iPhone SE Bluetooth issues

Let's hope, they are listening. It may have been an email detection robot, though ;-)

just got SE 64GB gold over the weekend and same problem.

this is my first iphone, (coming from android)...

hopefully they'll do something about it...

been on the phone with apple support today again, they confirmed me, that apple is aware of the problem and they are working on it, but they have no solution yet......they pointed out carefully that the problems looks rather like an IOS issue than a hardware issue, so I'm confident, that they will come out with an IOS update to solved the problem 🙂

bwinter,

Do you live in the USA if I may ask?

No, living in Europe....

There is a problem with Hyundai i40 FL (2015), the same as above - voice of low quality when using via bluetooth.

This is an iOS issue. I've been working on this issue for a week and following this thread closely. Here is what I know after spending 3 hours in my local Apple Store:

1. It is an issue with 9.3.1 and is not hardware related.

2. I explained my problem at the Apple store. They confirmed after making a call on my SE with my bluetooth device there was a call quality problem.

3. We tried to connect my bluetooth to a store SE and the same problem persisted.

4. We changed bluetooth devices and reconnected to the store SE and then my SE. Same problem poor call quality.

5. We then connected to a store 6S and the call quality problem went away.

6. We then connected my bluetooth to the store 6S and was able to make a call with clear audio.

7. I exchanged my SE for the 6S and restored a backup from iCloud to the new 6S.

8. Once I was able to make a phone call with the new 6S that was restored from backup I had poor call audio.

9. The backup initiated the update from 9.2.1 which is installed on the 6S to latest iOS with patch 9.3.1.

10. So we started this process all over again at this point by reconnecting both the store bluetooth and my device to the store's floor 6S. We had clear call quality.

11. So we exchanged the new 6S I just purchased for a new 6S that was not updated and activated the phone as new without downloading the iCloud backup which means I didn't update the phone to iOS 9.3.1. Problem resolved and I now have clear call quality with my bluetooth device.

IF YOU EXCHANGE YOUR SE FOR ANY OTHER iPHONE DO NOT RESTORE FROM BACKUP. THIS WILL FORCE YOU TO UPDATE TO 9.3.1 AND THE PROBLEM WILL FOLLOW TO YOUR NEW PHONE.

The SE is currently being shipped with iOS 9.3.1

The 6S out of the box has 9.2.1

I hope this information helps anyone who is trying to resolve the same issue many of us have been working on.

If you can't live without your bluetooth device like me then you have no choice but to return your phone for the 6S and do not update to 9.3.1

If you can wait then I'm sure sooner rather than later there will be a patch for the patch.

Good luck.

OCDLarry - Interesting as I went through much of what you described above except when I exchanged my SE for a 6S, the person at the Apple Store updated IOS to 9.3.1 and I restored from the iCloud backup I had created from my SE and I have no problem with sound quality on my 6S.

Wow. Thanks for all your effort and reporting it. This sounds very possible. But again, how come that this is not worth a quick note from Apple? That does not leave a good impression.

joym126 I'm glad you had success with the exchange and upgrade.

Many, like myself, still experience the same bluetooth call audio problem.

That sounds very interesting. My wife got an iphone 6 with iOS 9.3.1 with clear BT voice calls.

I would like to know what exactly leads to bad BT voice calls. Combination of Backup, BT Chipset and iOS Version?

I ordered a 5S as a replacement and want to update to 9.3.1 including restoring my backup.

I appreciate a quick note from Apple what it is all about.

franmedia while failing is easy admitting it is more difficult. It's easier to be the hero with the solution instead of the person that will have to admit to the problem they caused.

Too many times companies, people, etc will attach the stigma of being a failure and failing together. Just because you fail doesn't make you a failure. It simply means you failed. Admit, learn from it, and move on.

You're absolutely right. Would have thought Apple stays on top of these thoughts, though. What a pity.

Was told again today it's in the hands of the Apple engineers. Either a software fix or will receive an advisory notice. Will likely have to suck it in and return and spend more for the 6s. No good alternative.

I have it on mine. 2013 Mini Cooper. I'm wishing I had returned before 14 days. I hope it's a software glitch and a fix is in the works.