Backups are extremely slow

Question

Level 1

4 points

Backups are extremely slow

HI there,

My iCloud backups seem to be stalling. I have made very little changes between yesterday and today, but yet my iCloud backup says 4 hours remaining on my iPhone and 2 hours remaining on my iPad (before going to bed). Woke up and it's apparently still backing up, but the progress bar is closer near the end. I have a 10Mbps upload speed and I am confident it's

iPad Air 2 Wi-Fi, iOS 9.3

Posted on Mar 31, 2016 5:03 AM

Reply

Answer 1

javaliga

Level 10

120,179 points

Mar 31, 2016 6:39 AM in response to chrisu91

Here are some things you can try if your iCloud backups are slow:

Reset Network Settings by tapping Settings > General > Reset > Reset Network Settings
Delete older backups that you do not need. To do this, go to Settings > iCloud > Storage > Manage Storage
If there is an iOS update, upgrade your device
Reset your device by holding down the home button and the sleep/wake button together until the screen goes black and you see the Apple logo.
(Before doing this, you may want to backup your device using iTunes). Go to Settings > iCloud > Storage > Manage Storage > Select your device that you are unable to backup. Then wait for a few seconds (Backup Options should be loaded completely before you proceed – no spinning wheel). Then Tap Delete Backup. After your backup is deleted, tap Settings > iCloud > Back up and turn iCloud Backup off then on again. Then tap Back Up Now.

Reply

Answer 2

chrisu91 Author

Level 1

4 points

Apr 1, 2016 6:26 AM in response to javaliga

The issue still persists even though I am now using a brand new iPad Pro 9.7". I may have to contact Apple directly on this one.

Reply