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iPhone SE Bluetooth issues

I have a new iPhone SE and have so far paired it to a 2014 BMW 328i and a 2011 Kia Optima and a 2015 Kia Santa Fe. In all cases, I have terrible quality bluetooth call reception... the audio while on a phone call is extremely scratchy and distorted.


If I pair an iPhone 6S to each of these vehicles (same iOS version - 9.3.1), I do NOT experience these issues and calls are clear.


When I use the iPhone SE to make phone calls outside of Bluetooth, I have no issues and calls are clear.


This bluetooth issue on my iPhone SE does NOT impact Bluetooth music streaming. Only sounds scratchy / distorted with phone calls.


Apple, so far, is blaming the vehicle manufacturers despite there being multiple vehicle models and brands involved.


BMW and Kia state this must be an Apple problem.


Apple Genius bar is absolutely no help -- they state they can't report "software issues" to Apple and are only able to replace bad iPhones.


I'm at a complete loss as to how to get this to Apple's attention so they can fix the issue.


For now, I don't know what to do. All I know is that Bluetooth audio is very important to me in California since it is illegal to use your phone except in a hands free manner.


Anyone know how we can get this information to someone at Apple that can actually do something about it?


Robert

Posted on Apr 4, 2016 5:27 PM

Reply
934 replies

Apr 21, 2016 10:48 AM in response to MotleyDiver

Yepp, and I'm following the thread just to help.

I wonder if everyone has really tried the suggested fixes or if they just read that the fixes don't work for others and presume they won't work for them.

I was skeptical on resetting the network settings (totally skeptical) and it worked for me.


This guy tried my suggestion on LTE and it worked for him:


Link to this post


And again, I blame Apple for being silent...

Apr 21, 2016 12:44 PM in response to skierrob2

Please forgive me if this thought has been previously expressed:


I have a new SE and also paired it over Bluetooth with a BMW (though UK). The resultant audio quality was deeply unimpressive. I checked my BMW phone software version and found it to be TN-002.033.002. I visited the BMW update page, inserted my chassis number and found a newer version: TN-002.034.070. The installation notes for this update mention better audio quality with Apple devices. I updated the car with this version and the audio quality is indeed now immeasurably improved.

Apr 21, 2016 1:09 PM in response to Leigh911

If car navigation has an update, then it is good to try, but not every manufacturer will/may release software + even if update is release it doesn't guarantee that there is a fix for Bluetooth issue. For example in my case, I have few headsets that I use and there is no update for them. Hope that Apple will release official statement and will release a software update(if iOS issue).

Apr 21, 2016 5:28 PM in response to skierrob2

I have the very same exact problem. I purchased my iPhone SE 64GB space grey the day it came out (first batch presumably). Coming from an iPhone 5 user. The call quality via bluetooth to 2010 Toyota Prius (US) is noticeably distorted. So distorted and scratchy, I have to hang up a few important calls and re-dial while disconnecting the Bluetooth. Everything sounds perfect, songs, radios, YouTube. It's just the voice call that is causing the distortion. No, it is not from my car's bluetooth because I have went back to the 5 to tested out and the sound quality for calling is crystal clear.


P.S. I'm planning to make a visit at the Genius Bar this Saturday. Tempted to hear what they would say.


Klin S.

Apr 21, 2016 8:22 PM in response to enarjay

I have a 2010 MB E350. Before the software update to 9.3.1, my phones worked find connected to my car via Bluetooth. Now my car is not listed under "My Devices" on my phone. I cannot connect with my car. Apple customer support says it is a problem with software compatibility and that Mercedes will have to address it. My issue is that the phone worked fine before the update, so Apple needs to work with Mercedes and develop a patch/update that would match. Now I am forced to go to the dealership and pay about $100 for a download that I should not have to pay. 😠


Does anyone know where I could get a d/l from the net that would take care of this?

iPhone SE Bluetooth issues

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