iPhone says iCloud storage is full but over 2GB available

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Level 1

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iPhone says iCloud storage is full but over 2GB available

For some time now my iPhone has been telling me that the iCloud storage was full and so photos were no longer being uploaded. I therefore spent some time deleting stuff and now have - according to OS X and iOS - 2.4GB available. However Photos is still telling me that no photos or videos are being uploaded. Logging in to iCloud and looking at the stored photos confirms that nothing has been uploaded for 5 weeks.

It looks to me as though a switch was tripped when I hit the buffers but it has not reset since I cleared some space out. Any ideas what I am supposed to do to get it working again?

Thanks.

iPhone 6s, iOS 9.2

Posted on Apr 5, 2016 6:41 AM

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Answer 1

Top-ranking reply

David Anson Author

Level 1

13 points

Apr 6, 2016 11:37 AM in response to ZikzakCorp

Please re-read my original problem. I do not have a problem with backups, in fact both my iPhone and iPad are backing up perfectly, which they will because there is enough space.

My photos are not being uploaded to iCloud because Photos is saying that iCloud is full. It is not. It has over 2GB of space.

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Answer 2

ZikzakCorp

Level 4

1,089 points

Apr 6, 2016 8:29 AM in response to David Anson

If you have 2GB of space, and iCloud is saying there's not enough storage to do a backup, then that means whatever it needs to backup exceeds 2GB of storage. In other words, if you have 3GB of data to backup (including apps, messages, photos, etc.), and there's only 2GB of space in iCloud available, then you can't complete the backup. You'll have to keep deleting content, transferring content like photos to a PC/Mac or upgrade your iCloud storage.

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Answer 3

elcpu

Level 7

31,516 points

Apr 6, 2016 12:00 PM in response to David Anson

Try signing out of iCloud, doing a forced restart, and then signing back in.

Forced Restart: Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears.

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Answer 4

ZikzakCorp

Level 4

1,089 points

Apr 5, 2016 1:22 PM in response to David Anson

Go to Settings > iCloud > Backup, then tap Back Up Now. If you still get an error about not having enough space, you'll have to keep deleting content, transferring content like photos to a PC/Mac or upgrade your iCloud storage. This article has some helpful tips: If you need more space - Apple Support

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