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iTunes not syncing all of my photos iOS 9.3.1

I have 4 folders of photos, total 610 photos.

When I try to sync them to my iPhone 6s (iOS 9.3.1) iTunes (12.3.3.17) syncs only 155 of 610 photos !!!

Tryed deleting photos cache, restored iPhone, even formated my MacBook Pro (clean install El Capitan)

still the same problem!!!!

Tryed syncing with photos.app, still the same result !!!!

Never had this problem before !!!!!

Submited feedback to apple...NO response!!!

Thank u apple,

Can anyone HELP me out here???

iPhone 6s, iOS 9.3.1, MacBook Pro

Posted on Mar 31, 2016 3:42 PM

Reply
82 replies

Apr 10, 2016 9:30 AM in response to vivelesport

Found a fix for the issue of my photos not all syncing on to my from from my mac. Basically, IOS 9.3 wrecked my phone and the Genius' response was 'full restore, and don't use backup'. Mega pita! And then only 217 of my 1254 photos would sync back onto the phone from scratch. After much googling, swearing at the mac, and a hundred attempts at various things, I saw one post about iTunes not liking certain file types (such as .gif) got me to thinking. I compared what had/had not synced between my phone and mac; in the midst of my favourites photo album were two pictures I had created in pixelmator and exported as .jpegs. It appeared that the syncing had halted at these. I deleted them from the folder I was trying to sync, clicked apply in iTunes - lo and behold, the rest of the 1200-odd photos synced. It's a bloody joke that I've got to reinstall everything from scratch because a bloody update corrupted my phone, but then to have an iTunes 'glitch' on top has really pushed me over the edge. Four hours I've wasted, and given myself eye strain and a headache. I am too lazy to go android, but Apple certainly have a thing or two to say for themselves!!!

Apr 11, 2016 1:02 AM in response to katcam

Katcam wrote:

"I am too lazy to go android, but Apple certainly have a thing or two to say for themselves!!!"


That is a very bold statement - just because Apple has problems here and there - this does not mean that Android will save you...

Android - hmmm, multiply your problems by a factor of 20 or try to do a OS upgrade... You will be running back to Apple faster than you will leave it 🙂

Apr 17, 2016 10:40 PM in response to vivelesport

I use iTunes to maintain sync between a directory on OS-X (with 121 subdirectories containing 13,698 photos in JPG format) and an iPhone 6s. The sync process always worked perfectly until the last IOS and iTunes updates. After the updates, the sync would stop after approx 2000 files though no errors were thrown to the user and it appeared that the import had completed normally. The problem appears to be that there is no error handling in the import process - when a problem is encountered, the import simply exits as if it completed normally.


After a bit (read hours and hours) of investigation, I found the solution, at least for my particular case. I imported the subdirectories one at a time and compared the count listed next to the directory in the Folder scroll box to the photo count I found after the import by hovering over the photos section of the size bar at the bottom of the screen. I discovered 4 of the 121 subdirectories had an issue.


NOTE - you have to run the subdirectories one at a time because, if run all at once, the import randomly pulls files from all directories and stops on error - so counts may be off other subdirectories where the files are OK but the import for that subdirectory may not have had an opportunity to finish.


I then moved the files in a problem subdirectory to an additional subdirectory in groups of 10 and tried importing those until I found the group where a file stopped the import - and then imported the files one at a time until I found the problem file. I discovered that the 4 problem subdirectories contained a total of 6 files that would cause the import process to exit prematurely.


To resolve the problem, I opened each of the 6 files in Snapheal and then re-exported them in JPG format overwriting the originals. All 13,698 files now import smoothly and the directories are in sync.


From Apple's end, I hope they will do 3 things:

1. Add an error trapping routine to iTunes sync which creates an entry in a log file when an error is encountered, noting the subdirectory name, filename and error type - and then continues to the next file.

2. Add a number to the top box, next to total photo count to be imported, showing actual number imported

3. If the numbers in step 2 do not agree, make a button visible which opens the log file to allow the user to trace and correct the problem.

Apr 17, 2016 11:13 PM in response to gareth.rhapsody

I can yet solve the problem. Just to share all the troubleshooting steps that I had taken so that guys in the discussions do not need to waste their time.

Hardware:

  • iPad Pro 9.7" Wifi+Cellular 128GB Grey
  • Mac mini late 2012 2.5 GHz Core i5 16GB RAM 256GB SSD Intel HD Graphics 4000
  • Use USB ports at Mac mini directly - all three ports had been tried
  • Original Apple Lightning cable was used and tried for 2 different original cables
  • Aperture library in external USB 3.0 2TG HD connected directly to Mac mini via the USB 3.0 ports.

Software:

  • El Capitan / iTunes 12.3.3.17 in Mac mini
  • iOS 9.3.1 in Pad Pro 9.7"

Steps tried and failed:

  • Turn off and on iPad numerous times
  • Turn off and on Mac mini a number of times
  • Restore iPad to factory default multiple times (at least more than 10 times) and sync again
  • Set up iPad as new iPad and sync Photos as the first and only step (as suggested by the Apple Chat Support )
  • Disk utility to scan and repair Mac mini / Aperture library HD to make sure it's not a hardware issue
  • Rebuild Aperture library to make sure the library is intact and functional
  • Clone the entire Aperture library HD to a new 3TB HD - scan disk - fine - to make sure the slightest chance of fragmentation of data on HD cause glitches
  • Try a small collection of photos e.g. 6000 photos (as per suggestion from Apple Chat Support)
  • Try different combination of albums to sync (as per suggestion from Apple Chat Support)
  • DFU mode to downgrade the iPad Pro 9.7" to the original out-of-the-box iOS 9.3 - still fails to sync the same
  • I tried to check if downgrading iTunes to 12.3.2 can help. However, the iTunes library will not be compatible then and all the playlists, smart playlists have to be rebuilt, which is a mammoth task. Therefore, I gave up doing this.
Please note:



  • My iPad 2 running iOS 9.3.1 is perfectly fine to sync with the same Aperture library and setup
  • My iPhone 6S+ running iOS 9.3 is perfectly fine to sync with the same Aperture library and setup
It is the worst experience I have ever had with an Apple product since 1999. I've been using iOS devices ever since the first gen iPhone was launched. I'm still keeping a first gen iPad. The data migration and setup were all smooth and seamless until this iPad Pro 9.7". 2 hours of Apple Chat online involving 4 different staff and another one hour through telephone support with two more staff, one being called Senior Support, still led me nowhere to solve the issue. A new iPad could not be put into full function for more than 2 weeks.


iTunes not syncing all of my photos iOS 9.3.1

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