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Level 1

24 points

No Apple USB Driver in Windows 10 Device Manager

Is there a way to get the Apple USB Driver back in the Windows 10 Device Manager. I downloaded the iTunes 12.3.3 yesterday and now it is gone.

I have tried

plugging in each of my Apple Devices (iPod, iPad, iPhone 4s, iPhone 6)
restarting my computer
disabling my virus protection software
syncing with different cords (some Apple, some not)
restarting my devices and trying again
uninstalling iTunes and reinstalling
uninstalling iTunes and going back to and old version
doing a Windows System Restore to a point when I could sync my devices

My main problem is that I need to sync my devices and iTunes won't detect them without the driver. Windows can detect my devices and they show up in File Explorer. I am also able to get photos and videos that I have taken off the devices and onto my computer with no problems.

Any thing else I can try? I'm out of ideas. Thanks!

iPhone 6, Windows 10

Posted on Apr 1, 2016 7:26 AM

Best reply

turingtest2

Level 10

272,795 points

Posted on Apr 1, 2016 8:07 AM

If iTunes, and the Apple Mobile Device Service are apparently installed correctly, try the following:

Open Control Panel > Device Manager
Plug in your device
Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
Right-click and select Update Driver Software...
Click Browse my computer for driver software
Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
Click Let me pick from a list of device drivers on my computer
Click Apple Mobile Device USB Driver
Click Next, then Close and exit Device Manager