OS X 10.11.4 freezing and/or crashing while using Safari

@Luis Sequeira1

Yeah, because you have been SO helpful... Blaming the users, and not Apple, about this obvious Apple problem. You say that most of the times the problem is about an antivirus, old software, but the OS is perfect, right?

So all the folks here are bad users according to you? All the users here are bad users according to you? I, who formatted my SSD and put 10.11.4 and NOTHING else (besides perhaps the iLife suite), am a bad user, according to you?

Yeah, probably you're right. We are probably bad users by trusting Apple.

Thank you for efficiently summarizing this long thread.

I wish I could offer solutions.

lost_james wrote:

@Luis Sequeira1

Yeah, because you have been SO helpful... Blaming the users, and not Apple, about this obvious Apple problem. You say that most of the times the problem is about an antivirus, old software, but the OS is perfect, right?

So all the folks here are bad users according to you? All the users here are bad users according to you? I, who formatted my SSD and put 10.11.4 and NOTHING else (besides perhaps the iLife suite), am a bad user, according to you?

Yeah, probably you're right. We are probably bad users by trusting Apple.

Well, I would help if I could, but you'd rather rant and blame Apple, so I am unhelpful - to you - by pointing out other possible causes.

I admitted there are bugs. I am not blindly defending Apple.

The vast majority of users just go on using their macs and never help anyone.

Now I will just go and continue to use my mac. Good luck.

Yeah, thanks for the help

I have 1 iMac, 2 macbook pro.

Both iMac 27 & 1 of the macbook pro encounter problems mentioned above. Miraculously Macbook pro retina is fine.

I have all the 3 issues xjx listed and not limited to safari, chrome, iTunes, Adobe..

The iMac is my main work station with all my files and therefore one month out of work. I finally took the step c. Erase my hard disk, and restore from time machine to 10.11.3 that was stable. However, I have to rebuild all my email, photos, etc. During the process it crashes and goes to black and try to reboot itself numerous times.

I run Apple Hardware Test, to make sure it's not hardware problem and there was no problem with hardware. (someone mentioned he took his computer to Apple only to find that it was fine and still experience the crashes after he bring it back home). I further run First Aid again numerous time and still encounter the same problem that it can't be rebooted. I finally let it rest as it was getting really hot and run first aid again a few more times before it finally rebooted.

I manage to continue finished building Mail, photos, iMovie but all the music from iTunes has disappear. I do not know how long it will stay stable and will report later if going back to 10.11.3 will solve the problem.

However, I finally have the report of the crashes after going back to 10.11.3, that never shown on 10.11.4.

I am certain it is a OS problem as sloppy joppy has a brand new mac. What gets to me, after one month with their advisor, Apple would not admit its a OS problem and assured us that they will look into it. Instead instigating its a hardware problem. Imagine nicksotgiu brought his iMac to the store twice. It's a waste of our time & energy to arrange transportation (I live in a remote place) to the store and finding it's the same problem, causing further anger and frustration we do not need. It's simply reassuring us that the problem can't be solve till a much later timeline given, so we can get on our business in other means instead of boiling in this matter. Meanwhile go back to PC or previous OS or any other form more productive to conduct our business however unpleased we can be.

Hello,

I'm trying Chrome now to resolve this issue. Has that worked for anybody who started using Chrome. Also does anybody know the easiest way to revert to 10.11.3 if the issue remains even with Chrome? Thank you!

So I'm editing a project that I wanted done by midnight... guess what... without freezing 'poof!' just like that.

Shuts off and reboots.

Lucky me I didn't lose that much (god bless auto-saves),

It's 1:30 AM and suddenly my screen went black with a snappy clicking sound... scared the **** out of me xD

Maybe ........ our machines are stepwise gaining sentience and intelligence. Not a dramatic AHA moment, where a computer became a smart, sentient computers more or less instantaneously. No, I'm talking about degrees, and a blurry line between non-awareness and awareness.

We may be dealing with rudimentary personalities emerging. I thought the same back in the late 90s when I managed a Mac network for a newspaper. Certain computers refused to work for certain people. Sometimes, I absolutely could not duplicate the problem on the writer's computer ,.............. sometimes the machines wouldn't work for them AFTER they'd worked for me!. 😁

Or the editor, shouted, cursed at his machine and it would stop working. I'd grab him and take him for a ten minute walk, come back,restart the computer, and things would be OK.

Maybe, the machines giving people grief don't like their owners, for whatever reason. Or, maybe some machine personalities just aren't very nice, and like to screw with people.

I think, can't prove, we've underestimated our machines for some time now.

My iMac is on a pedestal and I pray to it every morning.

Is my iMac atheist?

if safari is slow sometimes we have to delete contents of logs ( if they are highly accumulated ) from user library into the trash .

Same problem happening for me.

MacBook Pro (Retina, 13-inch, Late 2013)

Keep freezing several times a day. I am active users of both Chrome and Safari. Already brought the Mac to the Apple Authorised Support Centre, where they have reinstalled OS X. However, after I later migrated back my data from my TimeMachine backup (using Migration Assistant), it happens again.

Seems to be related to WebKit? Attached some logs.

There is one interesting point, that system logs actually "disappeared" after reboot. I remember that before reboot my Console is showing some messages until 12/5/2016 4:07 (VirtualBox has forced to do UI updates after 15 seconds by then), however after the reboot that log is no longer here. My reboot happens at around 4:07 to 4:08.

Logs

12/5/2016 4:06:48.585 PM com.apple.WebKit.WebContent[14438]: <<<< MediaValidator >>>> mv_TestCodecSupportUsingDecoders: Unrecognized codec 1

12/5/2016 4:06:54.005 PM WindowServer[196]: disable_update_timeout: UI updates were forcibly disabled by application "VirtualBox" for over 1.00 seconds. Server has re-enabled them.

12/5/2016 4:06:54.664 PM WindowServer[196]: common_reenable_update: UI updates were finally reenabled by application "VirtualBox" after 1.66 seconds [0.60fps] (server forcibly re-enabled them after 1.00 seconds [1.00fps])

12/5/2016 4:18:47.000 PM bootlog[0]: BOOT_TIME 1463041127 0

algaema wrote:

Same problem happening for me.

MacBook Pro (Retina, 13-inch, Late 2013)

Keep freezing several times a day. I am active users of both Chrome and Safari. Already brought the Mac to the Apple Authorised Support Centre, where they have reinstalled OS X. However, after I later migrated back my data from my TimeMachine backup (using Migration Assistant), it happens again.

Reread your last phrase.

This is a clear suggestion that something you migrated back is involved. When this happens, the by now "standard" procedure on these fora is to run Etrecheck, which is a utility created by a respected member of this community, and post its report. It usually shows possible suspects.

There's Hope For Me!

Please see my thread above. I revert to 10.11.3 from my time machine. I have rebuild all my mail, photos, iMovie, iTunes.

I have been working on it for more than 12 hours today, that's 2 days of stability, and fingers crossed, so far so good. I have been on both safari & chrome simultaneously and been playing videos and I have not experience any black out or crashes. Microsoft word, excel are fine and I am yet to go into Adobe suite as I have to input my licence again.

A reminder to back up your recent mail and files on external drives (not much on that computer since it's gone mad a month ago). I was lucky to have my laptop, it's a matter now transferring all my files to desktop.

Goodluck to all who has time machine backup for 10.11.3.

Please bear in mind I am not an expert, so don't take my word for it. Am happy for now.

You know, come to think of it, the crashes seem to always be when I'm in the middle of a really intense project. I bet the Mac is telling me to quit working so hard. It is a kind a benevolent master.