Since update to 12.3.3.17, iTunes crashes every time.

Try Fix unexpected quits or launch issues in iTunes for Windows - Apple Support first.

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try theiTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.

Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.

tt2

This wasn't helpful at all. It didn't fix anything.

What error message do you get if you run or install iTunes?

If it has apparently installed successfully:

Does iTunes open in a safe mode?

Does it open in a new user profile?

Does it open with a new library?

tt2

iTunes opens but after I click on preferences or connect my device, it freezes.

Try opening in safe mode. Can you get into preferences now? If so can you still get in after starting normally?

tt2

Nope still cant open it in safe mode. I've tried a new user account also and it didn't work either.

If you have a 64-bit system have you tried uninstalling all Apple components and then using the for older video cards version?

tt2

No because I looked at that article and said not to download it if I didn't receive an error message. I didn't get an error message. I have an Nvidia GT 540m GC.

Try it anyway. It has proved useful for quite a number of people. It is a 64-bit installer for the 32-bit core application, similar to all 64-bit version of iTunes up to 12.1. It may just be more stable on your system regardless of your video card.

tt2

You're welcome. 🙂

tt2

I'm having the exact same issue following the update to 12.3.3.17. (Windows 7 64bit). I'm unable to run anything as the admin so I'm kind of stuck.

Opening normally (connecting a device or starting the program manually), it will open to the library, I cannot click on anything and the program crashes.

I can open in safe mode and it will let me browse the menu options, but the program crashes moments later. The same error shows in both cases.

"iTunes has stopped working

A problem cause the program to stop working correctly.

Windows will close the program and notify you if a solution is

available."

I tried the repair option from the control panel, but there is no improvement. I can't uninstall as I'm not an admin, so when I try to run the installer for an older version, the install stops as there in a newer version installed.

Any additional insight will be helpful.
Many thanks

Uninstall all components and reinstall using admin rights. If you're not the administrator of the computer ask them to do it. There are notes below the second box (as mentioned below) which can help to remove sticky components.

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try theiTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.

Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.

tt2

Well, basically I'll not be able to do anything until a new update is available. I'll not be able to request Admin support for iTunes. I will have to wait until a later version comes out which I can install without Admin support.