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Level 1

7 points

Since update to 12.3.3.17, iTunes crashes every time.

Ever since updating to the latest version of iTunes, I can't seem to get the program to load past the splash screen.

I've uninstalled and reinstalled, gotten a fresh download of the software, rebooted, and tried again, but iTunes crashes about 10 seconds into the load. I have a Windows 7 OS, on an HP Optima machine. It worked perfectly prior to the update. I tried loading an older version and that works, but doesn't interface with my iPad. I am not sure what is going on. Thanks.

Arielphf.

iPad Mini, Windows 7, iPad is running current software.

Posted on Mar 26, 2016 11:50 AM

Best reply

turingtest2

Level 10

272,949 points

Posted on Mar 28, 2016 5:12 PM

Try Fix unexpected quits or launch issues in iTunes for Windows - Apple Support first.

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try theiTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.

Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.

tt2

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31 replies

zbombz

Level 1

20 points

May 17, 2016 8:34 PM in response to Arielphf

I have the same cursed problem. Started with 12.3 and now continues with 12.4. iTunes crashes EVERY ****** TIME.

APPLE, please acknowledge the issue and issue a fix for Win 10 users! This is the icing on the cake of horrible Apple software experiences for me. I am at the point of ditching all apple products to be done with iTunes.

Since update to 12.3.3.17, iTunes crashes every time.