No Apple USB Driver in Windows 10 Device Manager

If iTunes, and the Apple Mobile Device Service are apparently installed correctly, try the following:

1. Open Control Panel > Device Manager
2. Plug in your device
3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
   It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
4. Right-click and select Update Driver Software...
5. Click Browse my computer for driver software
6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
   C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
7. Click Let me pick from a list of device drivers on my computer
8. Click Apple Mobile Device USB Driver
9. Click Next, then Close and exit Device Manager

Or try iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

tt2

Thank you so much for this, I was tearing my hair out. I followed the directions in your link, and the most useful part was when you mentioned that the device might be listed under "portable devices", where mine was. It didn't show as the Apple Mobile Device USB Driver at all, but I followed the rest of your instructions by pretending that "Apple iPhone" was the "Apple Mobile Device USB Driver" and it made my iphone 5S "magically" appear in iTunes. So, so happy, thank you so much!

YOU ARE MY NEW FAVORITE PERSON!! THANK YOU THANK YOU THANK YOU THANK YOU!!!!!!!!!!! GOSH I was like half a second away from throwing away my phone and laptop! this fixed the problem in the blink of an eye! Once again THANK YOU!

What is the exact alert you get on screen and which version of Windows is it? I just plugged my iPhone into a machine that doesn't have iTunes installed and changed the auto launch options to do nothing each time I connect. It still makes the device connected noise but that is all.

tt2

Thanks for you help/ideas. I posted the same question in a different thread, I should not have done that, my bad.

I'm getting the "Allow this device to access photos and videos?"

PC OS is Windows 10 Pro, I just turned auto-play all the way off.

I also tried to untrust the PC by resetting the Location and Privacy settings, after doing that it does NOT ask me if I want to trust, so it still must be trusted, that's somewhat of another bug/issue.

I also mentioned elsewhere that my iPhone 5 did NOT have the same problem, actually that is only partially true. I was using a mophie and there for connecting via micro USB vs. lightning, in that scenario it did not give the message, but I tried today with lighting and it behaves just like the iPhone 6s which makes more sense to me.

I really think I need the iTunes driver as explained in the other thread about the "Allow this device to access photos and videos?"

I think the easiest way to do that is just install iTunes on this machine, grab the driver and then uninstall iTunes if I need to.

Sound right or do you have any other input?

Windows already has a driver for the iPhone that supports it as a camera. You shouldn't need to install Apple Mobile Device Support and its driver just to suppress a connection dialog box, but you may need to tweak whatever is raising it. Can you post a screenshot of this alert? I've a feeling I'm missing something. BTW I was using a Windows 7 machine earlier and the only 10 system I have to hand already has iTunes on it so I cannot readily replicate your situation. Take a look at http://www.thewindowsclub.com/set-autoplay-defaults-windows-10. You ought to be able to set autoplay to ignore the iPhone connecting.

tt2

i just installed iTunes and everything is fine, I'll probably just keep in on there with auto sync off as I don't want stuff on the computer. if I do uninstall iTunes I'll probably grab the driver first, did play with the auto play settings and whatnot.

I'm good, thank you!

Network Driver:-

C:\Program Files\Common Files\Apple\Mobile Device Support\NetDrivers

Right click on netaapl64(The type of file is "Setup Information") and click "Install".

iTunes Sync:-

C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

Right click on usbaapl64(The type of file is "Setup Information") and click "Install".

This may help:

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

See the section:

If you use a Windows PC

and read carefully. Depending on your Windows version the Apple Mobile Device Driver may appear in different places.

Other than that, the general adzice is to tear down EVERYTING associated with iTunes and reinstall. See turingtest2's excellent iTunes for Windows Troubleshooting page at:

Troubleshooting issues with iTunes for Windows updates

especially the section:

Removing and reinstalling iTunes and other software components

Try the reinstall then. If you have a 64-bit system you could try the for older video cards release. Or you could revert to the previous build of iTunes that worked for you. See the roll back advice at iTunes installers.

tt2

In windows 10 the iPhone driver or under mobile drivers not under usb. named as iPhone iPad etc.

thank you so much for the solution!

You're welcome. 🙂

For anyone still having trouble with this I've gone into more detail at iOS device not showing in iTunes for Windows.

tt2