You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone SE Bluetooth issues

I have a new iPhone SE and have so far paired it to a 2014 BMW 328i and a 2011 Kia Optima and a 2015 Kia Santa Fe. In all cases, I have terrible quality bluetooth call reception... the audio while on a phone call is extremely scratchy and distorted.


If I pair an iPhone 6S to each of these vehicles (same iOS version - 9.3.1), I do NOT experience these issues and calls are clear.


When I use the iPhone SE to make phone calls outside of Bluetooth, I have no issues and calls are clear.


This bluetooth issue on my iPhone SE does NOT impact Bluetooth music streaming. Only sounds scratchy / distorted with phone calls.


Apple, so far, is blaming the vehicle manufacturers despite there being multiple vehicle models and brands involved.


BMW and Kia state this must be an Apple problem.


Apple Genius bar is absolutely no help -- they state they can't report "software issues" to Apple and are only able to replace bad iPhones.


I'm at a complete loss as to how to get this to Apple's attention so they can fix the issue.


For now, I don't know what to do. All I know is that Bluetooth audio is very important to me in California since it is illegal to use your phone except in a hands free manner.


Anyone know how we can get this information to someone at Apple that can actually do something about it?


Robert

Posted on Apr 4, 2016 5:27 PM

Reply
934 replies

Apr 26, 2016 8:55 AM in response to mreg376

So true so true. I returned my SE on the 12th day of the 14 day return and im glad I did, if nothing else just to prove a point. These phone should've been tested more before they were released (software and hardware). I may repurchase it later on but it will only be when the phone works atleast as well as the one it was suppose to replace (5s). This one did not.

Apr 26, 2016 9:01 AM in response to pquack84

Not necessarily. You have to back up your phone, install the beta. If it solves your problem, you still don't know what other bugs may still be in the beta. If you want to go back, you have to restore from your backup. So, no you won't damage your phone. You may just end up wasting time or with unanticipated bugs. Or you may be 100% happy with the beta. It's a gamble.

Apr 26, 2016 9:03 AM in response to dcpmark

Yes. It worked for me. Thankfully someone posted the link here to download the second beta. I couldn't figure out how to get it by searching Apple's website. I had 30 days to return my phone to Verizon because it's on a business account. So I'm glad I got it working before that expired. I'm using a Ford Sync system in my truck. The difference is night and day. They definitely fixed it in this beta for me. This whole problem is pretty pathetic if you ask me. I started buying Apple stuff years ago just because it always worked and I didn't have to waste time making it work myself. This is a big confidence shaker.

Apr 26, 2016 10:15 AM in response to ryanfromdavenport

ryanfromdavenport wrote:


Yes. It worked for me. Thankfully someone posted the link here to download the second beta. I couldn't figure out how to get it by searching Apple's website. I had 30 days to return my phone to Verizon because it's on a business account. So I'm glad I got it working before that expired. I'm using a Ford Sync system in my truck. The difference is night and day. They definitely fixed it in this beta for me. This whole problem is pretty pathetic if you ask me. I started buying Apple stuff years ago just because it always worked and I didn't have to waste time making it work myself. This is a big confidence shaker.

We also had a BT problem on a slightly smaller scale when the iP5 came out. Coming from an HTC Thunderbolt with perfectly-working BT at the time it was maddening, but it was fixed in next update. My iP6 has never functioned properly with my 2014 GMC Denali, from sounding like I was underwater sometimes to the people I was calling to occasionally resetting the nav/infotainment system when streaming music over BT. But I did what you did, and now my SE works better than my iP6 ever did.

Apr 26, 2016 3:33 PM in response to mreg376

mreg376 wrote:


Just picked Senna67, jangjong and peppespizza at random looking for posts proclaiming happiness with your beta, but could not find them. I think I've wasted enough time on your posts.

It still works fine after I did what we are not allowed to talk about, my 14 day period is over and I am very happy with my SE.

Apr 26, 2016 3:43 PM in response to skierrob2

I have the se problem with iPhone SE and Plantronics BT handsfree. the sound get gradually worse during calls and sometimes the headset also lo the connection (sound coming from phone instead). Tried 3 headsets, resets and everything else that has been mentioned here. iOS 9.3.1. Did not try beta since I have to be able to depend on this device.

iPhone SE Bluetooth issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.