OS X 10.11.4 freezing and/or crashing while using Safari

Its been months and months of crashing for me. Every since 10.11.4. my problem is system crashing while using iTunes. I've tried 6 different beta versions of software, up through 10.11.6. Not a **** thing has helped.

I've put in dozens of complaints to Apple, and i've been getting bitchier and bitchier. NOTHING DONE, not even a freaking reponse. so frustrating. I want to f-ing throw this thing in the trash and get my money back. the customer support is HORRIBLE.

biochem_researcher wrote:

I've put in dozens of complaints to Apple, and i've been getting bitchier and bitchier. NOTHING DONE, not even a freaking reponse. so frustrating. I want to f-ing throw this thing in the trash and get my money back. the customer support is HORRIBLE.

Getting bitchier will do nothing to have your issues solved. When you find a bug, you should provide clear feedback, and be as precise as possible.

biochem_researcher wrote:

Its been months and months of crashing for me. Every since 10.11.4. my problem is system crashing while using iTunes. I've tried 6 different beta versions of software, up through 10.11.6. Not a **** thing has helped.

Did you ever try a clean install? If the problem is in some other software, no update will fix it. If you keep waiting for an update to fix a bug that may or may not exist, you are likely to be disappointed every time.

I have not tried a clean .6 install, no. maybe something i could try if I am really bored. at this point though, apple has lost all my confidence... remember I am not the only one having these issues, not by a long shot. a complete reinstall is therefor nothing more than a gamble with high hopes.

the software conflict theory of yours may be valid, however I have neither something outlandish on my mac, nor something I can live without: Adobe CC, various audio editors, Xcode and similar IDEs, pages/office, browsers, 3d editing software and STEAM. There also seems to be no pattern to the crashes, sometimes I get it from listening to iTunes, sometimes with browsing the web, other times by editing php files, sometimes it reboots on its own without me opening anything at all (machine idling after initial boot).

Since the same mac runs for days on Win10 without issues, I can cross a hardware problem off the list too. I plan to switch to Windows full time as soon as I figure out why Windows ignores the P3 color profile.

I've done everything to get this resolved. Been at it for 2 weeks. Two weeks lost is unacceptable Apple. Clean installed 3 times on various HD's, ran Kext Utility ect.

I can guarantee you that it is a problem with El Captain! No problem until El Captain Update 10.11.5. We used to have all the system update available to reinstall. It would have been simple to roll back the system to 10.11.4 or 10.11.3 If your not going to properly test your software at least let us roll back our system! I do not use Time Machine.

In fact, I don't use most of your default apps including Mail or Safari. They are bloated, slow and bug ridden. I just want a streamline system that works.

WORKING FIX — I finally rolled all the way back to Yosemite 10.10.5 and have been working without mishap for two days now.

After nearly 3 decades on Apple I am extremely disappointed. Apple your loosing customers and good faith. Get it together and quick otherwise I'll start migrating over to Linux.

Hi Broozar,

very sorry it didn't work for you. Looks like fan control solution works for macbooks pro and some iMacs only.

Good luck.

SriShunyata wrote:

WORKING FIX — I finally rolled all the way back to Yosemite 10.10.5 and have been working without mishap for two days now.

Keep us posted on your success with 10.10.5. I had the Genius Bar folks do a clean install of 10.10.5 on my MBP and the freezing continued.

As you recall, I have had success with 10.11.5 and turning off graphics switching. No freezing for past 3 weeks.

Tom

Hi. That hot air rework station method (bought a lot of stuff and equipments to fix the solder ball reflow which is inside this iMac's GPU chip itself) worked, the GPU is fixed and now the fans are manually set to maintain 59 and below, Celsius for the CPU, 69 below Celsius for the GPU and 45 to 49 Celsius for the hardisk. Not taking any chances, have set the it to 2000 rpm, will never let OS X control the fan again (I read online in a forum, a user was told but an Apple certified technician said, it should at least be 2000 rpm). A small desktop fan with speed on 1, is pointed behind the iMac as well just to be really sure.

That was a lot of 1 week, hardwork, researching and ordering stuff, God's will be done, that it got fixed by heat (broken by heat- the irony of it).

So far so good, it's been normal (and blissful seeing it work, all that tiring moments paid off, though if it didn't, it woul just mean a new Mac & the iMac becomes the extended monitor) for almost 2 hours now, everything is very stable with Safari. Now downloading 10.11.6, hopefully that Safari crashing things doesn't come back (then I'll just use another browser if somehow it came back).

Pray it lasts, until a new Mac can be had (most likely the upcoming Mac Pro and new display- hopefully really, it's bigger than 27" coz' it's never enough).

God bless. Proverbs 31

Hi. Mine's very stable now so far (after my solder ball reflow work on the GPU- not need to do this if your screen is not garbled) but it's an iMac.

How many are using Macs but still crash even with another browser and how many are using laptops but still crash even when using another browser? And how many (Mac desktop or Laptop) running another browser, manul fans at 2000 rpm at least ad have cooling behind or underneath their computers?

I hope all your freezes get fixed soon.

I had been freezing under both 10.10 and 10.11. I have an early 2011 MBP. Also system seemed to be running very hot when playing videos etc.

I installed SMCFanControl still freeze. Three visits to Genius bar - no joy just re-install software - still freeze.

I finally found old support thread recommending "turning graphics switching" off. This stopped my freezing for about 3 weeks. Apple support (after 3 bug reports) recommended replacing faulty Logic Board under a recall. Two weeks ago I brought it in for the logic board replacement program, got it back 8 days ago - set "graphics switching back on" and the MBP has been running very cool and no freezing since.

Tom

Mine started out with the occasional freeze when streaming video, now it freezes for checking into time machine and just surfing with non video web sites as well. Web X is disabled and makes no difference.

Hi all,

I experience the very same issue as many of others here on my production 15inchs MBPr mid-2014 (16Go, intel Iris Pro) and I think I found very interesting things.

Base symptom encountered :

since the 10.11.4 upgrade, the machine will crash randomly (black screen, fan going at full speed) sometimes some graphic glitch in the seconds before the blackscreen. The MBPr will crash especially when dealing with safari/firefox and videos, but also with other apps.

I tried all the stuff on the internet (PRAM, SMC, cmd+r reinstallation). The only things I didn't do : completely erase and reinstall or restoring from a backup prior to 10.11.4.

I'm persuaded like many of you that it's a software update related problem (between 10.11.3 and 10.11.4). I don't think the update is itself buggy, I think that during the installation process of the update, something was messed up on given systems.

I also own a second retina (mid-2012 intel HD4000 + Nvidia GT650m) which doesn't encounter the problem

Both machines are now under Sierra 10.12.1. (mid 2014 crashing and mid 2012 not)

My diagnosis (until now) :

• booting mid2014 rMBP on mid2012 rMBP (through thunderbolt cable) -> problem disappears
• booting mid2012 rMBP on mid2014 rMBP -> problem disappears

and last but not least :

I found a workaround now to avoid the crashing machine to crash. (hopefully also functional by you) : disable airport

When using the problematic machine with a Thunderbolt Display (using the network through the monitor's ethernet) AND WiFi DISABLED (not just disabled after the system has already used it, disabled from boot. If it's not the case, disable WiFi and reboot the machine).

In these conditions, I'm not able to recreate the problem. I mean I can open many applications and browser tabs, having more youtube videos running in more browser, and put the machine in sleep and wake it more times with all the stuff opened. (which was a no go before, if the machine wouldn't have crashed until yet, it would have crashed during the sleep process).

If I make the same through wireless, the machine will crash in the five minutes.

I already checksumed the airport kext in both machine to ensure they were the same, they are. But the airport hardware are not the same in the 2 machines (brcm4360 in the crashing one).

Hope this helps and cheers from Switzerland

I am having the same exact issue with my MacBook Pro (13-inch, Mid 2010) w/ OS X Sierra 10.12.1

Based on the research I have been doing the past couple months, it seems as if nobody has a solution for the majority of us with this problem and Apple does not seem to care or even acknowledge the fact that this is a very BIG issue! I cannot afford to have a laptop which constantly crashes while I am doing time-sensitive work - especially, for example, after having filled out long online forms (cannot be saved) or similar only to have the system crash and be forced to start from scratch. Not to mention, trying to take an online test for school - I’ve had grades that were extremely low (close to zero) because the system crashes in the middle of the test.

At this point it is affecting my every day life and I NEED an answer!

Might be time for an appointment and visit to the nearest Apple Genius Bar.

Same here, OS X 10.11.4 freezing while using Safari on my MBP.

Can you try using a usb->ethernet or thunderbolt->ethernet adapter and boot with wifi disabled (if it was previously on, disable it and reboot) and let us know if you still encounters the problem while wifi disabled ?

My mid-2014 rMBP which has the problem has now 11 days uptime (many ~30 tabs in Firefox, some in safari, youtube in both, many sleep/wake up without a glitch). I know that if I turn the wireless on, it will crash in the next 30 seconds to 10 minutes.