New 9.7 iPad Pro warped, bent, concave

I have the same issue with the Space Grey 256GB wifi/cellular. Apple tech support is referring it back to the online store CS rep for follow-up. Wasn't sure what the reason, but I have never had this issue with any other ipad.

I got one yesterday..... 9.7 128GB Space Gray....

It is bent on the camera side (long ways). it is very slight. Seems like an issue. Anyone that returned theirs have any luck getting a straight one?

I tried 3, all of them bent.

I just returned for a refund and have decided against purchasing another.

This makes me think that they are like that for a reason. With the camera protruding the way it does, there would be no way for it to sit flat without a wobble.

One of the two units on display at a store near me has no bend, I don't feel it is by design.

I suspect when they are being assembled, they push hard to set the display/glass into the adhesive. With the camera bump facing down, putting force on the top would cause the side nearest to the camera to bend down.

My first thought was that it looked like it had been pushed in at the centre, but you would think they would use some kind of jig with a recess for the camera when putting in the display, especially if it needs some force. The camera bump might have something to do with it though seeing as the shell is otherwise so similar to the Air 2. The bump would also explain why so few people seem to be noticing this as it effectively hides the dishing and acts more like a stabiliser when laid flat on a table.

Same here, I'm from Singapore. iPad Pro 9.7" 256gb gold, also having this wrap issue. Contacted Apple and they send me another two replacement unit. All 3 units have the slight wrap. After seeing all 3 brand new units having the same issue, I decided to choose the best unit and kept it although there is a slight wrap to it.

I suspect it might be cause when they are glueing the screen to the shell and when the glue cure, it contract abit causing the shell to wrap a little.

Dont think it's a big issue since everyone is having the same issue. But it's still a excellent device, Just a minor set back. I still love it, especially the Smart Keyboard and Pencil.

If this is a widespread issue which is going unnoticed on these early units it could become a bigger problem if the bend produces enough stress in the display to cause issues that could take months to show up. Maybe most likely it won't be a problem as the bend is only slight, but who knows. I don't want to take the risk of the display failing in a few months time or when it's out of guarantee.

Even if a "guarantee" is still active on the device, with a cracked or broken screen, it's nearly always assumed that the user is at fault and that they dropped or damaged the device somehow.

If it's indeed a manufacturing issue that would cause the screen to crack on it's own at some point (due to stress on the screen), those with the bend issue should return the device immediately and not settle for anything with the least bit of tolerance deviation. If you keep the bent device and something happens to it down the line in regards to stress cracks in the screen, be prepared to be blamed for the damage that you may not even have caused.

Apple offered to send a new one, instead I went to the Apple Store. Genius bar agreed it was warped and opened a new one. It too had the same issue. Kept the original. Talked with Apple, who said that if there was an issue down the line, it could be considered accidental and would void the warranty. They suggested purchasing AppleCare+ to make sure that my warranty would be valid. Technical support agreed and suggested having a new one sent to me. Apple online store called me to set up return and told me that there was a known issue with this. They are sending a prepaid box to send it back to Apple Depot for evaluation. They will repair or replace. He said that Apple is trying to "collect" all of the warped ones and replace them with good ones. Only time will tell. They are going to keep me in the loop throughout the process. They were concerned that it would warp more or that another issue may arise and tech support would not fix it under warranty...I am, too. Either Apple knows that they have an issue or that was B.S. to appease me.

i've just contacted Apple again, and they will be sending me a 4th unit. Finger cross, if it's the same I really have no comments. What should we do ?

I have just got a replacement from an Apple retailer which is ok. I told them I wanted to be sure it was going to be flat this time so first they checked the stock in their warehouse which were all ok. When I asked about the stock in their stores I was told it was coming directly from the warehouse and will bypass the store. If Apple are in the process of gathering up the bent ones I guess it shouldn't take too long to replace the old stock in stores - if that's the plan.

My iPad pro has done the after 5 months i come home one day i seen it bent the retail says its my faulty when u would see marks on where it was done

I Have the same problem but there is no Apple Store in my country