iPhone SE Bluetooth issues

Hi all

I have had a call from Apple tech support in Houston, they asked me lots of questions and I have emailed them the link to this thread. They do not have a fix but have confirmed that this is a worldwide problem. I have sent both of my SE's back to EE.

Is this problem with all the SE's ? (all colors and memory sizes )

I think all of them or at least most of them have issues. Mine is Gold 16GB

Yes, looks like it, 64g Space Grey here, same issues. Apple have been running me round in circles doing resets, restores etc, not admitting there is a problem, then they put on an expert (or a diplomat ) that basically suggested that I should go to the shop and try and find one that works, even tho the 3 I have already suddenly stopped working with the SE.

I am in Australia and had the same problem, reported to Apple Engineers 2 days ago but have no reply, i erased my phone and set up as new phone and it now works perfect. It started for me after i did the 9.3.1 update.

Hi,

You mean the problem started after the 9.3.1 update or the update fixed it?

I also erased my phone and downloaded new ios 9.3.1 (restore to new state I think its called) yesterday with the help of Apple support and it made no difference to my SE 64G.

Also reset network settings etc etc all with no result.

Yes i think it started after i did the update, i erased mine and set up as a new phone in iTunes. It worked. I drive 2000kms in a week sometimes and use my uniden handset in my office, i was about to eBay it and get a 6S, i really like the SE though.

It will be a software update fix for sure, it happened once before with a update a few years ago, how long is the problem.

What i did was backed it up, erased it and then setup as new phone in iTunes, didn't use the backup. I read it worked for someone else too, was a last resort as you lose all messages but i had them on my iMac/ipad.

Yes it still had 9.3.1 back on it. Good to know they are onto it then.

I bought my SE from Officeworks in Coffs on Tuesday. Spent all week trying to solve these issues.

Can I ask what is the model of Bluetooth headset that is working correctly for you?

Wow you are in Coffs lol? I bought mine from Telstra store in the mall a week ago so there was no returning not for this problem anyway. It's a uniden mobile link not a headset, a bluetooth cordless phone.

Hi,

I'm at Stuarts Point about an hour and a half sth with all the roadworks these days. Apple has just put me in the too hard basket and told me to ask for a replacement.

Ok, did you try erasing and set up as new in iTunes? Mine is working ok after that i just had a 20 min call over b/tooth. If you are getting a replacement i would do it through Apple don't think office works would.

Hello Robert,

I am having the same issue here in Australia, my 4S worked well with Bluetooth headsets I have in office and also in my 2010 BMW 3 Series. Now with the SE, I find it difficult to understand what is being said by person on other end, both in the car and on headset. The person on the other end can here me fine, and as in your case, my music Bluetooth connection to my Yamaha receiver is not an issue and I can here music clearly at home.

I have been to the genius bar and they were no help, suggesting that it may be a Bluetooth version compatibility issue. I am currently waiting on a ver 4.1 headset to arrive to confirm their suspicions, however I do not think this is the issue, especially having read this forum and searched for compatibility issues in Bluetooth last few days.

Also I do not want to update my car at this point in time either, nor do I want a larger 6 series phone.

I am new to these forums, and would appreciate your assistance in how to formally lodge my issue on this site or somewhere it will be taken notice of.

Regards, Wayne

Took my phone in to the Apple Store for replacement tonight. The new phone has the same issue, so it must be a software glitch.