9.3.1 alarm issue

Question

Level 1

5 points

9.3.1 alarm issue

I did the overnight update to iOS 9.3.1 the other day on my iPhone 6 plus. I didn't wake up on time the next morning because my alarm was turned off in the process of updating.

Here's the big problem. My alarm will not stay on now. If I set an alarm and push save, the alarm shows that it is turned on (slider is green). If I close the alarm screen by swiping up, the alarm is turned off. I can click on clock again, go to the alarm screen, and the alarm I set is turned off (slider is gray).

Anybody else having this problem? Anybody have a solution?

iPhone 6 Plus, iOS 9.3.1

Posted on Apr 5, 2016 8:36 AM

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Answer 1

Best reply

IdrisSeabright

Level 10

155,033 points

Apr 5, 2016 9:04 AM in response to Chikken

What happens when you set the alarm, turn it on and simply leave the Clock app by tapping the Home button? Force closing apps is not necessary unless an app is misbehaving.

The next troubleshooting steps would be restart, forced restart, restore from back up, restore as new.

No problems with the alarms on my iPhone 6, iOS 9.3.1

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Answer 2

Chikken Author

Level 1

5 points

Apr 5, 2016 9:29 AM in response to IdrisSeabright

If I don't force close the app, it stays on. I didn't have this problem before the last update. But if I happen to clear all running apps, I don't want to worry about my alarm. I shouldn't have to worry about it. I paid too much for this phone for the basic apps not to work!

FYI - I also have an iPhone 6, iOs 9.3.1 (work phone) and it works fine too.

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Answer 3

Apr 5, 2016 9:34 AM in response to Chikken

As Meg suggests, try a forced restart: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps BEFORE doing the restart.

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Answer 4

Chikken Author

Level 1

5 points

Apr 5, 2016 9:47 AM in response to Kilgore-Trout

Followed your directions to a T. Forced restart did not fix it.

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Answer 5

Apr 5, 2016 10:11 AM in response to Chikken

Chikken wrote:

If I don't force close the app, it stays on.

Once you leave an app, it is suspended. There is no reason to go about force closing apps unless there is something wrong with the way they are working. You're wasting your time and potentially increasing battery use.

If doing a forced restart doesn't work, you need to proceed to the next step, restore from a back up.

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Answer 6

Chikken Author

Level 1

5 points

Apr 5, 2016 11:46 AM in response to IdrisSeabright

Did a restore from back up and the issue seems to have been resolved. Thanks for everyone's input.

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Answer 7

Apr 5, 2016 1:25 PM in response to Chikken

Glad you got it sorted out!

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Answer 8

Apr 5, 2016 1:26 PM in response to Chikken

😎

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Answer 9

fgean

Level 1

4 points

Apr 6, 2016 5:21 PM in response to Chikken

I have this exact same issue and restore from backup has not resolved it. Does anyone have any further ideas?

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Answer 10

Apr 6, 2016 5:32 PM in response to fgean

Next step would be to restore as new and test.

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Answer 11

fgean

Level 1

4 points

Apr 6, 2016 5:37 PM in response to IdrisSeabright

Hi, yes the phone was factory reset yesterday then restored from backup, this is when all the problems began.

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Answer 12

Apr 6, 2016 5:40 PM in response to fgean

No, restore it as new. Do not load the back up. Test.

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Answer 13

fgean

Level 1

4 points

Apr 6, 2016 5:41 PM in response to IdrisSeabright

Ok I'll try a new restore and see if that helps. Thanks

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Answer 14

ravxc

Level 1

4 points

May 5, 2016 11:39 PM in response to fgean

I had the same problem.

When i first got the phone I loaded a backup of my iPhone 5 on to it. That's when it had issues.

I then wiped the phone (reset it to factory settings) then loaded the phone up as a new phone. The issue alarm issue had gone. Next I wiped the phone again and re restored it from the same back up. It now works fine. However here are other issues. Like the badge on the mail icon randomly disappearing.

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Answer 15

May 6, 2016 5:33 AM in response to ravxc

They are probably unrelated issues. However, it's also possible that something in your back up is corrupted.

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