why does my offline music keep deleting itself?

Yup it's such a pain!

My phone now doesn't wipe its music after syncing on iOS 10. But my old music keeps uninstalling itself. WHY!!!!????

I'll think "oh I've not heard that album for ages, let's listen" then none of them are downloaded! So if I'm on a train with terrible phone signal the music isn't avalible. Also it's a waste of my 4G. Rediculous Apple. iCloud has so many problems! It's getting annoying:

-iMessages syncing failures

-Callander spam

-Apple music deleting

-keyboard shortcuts not sysnicng

-no spam folder in mail

I feel you don't test your software/ hardware enough at all. Better QC needed.

I'm not saying any other cloud or server software is better. But it's not okay apple.

Well it just happened to me. Being a DJ for friends I had prepared large playlists for a party on my iPad Pro because the DJAY 2 app that I use can't access iTunes Match Library directly: the actual files need to be on the device in order to be played and BPM analyzed. It took me quite a (big) while to download the 20 GB of songs and to have them all analyzed by Djay2. Today was the D-Day, and when I arrived and plugged my iPad to the mix deck, I just saw that those 20 GB of music had simply vanished from the iPad!

I'm re-downloading it right now with 4G and iPhone tethering, it'll cost me a fortune, but I have no choice at all otherwise the party is compromised. This was never happening with the good old USB sync, but it seems iTunes Match doesn't allow me anymore to sync via iCloud AND to physically sync some playlists the old way. Whether it's a bug or a normal behavior, I would really like to know the reason why this has happened and get feedback from other users. I think I'll end up giving up iTunes Match because it did me more wrong than right, although I thought it would be the perfect tool for me. Highly disappointed as I don't even know if I'll be able to download the whole lot with my 4G subscription which is capped at... 20 GB...

Try this below it may help you !!!

1. Go to settings on your iPhone
2. Go down to "Music" and press it
3. Under the "Library" heading turn on "iCloud Music Library"
4. Now go back to the Music app and it should be there

itunes999 wrote:

Try this below it may help you !!!

1. Go to settings on your iPhone
2. Go down to "Music" and press it
3. Under the "Library" heading turn on "iCloud Music Library"
4. Now go back to the Music app and it should be there

After turning OFF and ON iCloud Music Library will not restore downloaded music, only re-establish the songs you have in your ICML back to the iPhone. The OP's issue was that DOWNLOADED music was disappearing.

Unfortunately, once the downloaded music is gone (meaning the actual files are removed from the iPhone) the only way to get them back is to re-download them.

If you are having problems re-downloading them, what you should try is go into SETTINGS/MUSIC and turn OFF iCloud Music Library AND Apple Music. Force close the Music app itself (double clicking the HOME button and then sliding up on the Music app). Reset (not restore) the iPhone by holding the HOME and POWER buttons until the Apple Logo appears. Then when the iPhone starts up again, go back to SETTINGS/MUSIC, turn Apple Music and ICML back ON and try downloading the tracks again.

As far as the offline music that you did not get from Apple Music, if they were in the iTune's library on your computer, they should still be there and should still appear in the music library once the iPhone starts up again as they should still be in your iCloud Music Library - even though they are not physically on your iPhone. (This assumes that you have Apple Music/ICML turned ON in iTunes on your computer and both the computer and the iPhone are signed into the same Apple ID.)

As far as why this is happening - I assume you are running the latest version of iOS on your iPhone? Because while this did happen to me several times - though not hundreds or all of my downloaded music - it has not happened after the last few updates.

Same happened to me, about a week after 9.3 came out. Haven't been able to redownload since.

Sometimes the playlists I'll try downloading will only save a 10% of the songs, and then say it's all downloaded, with the phone icon.
Usually I'll try downloading, and after 1 song, the downloads will stop moving, and the number will stay at wherever it is.

This is so frustrating, as I just took a scheduled trip out of country, and would not have data to stream the songs, and was relying on my ~20GB of offline music to get me through it....and then it just disappeared. Very disappointed Apple doesn't have a fix or KB posted for this, as it has come up again and again for many people in the launch of Apple Music.

You no longer "sync" music files from your computer's library to your iPhone. You can sync the library's list of songs/albums and playlists, but not the actual files - and this is assuming that both iTunes on the computer and the iPhone both have Apple Music AND iCloud Music Library turned ON and they are both signed in with the same Apple ID.

Once that is set up (if it isn't already), then you "should" be able to download any tracks/albums/playlists to your iPhone. I know there were lots of issues when AM/ICML first came out with downloads not completing - especially large playlists - but I have not had any issues since the last two iOS updates.

Danofnova wrote:

then what do i do with my music files i cant get through apple music, like those from mixtapes or other cd's?

When you initially turned on Apple Music and iCloud Music Library, iTunes on your computer should have scanned your library and attempt to match all the songs in your library that you did not purchase through iTunes - either gotten from other websites or ripped from CDs. Songs that it recognizes - meaning it thinks it has the same song in the Apple Music library would not be actually uploaded - only songs that are not in Apple Music. Then - assuming that both the iTunes on your computer AND the Music App on your iPhone are both signed in with the same Apple ID and you also have Apple Music AND iCloud Music Library turned ON on your phone - your entire library should show up on the iPhone. (You might have to make sure that Only Downloaded Music is turned OFF in the Music App - tap where it says My Music at the bottom, then tap Library at the top, then tap the View item (might be Songs, Albums, Artists depending on the view you are using) and at the bottom of that list it says "Only Downloaded Music". Make sure that is turned OFF for now.

You should now see your entire library on the iPhone also.

You then have to select albums/song/playlists that you want to actually download to the iPhone and tap the little cloud (with the downward pointing arrow) symbol to actually start the download to your iPhone.

According to Apple support this problem is no fixable on the user end. It is glitch with Apple Music.

Problem: Downloaded music is being deleted randomly (on all 5 of our iPhones, all with updated ios). Sometimes it is songs off an album. Sometimes it is entire albums or playlists. It doesn't matter how your music setting are set- I have tried every imaginable combination of settings and performed multiple hard resets on multiple devices. Is Apple going to ever fix this problem??? It has been almost a year since Music came out and this problem continues unchanged since June 2015. This is very frustrating for those with limited data plans or those trying to maintain a consistent library of music.

I have spent hours with Apple phone support. Despite friendly assistance and multiple apologies there is still NO solution to this problem. At the suggestion of tech support, I recently even purchased a new iPhone 6 hoping that this would solve the problem. It has not. Waste of my money. I want it back!! (Yeah I know my own fault for being a sucker, but music is life for me).

BTW, THIS NEVER happens with my SPOTIFY subscription (which I have used for years). Is anyone from Apple listening to these complaints?? How has the year gone by and this problem still exists? Do you care about music or even the customer experience anymore? I am slowly but surely going back to pc/non-Apple products which have shockingly surpassed Apple in user interface/reliability...

Sadly my daughter is beholden to Apple music and admittedly, the album organization structure is better than Spotify, so I keep it for now. But it is so unreliable that it is useless for me than anything for streaming. My daughter is slowly realizing the downside of Apple Music so it will go away soon if this isn't fixed.

Needless to say, I feel ripped off by Apple music and their products in general over the past couple years. Apple, you have not held up your end your of our agreement with Apple Music and many of your products- please fix this now before you release and charge me for any new products!

I became a fan of Apple because of innovative and RELIABLE management of music with the iPod. I am becoming a hater of everything Apple because of endless glitches and shockingly unreliable music management.

Fix this problem already. You are losing loyal long time customers and will soon face a class action for not delivering the services we are paying for.

My iPhone 6 deletes all my downloaded apple music from my phone every time I sync it! for some reason iTunes decides that it wants to delete the apple music downloads and only keep the ones on the iPhone i had there before apple music. this is incredibly annoying and i believe twice my iPhone has erased these downloaded songs just out of the blue! So my option is only back up to iTunes, and if it tries to sync i have to rip out the usb cable quickly to stop it deleting them. Ive noticed when i plug it into iTunes it says theres 1,354 songs on the device, but only 662 songs on the device 😮. here are the screenshots from iTunes:

I also just noticed my phone thinks it has 1,377 song lol. 1,377 or 1,354 or 662 clearly something has gone wrong here. I wonder if your iPhone does the same on iTunes? I really don't want to restore iPhone, just wonder if anyone knows a quick fix because id kinda like to sync this phone but if i do then ill have to redownload like 700 songs which I've done like 3 times before and IT IS NOT FUN! 😢