Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes not syncing all of my photos iOS 9.3.1

I have 4 folders of photos, total 610 photos.

When I try to sync them to my iPhone 6s (iOS 9.3.1) iTunes (12.3.3.17) syncs only 155 of 610 photos !!!

Tryed deleting photos cache, restored iPhone, even formated my MacBook Pro (clean install El Capitan)

still the same problem!!!!

Tryed syncing with photos.app, still the same result !!!!

Never had this problem before !!!!!

Submited feedback to apple...NO response!!!

Thank u apple,

Can anyone HELP me out here???

iPhone 6s, iOS 9.3.1, MacBook Pro

Posted on Mar 31, 2016 3:42 PM

Reply
82 replies

May 14, 2016 5:14 AM in response to stylinexpat

Hi, I do not use Photos myself. I keep a small library just for testing purpose. Like many photo management software, Photos has Export capability.


Highlight / tag all photos to export

File -> Export -> Export X photos (X = number of photos you highlight)

Choose JPEG as your "Photo Kind" and location of export

Press "Export"


Import the exported JPEG

Try sync and see if it's okay.

If all is fine, delete those culprit "screenshots".


See if it helps. Cheers.


User uploaded file

May 14, 2016 6:08 AM in response to stylinexpat

You need to start a new thread since you have a totally different problem


and gutter language does not enhance your question in any way


exporting photos copies the photos, it does not remove them from Photos so you can simply delete them from the desktop and then export correctly into a folder -- or make a folder and drag them into it on the desktop which may be as easy as deleting


LN

May 14, 2016 4:36 PM in response to gareth.rhapsody

To my best knowledge, there's no issue with syncing PNGs or screenshots. That works fine for me. In my case, it finally turned out I had two photos in iPhoto that were converted to Grayscale with non-Apple software. Seems like iTunes has big trouble when a single photo has a gray color space. I added my insights to my bugreport at bugreport.apple.com, and told them that iTunes should simply skip and report incompatible photos instead of stopping the whole photo sync. Hope that they fix this annoying issue soon.

May 14, 2016 9:02 PM in response to LarryHN

Your reply did not help resolve the problem of not being able to import the updated picture files from png to Jpeg back into screenshots folder. Trying to resolve problem of what some here claim is a particular screenshots issue and creating another folder does not resolve this issue for future sync where one has screenshots which should sync properly in the first place.

iTunes not syncing all of my photos iOS 9.3.1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.