Return opened iphone

Hi y'all,


I have a question about buying the new iPhone SE. I am planned to preorder the new iPhone SE, but I don't know If I'll like the size or not. So I'm wondering: "Is it possible to return your iPhone once it's out of his package and booted up already and get a full refund?". Maybe a important thing to know: I live in Holland, so maybe the rules are different, maybe someone with any experience or knowledge about the rules in my country. Also, I know about the 14 days return rules and I also read something about a software-seal, but I couldn't figure out if it is legit or not to remove any plastics and try using it...


Thanks for responding to my question!

iPhone SE

Posted on Apr 3, 2016 10:01 AM

Reply
10 replies

Apr 3, 2016 10:05 AM in response to HoiSieger

If you purchase directly from Apple, their return policy is 14 days for a full refund. If you purchase from somewhere else, you would be subject to their policy, so you would need to be aware of that before you buy.


If you are already aware of the 14 day policy, I'm not sure what your question is. It is no different in any other country. A purchase from Apple, is a purchase from Apple. Again, if you purchase from someone else, then their policy is enforced. You question about software, is for individual software purchases, not what is installed on the phone. You can open and test the phone.

Apr 3, 2016 10:14 AM in response to HoiSieger

I already responded to that issue with software. If you purchase a software program, individual from any computer or other device, it cannot be returned. This is a little old, as most computer software now is downloaded. It would be like purchasing a particular software package that contained a disc, and you opened the package. Software opened like that cannot be returned. You may not have ever experienced purchasing software in this manner.


The phone is completely different.

Apr 3, 2016 10:10 AM in response to elcpu

I read this at the Return Policy:

"There are some items, however, that are ineligible for return, including:

  • Opened software*
  • Electronic Software Downloads
  • Software Up-to-Date Program Products (software upgrades)
  • Apple Store Gift Cards
  • Apple Developer products (membership, technical support incidents, WWDC tickets)
  • Apple Print Products"


"*You can return software, provided that it has not been installed on any computer. Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken."

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Return opened iphone

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