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"Error Occurred while Communicating with the Scanner -9923" (Epson Scanners)

An EPSON WF-7600 multi-function inkjet printer is added to the WiFi network and very soon when I open the scanner, I get the error message -9923. See below:


User uploaded file

The "-9923" error appears whenever I try to open the scanner,

1. from Systems Preferences > Printer & Scanner,

User uploaded file, and;

2. from Image Capture,

User uploaded file, and;

3) PDFScanner software encounters the same problem;

4) Another Epson printer on the network has the same problem;

5) HP printer doesn't have the problem.


The "-9923" problem is noticed after an EPSON software window prompting me to change from Image Capture to TWAIN and I am confirmed the change by an Epson Support.


The only software works fine between a Mac and the Epson printers is Epson Scan.


AppleCare Support asked me to attempt

1) uninstall and re-install EPSON printer and scanner software which doesn't work;

2) REINSTALL OS X by Command-R during Restart (a time-consuming job), but it doesn't work either.


Background:


All user accounts on the same MacBook Pro face the same -9923 problem.

Another MacBook Air on WiFi has the same -9923 problem with Image Capture and Open Scanner...


It doesn't fix after applying the application of Epson Printer Software Update from the Mac App Store:

User uploaded file

It doesn't fix after applying the EPSONScanPatchForElCapital_100_11.zip (Epson Scan Common Updater);

It doesn't fix after restarting the router (Airport Time Capsule);

It doesn't fix after restarting the DNS server/modem (DLink DSL2900AL);


Any insight?

MacBook Pro, OS X El Capitan (10.11.4), 16GB 1600 MHz DDR3

Posted on Apr 5, 2016 7:46 PM

Reply
5 replies

Jun 27, 2016 8:39 PM in response to Ivan H

I have the same error and I have tried this on both my iMacs. Same problem on both since installing el Capitan. Previously the scanner on the Artisan 810 worked perfectly. Now it works fine with the Epson scan application but there is NO way that I can get it to work with Apple software. I tried directly from adding the printer/scanner from system preferences as well as Image capture.

I did get this to work fine when I connected via USB.


Any help will be much appreciated.

"Error Occurred while Communicating with the Scanner -9923" (Epson Scanners)

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