Apple-Request-UUID: c951d712-49a6-4cfc-9959-95c38532b792

X-Responding-Instance: ckdatabasews:10201101:st11p02me-ztbu17161301:8201:16B200:nocommit

, body: (omitted)


USER REGION

GA, US


BUILD NUMBER

16BHotfix19


RECENT LOG MESSAGES

Sat, 26 Mar 2016 21:35:43 GMT: INFO: TopoText Definition:


Sat, 26 Mar 2016 21:35:43 GMT: INFO: versioned document Definition:


Sat, 26 Mar 2016 21:35:45 GMT: INFO: Font glyphs loaded: AdobeBlank (icwAdbBlnk)

Sat, 26 Mar 2016 21:35:45 GMT: INFO: Font glyphs loaded: .SFNSText-Light (icwSFNSTxtLght)

Sat, 26 Mar 2016 21:35:45 GMT: DEBUG: Font metrics loaded: .SFNSText-Light

Sat, 26 Mar 2016 21:35:45 GMT: DEBUG: Font loaded: .SFNSText-Light

Sat, 26 Mar 2016 21:35:45 GMT: INFO: FontLoader is ready in 861.835ms

Sat, 26 Mar 2016 21:35:45 GMT: INFO: 604 fonts available

Sat, 26 Mar 2016 21:35:46 GMT: INFO: Beginning transition from null to [Object CW.UI.ViewController:object382]

Sat, 26 Mar 2016 21:35:46 GMT: INFO: Beginning transition from null to [Object Notes.NoteListContentViewController:object383]

Sat, 26 Mar 2016 21:35:46 GMT: INFO: Beginning transition from null to




iCloud debug log:


IS FATAL

true


APPLICATION NAME

iclouddrive


TYPE

server


TITLE

iCloud Drive could not be loaded


MESSAGE

There was a problem loading the application due to a possible network error or missing resources. Please try again.


LOG

Sat, 26 Mar 2016 21:37:49 GMT: DEBUG: --> Request 1: POST to https://p02-drivews.icloud.com:443/retrieveItemDetails?clientBuildNumber=16BHotf ix1&clientId=DB26B71B-A3D5-4E61-9D8F-E6A4241B481C&dsid=184506781, headers: [object Object], body: (omitted)

Sat, 26 Mar 2016 21:37:49 GMT: DEBUG: <-- Response 1: 423 (129ms), headers: Cache-Control: no-cache, no-store, private

Content-Type: application/json; charset=UTF-8

X-Apple-Request-UUID: ccee54d9-cb93-9eec-4717-f427a677257c

, body: (omitted)


USER REGION

GA, US


BUILD NUMBER

16BHotfix19


TIME

Sat Mar 26 2016 17:37:53 GMT-0400 (EDT) (1459028273425)


HOST

www.icloud.com


USER AGENT

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_4) AppleWebKit/601.5.17 (KHTML, like Gecko) Version/9.1 Safari/601.5.17


DSID

184506781


ENVIRONMENT

PROD


RECENT LOG MESSAGES

Sat, 26 Mar 2016 21:37:49 GMT: DEBUG: --> Request 1: POST to https://p02-drivews.icloud.com:443/retrieveItemDetails?clientBuildNumber=16BHotf ix1&clientId=DB26B71B-A3D5-4E61-9D8F-E6A4241B481C&dsid=184506781, headers: [object Object], body: (omitted)

Sat, 26 Mar 2016 21:37:49 GMT: DEBUG: <-- Response 1: 423 (129ms), headers: Cache-Control: no-cache, no-store, private

Content-Type: application/json; charset=UTF-8

X-Apple-Request-UUID: ccee54d9-cb93-9eec-4717-f427a677257c

, body: (omitted)





Photos debug log:


IS FATAL

true


APPLICATION NAME

photos


TYPE

server


TITLE

Photos could not be loaded


MESSAGE

There was a problem loading the application due to a possible network error or missing resources. Please try again.


LOG

Sat, 26 Mar 2016 21:39:02 GMT: WARN: Could not send message.

Sat, 26 Mar 2016 21:39:02 GMT: INFO: No Intl polyfill or region rules. Skipping RegionFormatter initialization.

Sat, 26 Mar 2016 21:39:02 GMT: INFO: Running Photos Application

Sat, 26 Mar 2016 21:39:03 GMT: INFO: Beginning transition from null to null

Sat, 26 Mar 2016 21:39:03 GMT: INFO: Beginning transition from null to null

Sat, 26 Mar 2016 21:39:03 GMT: INFO: Beginning transition from null to null

Sat, 26 Mar 2016 21:39:03 GMT: INFO: Beginning transition from null to [Object Photos.PreStartupViewController:object675]

Sat, 26 Mar 2016 21:39:03 GMT: INFO: Sending Request: GET https://p02-photosws.icloud.com:443/ph/startup?clientBuildNumber=16B127&clientIn stanceId=DB26B71B-A3D5-4E61-9D8F-E6A4241B481C&dsid=184506781&locale=en-us&cruuid =1670427c-a684-480d-b40e-731073b5f837

Sat, 26 Mar 2016 21:39:03 GMT: DEBUG: --> Request 1: GET to https://p02-1-photosws.icloud.com:443/ph/startup?clientBuildNumber=16B127&client InstanceId=DB26B71B-A3D5-4E61-9D8F-E6A4241B481C&dsid=184506781&locale=en-us&cruu id=1670427c-a684-480d-b40e-731073b5f837, headers: [object Object], body: (omitted)

Sat, 26 Mar 2016 21:39:13 GMT: ERROR: Error fetching /startup. Response (500): {"requestUUID":"d47cd9a1-12ae-7d16-7091-0f3fe162aafa","errorReason":"Internal Server Error","errorCode":500}


USER REGION

GA, US


BUILD NUMBER

16BHotfix19


TIME

Sat Mar 26 2016 17:39:17 GMT-0400 (EDT) (1459028357512)


HOST

www.icloud.com


USER AGENT

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_4) AppleWebKit/601.5.17 (KHTML, like Gecko) Version/9.1 Safari/601.5.17


DSID

184506781


ENVIRONMENT

PROD


RECENT LOG MESSAGES

Sat, 26 Mar 2016 21:39:02 GMT: WARN: Could not send message.

Sat, 26 Mar 2016 21:39:02 GMT: INFO: No Intl polyfill or region rules. Skipping RegionFormatter initialization.

Sat, 26 Mar 2016 21:39:02 GMT: INFO: Running Photos Application

Sat, 26 Mar 2016 21:39:03 GMT: INFO: Beginning transition from null to null

Sat, 26 Mar 2016 21:39:03 GMT: INFO: Beginning transition from null to null

Sat, 26 Mar 2016 21:39:03 GMT: INFO: Beginning transition from null to null

Sat, 26 Mar 2016 21:39:03 GMT: INFO: Beginning transition from null to [Object Photos.PreStartupViewController:object675]

Sat, 26 Mar 2016 21:39:03 GMT: INFO: Sending Request: GET https://p02-photosws.icloud.com:443/ph/startup?clientBuildNumber=16B127&clientIn stanceId=DB26B71B-A3D5-4E61-9D8F-E6A4241B481C&dsid=184506781&locale=en-us&cruuid =1670427c-a684-480d-b40e-731073b5f837

Sat, 26 Mar 2016 21:39:03 GMT: DEBUG: --> Request 1: GET to https://p02-1-photosws.icloud.com:443/ph/startup?clientBuildNumber=16B127&client InstanceId=DB26B71B-A3D5-4E61-9D8F-E6A4241B481C&dsid=184506781&locale=en-us&cruu id=1670427c-a684-480d-b40e-731073b5f837, headers: [object Object], body: (omitted)

Sat, 26 Mar 2016 21:39:13 GMT: ERROR: Error fetching /startup. Response (500): {"requestUUID":"d47cd9a1-12ae-7d16-7091-0f3fe162aafa","errorReason":"Internal Server Error","errorCode":500}

Mar 28, 2016 1:47 PM in response to my_voice

I'm in the same condition. Icloud do not work well.

And notes on www.icloud.com do not worlk.


This is the situation

APPLICATION NAME

notes2


TYPE

exception


APPLICATION BUILD NUMBER

16B127


ENVIRONMENT

PROD


IS FATAL

true


TIME

Mon Mar 28 2016 22:38:16 GMT+0200 (ora legale Europa occidentale) (1459197496399)


HOST

www.icloud.com


USER AGENT

Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.87 Safari/537.36


DSID

1415488833


ERROR

CloudKit error - access denied


ERROR CONTEXT

{"_ckErrorCode":"ACCESS_DENIED","_uuid":"1bd8250e-1499-4a22-a577-f11b1546d040","_reason":"private db access disabled for this account","_serverErrorCode":"ACCESS_DENIED","message":"private db access disabled for this account"}


STACK

Error: CloudKit error - access denied

at new r (https://www.icloud.com/applications/notes2/16B127/it-it/javascript.js:1850:81)

at t (https://www.icloud.com/applications/notes2/16B127/it-it/javascript.js:1850:1018)

at n$445.extend.accessDenied (https://www.icloud.com/applications/notes2/16B127/it-it/javascript.js:3353:200)

at n$445.extend.handleError (https://www.icloud.com/applications/notes2/16B127/it-it/javascript.js:3352:232)

at null.<anonymous> (https://www.icloud.com/applications/notes2/16B127/it-it/javascript.js:3363:40)

at r (https://www.icloud.com/applications/notes2/16B127/it-it/javascript.js:1880:56)

at e (https://www.icloud.com/applications/notes2/16B127/it-it/javascript.js:2271:205)

at e (https://www.icloud.com/applications/notes2/16B127/it-it/javascript.js:2275:128)

at r (https://www.icloud.com/applications/notes2/16B127/it-it/javascript.js:1880:56)

at r (https://www.icloud.com/applications/notes2/16B127/it-it/javascript.js:2776:218)


LINE

1850

Mar 31, 2016 6:39 AM in response to Zeravlar

dito only its not just with notes its with photos and icloud drive as will



APPLICATION NAME

notes2


TYPE

exception


APPLICATION BUILD NUMBER

16B127


ENVIRONMENT

PROD


IS FATAL

true


TIME

Thu Mar 31 2016 09:33:40 GMT-0400 (Eastern Standard Time) (1459431220341)


HOST

www.icloud.com


USER AGENT

Mozilla/5.0 (Windows NT 5.1; rv:45.0) Gecko/20100101 Firefox/45.0


DSID

267309336


ERROR

CloudKit error - access denied


ERROR CONTEXT

{"_ckErrorCode":"ACCESS_DENIED","_uuid":"6834531a-faeb-4a52-8c47-90ad0e2151fe"," _reason":"private db access disabled for this account","_serverErrorCode":"ACCESS_DENIED","message":"private db access disabled for this account"}


STACK

r@https://www.icloud.com/applications/notes2/16B127/en-us/javascript.js:1850:81

t@https://www.icloud.com/applications/notes2/16B127/en-us/javascript.js:1850:1018

t<.accessDenied@https://www.icloud.com/applications/notes2/16B127/en-us/javascript.js:3353:200

t<.handleError@https://www.icloud.com/applications/notes2/16B127/en-us/javascript.js:3352:227

e<.action/<@https://www.icloud.com/applications/notes2/16B127/en-us/javascript.js:3391:910

r@https://www.icloud.com/applications/notes2/16B127/en-us/javascript.js:1880:54

e/r@https://www.icloud.com/applications/notes2/16B127/en-us/javascript.js:2776:218


LINE

1850


LOG

Thu, 31 Mar 2016 13:33:24 GMT: INFO: TopoText Definition:


Thu, 31 Mar 2016 13:33:24 GMT: INFO: versioned document Definition:


Thu, 31 Mar 2016 13:33:32 GMT: INFO: Font glyphs loaded: AdobeBlank (icwAdbBlnk)

Thu, 31 Mar 2016 13:33:33 GMT: INFO: Font glyphs loaded: .SFNSText-Light (icwSFNSTxtLght)

Thu, 31 Mar 2016 13:33:35 GMT: DEBUG: Font metrics loaded: .SFNSText-Light

Thu, 31 Mar 2016 13:33:35 GMT: DEBUG: Font loaded: .SFNSText-Light

Thu, 31 Mar 2016 13:33:35 GMT: INFO: FontLoader is ready in 7094.000ms

Thu, 31 Mar 2016 13:33:35 GMT: INFO: 604 fonts available

Thu, 31 Mar 2016 13:33:35 GMT: INFO: Beginning transition from null to [Object CW.UI.ViewController:object382]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object Notes.NoteListContentViewController:object383]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object Notes.SearchBarViewController:object384]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object CW.UI.ViewController:object385]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object CW.UI.ViewController:object386]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object CW.UI.ViewController:object387]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object Notes.Document.DocumentViewController:object388]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object Notes.FolderPanelToolbarViewController:object389]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object Notes.FolderListContentViewController:object390]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object Notes.FolderPanelBottomToolbarViewController:object391]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object Notes.NoteListViewController:object392]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object Notes.NotePadViewController:object393]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object Notes.FolderPanelViewController:object394]

Thu, 31 Mar 2016 13:33:38 GMT: DEBUG: --> Request 2: POST to https://p24-ckdatabasews.icloud.com:443/database/1/com.apple.notes/production/pr ivate/records/modify?ckjsBuildVersion=16BDev158&ckjsVersion=1.2.0?clientBuildNum ber=16B127&clientId=8E4D694C-3D9A-45F8-9E1F-6AACBD14BEF8&dsid=267309336, headers: [object Object], body: (omitted)

Thu, 31 Mar 2016 13:33:39 GMT: INFO: [Object COSK.System.ApplicationDriver:object373] No handler for CloudOS message '_hasReceivedFocus'

Thu, 31 Mar 2016 13:33:39 GMT: INFO: [Object COSK.System.ApplicationDriver:object373] No handler for CloudOS message '_hasReceivedFocus'

Thu, 31 Mar 2016 13:33:39 GMT: INFO: [Object COSK.System.ApplicationDriver:object373] No handler for CloudOS message '_sleep'

Thu, 31 Mar 2016 13:33:40 GMT: INFO: [Object COSK.System.ApplicationDriver:object373] No handler for CloudOS message '_wake'

Thu, 31 Mar 2016 13:33:40 GMT: INFO: [Object COSK.System.ApplicationDriver:object373] No handler for CloudOS message '_hasReceivedFocus'

Thu, 31 Mar 2016 13:33:40 GMT: DEBUG: <-- Response 2: 403 (1461ms), headers: Content-Type: application/json; charset=UTF-8

X-Responding-Instance: ckdatabasews:32400601:mr22p24ic-ztbu04131301:8201:16B200:nocommit

Via: icloudedge:dc04p01ic-ztde010822:7401:16B48:Ashburn

X-Apple-Request-UUID: 6834531a-faeb-4a52-8c47-90ad0e2151fe

, body: (omitted)


USER REGION

WV, US


BUILD NUMBER

16BHotfix19


RECENT LOG MESSAGES

Thu, 31 Mar 2016 13:33:24 GMT: INFO: TopoText Definition:


Thu, 31 Mar 2016 13:33:24 GMT: INFO: versioned document Definition:


Thu, 31 Mar 2016 13:33:32 GMT: INFO: Font glyphs loaded: AdobeBlank (icwAdbBlnk)

Thu, 31 Mar 2016 13:33:33 GMT: INFO: Font glyphs loaded: .SFNSText-Light (icwSFNSTxtLght)

Thu, 31 Mar 2016 13:33:35 GMT: DEBUG: Font metrics loaded: .SFNSText-Light

Thu, 31 Mar 2016 13:33:35 GMT: DEBUG: Font loaded: .SFNSText-Light

Thu, 31 Mar 2016 13:33:35 GMT: INFO: FontLoader is ready in 7094.000ms

Thu, 31 Mar 2016 13:33:35 GMT: INFO: 604 fonts available

Thu, 31 Mar 2016 13:33:35 GMT: INFO: Beginning transition from null to [Object CW.UI.ViewController:object382]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object Notes.NoteListContentViewController:object383]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object Notes.SearchBarViewController:object384]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object CW.UI.ViewController:object385]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object CW.UI.ViewController:object386]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object CW.UI.ViewController:object387]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object Notes.Document.DocumentViewController:object388]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object Notes.FolderPanelToolbarViewController:object389]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object Notes.FolderListContentViewController:object390]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object Notes.FolderPanelBottomToolbarViewController:object391]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object Notes.NoteListViewController:object392]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object Notes.NotePadViewController:object393]

Thu, 31 Mar 2016 13:33:36 GMT: INFO: Beginning transition from null to [Object Notes.FolderPanelViewController:object394]

Thu, 31 Mar 2016 13:33:38 GMT: DEBUG: --> Request 2: POST to https://p24-ckdatabasews.icloud.com:443/database/1/com.apple.notes/production/pr ivate/records/modify?ckjsBuildVersion=16BDev158&ckjsVersion=1.2.0?clientBuildNum ber=16B127&clientId=8E4D694C-3D9A-45F8-9E1F-6AACBD14BEF8&dsid=267309336, headers: [object Object], body: (omitted)

Thu, 31 Mar 2016 13:33:39 GMT: INFO: [Object COSK.System.ApplicationDriver:object373] No handler for CloudOS message '_hasReceivedFocus'

Thu, 31 Mar 2016 13:33:39 GMT: INFO: [Object COSK.System.ApplicationDriver:object373] No handler for CloudOS message '_hasReceivedFocus'

Thu, 31 Mar 2016 13:33:39 GMT: INFO: [Object COSK.System.ApplicationDriver:object373] No handler for CloudOS message '_sleep'

Thu, 31 Mar 2016 13:33:40 GMT: INFO: [Object COSK.System.ApplicationDriver:object373] No handler for CloudOS message '_wake'

Thu, 31 Mar 2016 13:33:40 GMT: INFO: [Object COSK.System.ApplicationDriver:object373] No handler for CloudOS message '_hasReceivedFocus'

Thu, 31 Mar 2016 13:33:40 GMT: DEBUG: <-- Response 2: 403 (1461ms), headers: Content-Type: application/json; charset=UTF-8

X-Responding-Instance: ckdatabasews:32400601:mr22p24ic-ztbu04131301:8201:16B200:nocommit

Via: icloudedge:dc04p01ic-ztde010822:7401:16B48:Ashburn

X-Apple-Request-UUID: 6834531a-faeb-4a52-8c47-90ad0e2151fe

, body: (omitted)


-------------------------------------------------------------------------------- ---------------------


IS FATAL

true


APPLICATION NAME

photos


TYPE

server


TITLE

Photos could not be loaded


MESSAGE

There was a problem loading the application due to a possible network error or missing resources. Please try again.


LOG

Thu, 31 Mar 2016 13:38:34 GMT: WARN: Could not send message.

Thu, 31 Mar 2016 13:38:34 GMT: INFO: No Intl polyfill or region rules. Skipping RegionFormatter initialization.

Thu, 31 Mar 2016 13:38:35 GMT: INFO: Running Photos Application

Thu, 31 Mar 2016 13:38:35 GMT: INFO: Beginning transition from null to null

Thu, 31 Mar 2016 13:38:35 GMT: INFO: Beginning transition from null to null

Thu, 31 Mar 2016 13:38:36 GMT: INFO: Beginning transition from null to null

Thu, 31 Mar 2016 13:38:36 GMT: INFO: Beginning transition from null to [Object Photos.PreStartupViewController:object675]

Thu, 31 Mar 2016 13:38:36 GMT: INFO: Sending Request: GET https://p24-photosws.icloud.com:443/ph/startup?clientBuildNumber=16B127&clientIn stanceId=8E4D694C-3D9A-45F8-9E1F-6AACBD14BEF8&dsid=267309336&locale=en-us&cruuid =328cf67f-9dca-4623-a0f8-2be0dac04e26

Thu, 31 Mar 2016 13:38:36 GMT: DEBUG: --> Request 1: GET to https://p24-1-photosws.icloud.com:443/ph/startup?clientBuildNumber=16B127&client InstanceId=8E4D694C-3D9A-45F8-9E1F-6AACBD14BEF8&dsid=267309336&locale=en-us&cruu id=328cf67f-9dca-4623-a0f8-2be0dac04e26, headers: [object Object], body: (omitted)

Thu, 31 Mar 2016 13:38:47 GMT: ERROR: Error fetching /startup. Response (500): {"requestUUID":"5a7b79af-e8e4-9435-d631-da4e47d6c475","errorReason":"Internal Server Error","errorCode":500}


USER REGION

WV, US


BUILD NUMBER

16BHotfix19


TIME

Thu Mar 31 2016 09:38:51 GMT-0400 (Eastern Standard Time) (1459431531841)


HOST

www.icloud.com


USER AGENT

Mozilla/5.0 (Windows NT 5.1; rv:45.0) Gecko/20100101 Firefox/45.0


DSID

267309336


ENVIRONMENT

PROD


RECENT LOG MESSAGES

Thu, 31 Mar 2016 13:38:34 GMT: WARN: Could not send message.

Thu, 31 Mar 2016 13:38:34 GMT: INFO: No Intl polyfill or region rules. Skipping RegionFormatter initialization.

Thu, 31 Mar 2016 13:38:35 GMT: INFO: Running Photos Application

Thu, 31 Mar 2016 13:38:35 GMT: INFO: Beginning transition from null to null

Thu, 31 Mar 2016 13:38:35 GMT: INFO: Beginning transition from null to null

Thu, 31 Mar 2016 13:38:36 GMT: INFO: Beginning transition from null to null

Thu, 31 Mar 2016 13:38:36 GMT: INFO: Beginning transition from null to [Object Photos.PreStartupViewController:object675]

Thu, 31 Mar 2016 13:38:36 GMT: INFO: Sending Request: GET https://p24-photosws.icloud.com:443/ph/startup?clientBuildNumber=16B127&clientIn stanceId=8E4D694C-3D9A-45F8-9E1F-6AACBD14BEF8&dsid=267309336&locale=en-us&cruuid =328cf67f-9dca-4623-a0f8-2be0dac04e26

Thu, 31 Mar 2016 13:38:36 GMT: DEBUG: --> Request 1: GET to https://p24-1-photosws.icloud.com:443/ph/startup?clientBuildNumber=16B127&client InstanceId=8E4D694C-3D9A-45F8-9E1F-6AACBD14BEF8&dsid=267309336&locale=en-us&cruu id=328cf67f-9dca-4623-a0f8-2be0dac04e26, headers: [object Object], body: (omitted)

Thu, 31 Mar 2016 13:38:47 GMT: ERROR: Error fetching /startup. Response (500): {"requestUUID":"5a7b79af-e8e4-9435-d631-da4e47d6c475","errorReason":"Internal Server Error","errorCode":500}


-------------------------------------------------------------------------------- -------------------------------------------------------------------------------- --------------------------------------------------------------------------

Apr 1, 2016 6:43 AM in response to izy16

I'm having the same issue trying to access Notes and Photos via iCloud. I called Apple because I pay for Apple Care so I can get support.. They said to call Windows because I'm using a Windows PC???? That response is completely disappointing Apple especially since I pay for support. This is not a Windows issue, it's an authentication issue with certain apps in iCloud. If I was not able to access iCloud at all I could see possible saying it's a Windows access issue but we are able to login to iCloud and once in there the apps are not working properly. Apple, we would appreciate some direction here, even if the answer is "we are working on it, currently no ETA", at least we would know someones is listening to our frustration and cares. Looking forward to a reply from Apple!

Apr 1, 2016 7:04 AM in response to komododragon

You can try giving them my Apple Support number too (Case ID: 1077449674) as I have already sent a lot of diagnostic data and had them put a Data Capture app on my computer, to try to nail this problem. I am glad I am not alone though, as I have already reinstalled the OS and had various other attempts at solving the problem, without any success.

Apr 1, 2016 7:40 AM in response to komododragon

It's been four days already for me. They even had me record a video of the behavior and send to them. Not sure if they didn't believe me or something, but oh well. It's a learning experience for me because in hindsight, I should never have trusted the service this much. I have invoices that I am supposed to submit today that I can't get to, and of course part of troubleshooting this was to reset my iPhone, and now I cannot login to iCloud to restore any backups.

Error accessing Notes App on iCloud.com: CloudKit error - access denied

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.