why does my offline music keep deleting itself?

This is making me really mad, as it is the third time my phone has done so.

Whether it be a flaw in apple's music system or a flaw in my phone, for the third time in as many months my phone just went up and deleted all of my offline music. This is irritating, as i had numerous songs offline that i didnt get thru apple music. To make matters worse, all of the music I downloaded onto my phone from apple music went up and deleted themselves offline as well. The first two times I could just resync my phone and that would be the end of it. Today, I tried syncing roughly 4 times and nothing happened, so I went ahead and restored my phone in hopes I could get that to work. it still says my music is taking up space (roughly 6 gb's) and on itunes it shows my whole library on my phone, but when i look at my phone, i only see online purchases or my apple downloads which un-donwloaded themselves. All I ask, is why has this happened so often and why hasnt this bug been fixed?

iPhone 6s, iOS 9.3.1

Posted on Apr 4, 2016 4:56 AM

20 replies

Kashhiii

Level 1

4 points

Jul 13, 2016 4:53 AM in response to itunes999

You are a legend!

It worked. Thanks again!

Aug 9, 2016 1:15 PM in response to kyleph

I couldn't agree more.

Like the OP, I've had my music mysteriously delete itself from my iPhone three times in as many months. It hasn't even been connected to my Mac when the music's vanished.

Much of this is CD/HD quality music downloaded from sites other than iTunes. I can find better quality, cheaper than in the iTunes store. I've even found myself wondering if Apple are doing this deliberately to get people on to Apple Music.
Like you, I've spent a while with support staff (always helpful and friendly) but to no avail.

Like you, I've spent ages with support staff (always helpful and friendly) but to no avail.

This, and the fact that the iPhone only offers a maximum of 128GB storage (it's quickly eaten up with high quality musci files!) is prompting me to look for another brand, one with expandable storage. But that's likely to bring a new set of problems as I convert my library!

Aug 9, 2016 7:13 PM in response to swandy

thank you, this worked for me!

Misiak92

Level 1

4 points

Aug 15, 2016 2:31 AM in response to Danofnova

APPLE !! I'm tired of Apple Music ! What a crap ! 😠😠😠😠😠😠

I'm in Africa for two months, and it happen again. In 1.5 month, 3 times my "off line music" was deleted and I re download it. Guess how much it cost me (too much) in 3G Data in Africa to download again and again all my playlist 😠😠😠😠😠😠. Why I paid 10$/mo ? In few time I think I repass on Spotify, or send my bills to Apple.

Jim143

Level 1

25 points

Jan 22, 2017 10:48 AM in response to Danofnova

I am having this issue - but, it's being deleted from my MBP in addition to my phone. There has got to be a way around this. . .

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why does my offline music keep deleting itself?