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iPhone SE Bluetooth issues

I have a new iPhone SE and have so far paired it to a 2014 BMW 328i and a 2011 Kia Optima and a 2015 Kia Santa Fe. In all cases, I have terrible quality bluetooth call reception... the audio while on a phone call is extremely scratchy and distorted.


If I pair an iPhone 6S to each of these vehicles (same iOS version - 9.3.1), I do NOT experience these issues and calls are clear.


When I use the iPhone SE to make phone calls outside of Bluetooth, I have no issues and calls are clear.


This bluetooth issue on my iPhone SE does NOT impact Bluetooth music streaming. Only sounds scratchy / distorted with phone calls.


Apple, so far, is blaming the vehicle manufacturers despite there being multiple vehicle models and brands involved.


BMW and Kia state this must be an Apple problem.


Apple Genius bar is absolutely no help -- they state they can't report "software issues" to Apple and are only able to replace bad iPhones.


I'm at a complete loss as to how to get this to Apple's attention so they can fix the issue.


For now, I don't know what to do. All I know is that Bluetooth audio is very important to me in California since it is illegal to use your phone except in a hands free manner.


Anyone know how we can get this information to someone at Apple that can actually do something about it?


Robert

Posted on Apr 4, 2016 5:27 PM

Reply
934 replies

Apr 26, 2016 6:18 AM in response to mreg376

mreg376 wrote:


20 people here have said that the beta doesn't help. But they should all forget that, listen to YOU, and keep their SE's past the return period because YOU know that it's not a hardware issue. Thank the lord they have you.

Notice how I quoted your post. Please do the same to the "20 people" who said the beta did not improve BT clarity for them.


I am fully aware that one poster said the beta helped with some of his/her BT devices but not all. FYI: Every BT device will NEVER work properly with all other BT devices. This is the one of the many thIngs on this issue you don't seem to understand, but it still has nothing to do with hardware. It has to do with the fact that BT is a protocol, not a standard like wifi, and while the Bluetooth SIG claims backwards compatibility nothing in the protocol requires that to be true. Many BT 4.2 devices simply won't function as well as with a BT 1.0 or 2.0 device as they would with another BT 4.2 device. Not to mention that the maker of that crappy little BT 2.0 headset you are complaining doesn't work that new SE you bought might have put in a bad BT stack as well. So, to that end, I AGREE with you that if someone is at all worried that the BT in their SE will work in a particular application, they should either return it and repurchase after the update comes out in a few days, or they can download the public beta right now to see if it works for them. That worked for me, and it takes 20 min from start to finish. i know you returned your SE without trying it, but anyone who still has their SE right now can try it for themselves. Trying it right now will not prevent them from returning their SE if they are still within the period.

Apr 26, 2016 6:35 AM in response to Alexiuss

There is NO statement at all from Apple. People here, as well as some media articles mentioning the same postings, have reported that they were told by Apple representatives that Apple is aware of the problem and their engineers are working on it. A few have reported that the SE problem carries over when you restore a 6s with an SE backup with iOS 9.3.1. Others have reported no problem at all with a 6s under any circumstances. This is either an iOS problem or a hardware problem. We'll know only when and if Apple, not any self-proclaimed "bluetooth expert" here, announces a solution.


P.S. What is confusing is that our local self-proclaimed bluetooth expert has announced that the current public beta for iOS 9.3.2, which was released PRIOR to the SE bluetooth problem becoming known as a widespread issue, solves the problem and everyone should try the beta before returning their SE. Aside from the risks of running your phone on a beta release if you use your device for anything you would consider important, the vast majority of those who tried the beta have said that it does not solve the SE bluetooth audio problem.

Apr 26, 2016 6:39 AM in response to skierrob2

I have this problem with my new iPhone SE, I am a truck driver and drive different trucks and I get distorted calls on all of them, the trucks are the same make and are all 2016 models. I also have distorted calls in my car, Pioneer Bluetooth hi-fi fitted and any other Bluetooth headset that I have. The calls seem to be better iPhone to iPhone and different distortion depending on the network the other party is on. I had iPhone 5s before and not a problem.

This seems to be a big fault with the iPhone SE and I think Apple should fix it quickly.


visit this link to find out more


http://www.iclarified.com/54754/apple-is-investigating-bluetooth-phone-call-audi o-issues-on-the-iphone-se

Apr 26, 2016 7:22 AM in response to skierrob2

Tensions are rising, people are getting annoyed / confused / angry at each other. This is 100% Apple's fault for not managing the situation properly. Call the problem whatever you want to call it, but Apple should have come forward, acknowledged it, and said "don't worry we're correcting the issue".


By ignoring it, they've brought a lot of anger upon themselves and on their Geniuses who they've instructed to deny the issue to the public (or simply never informed them).


I've been sitting on the sidelines waiting to buy 2 SEs for a month now. First I couldn't get one because every Apple store and every carrier store was sold out. Now I'm waiting to hear an official "all clear" after a supported release. Hopefully the general release is pushed up as some news sources cite a mid-May to early-June release. My wife and cousin are not as patient as I am, both passing on the SE for other phones. Since I keep my phones a long time, I am willing to wait and make sure I get the phone I really want and not settle.

Apr 26, 2016 7:29 AM in response to jangjong

I basically agree, but the only problem for those who's return window on their SE is closing is that if this is a hardware issue then it may not get fully fixed until the next version of the SE, if there will be one. As you may recall, the iPhone 4 had an antenna/reception problem that was not corrected until the 4s.

Apr 26, 2016 8:47 AM in response to grantfromhickory

grantfromhickory wrote:


I wonder if Apple would stoop so low as to pad this discussion with users in hopes of calming people down until they actually found a fix? I noticed you spend an alot of amount of time on here considering your phone is fixed with the supposedly beta release. You must just like to help people😮


Yep, I do like to help people who are as frustrated as I was.

Apr 26, 2016 8:50 AM in response to grantfromhickory

Basically, you can't believe when anyone proclaims certainty on this forum, and fooling around with beta releases is inadvisable for anyone who uses their device for things more important than entertainment or arranging morning coffee at Starbucks. So the most important point is that there has still been no solution that Apple is comfortable enough to release to its millions of regular customers, despite what anyone here says.

iPhone SE Bluetooth issues

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