OS X EL Capitan crashes and shuts down my computer 2-3 times a day

Question

Level 1

8 points

OS X EL Capitan crashes and shuts down my computer 2-3 times a day

Hi,

I upgraded to El Capitan recently and when I use Microsoft Silverlight, which I need for charting, my macbook air crashes. I have done an EtreCheck Report, which I am unable to interpret. I would greatly appreciate some help.

Thanks

EtreCheck version: 2.9.10 (261)

Report generated 2016-04-06 12:33:51

Download EtreCheck from https://etrecheck.com

Runtime 1:57

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem:Apps are crashing

Description:

When using microsoft silverlight for graph reading my macbook air crashes

Hardware Information: ⓘ

MacBook Air (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir5,2

1 1.8 GHz Intel Core i5 CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 72

Video Information:ⓘ

Intel HD Graphics 4000

2353 1920 x 1080

System Software:ⓘ

OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour

Disk Information:ⓘ

APPLE SSD TS128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 120.10 GB (72.04 GB free)

Core Storage: disk0s2 120.47 GB Online

USB Information:ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Card Reader

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Mac App Store and identified developers

System Launch Agents:ⓘ

[not loaded] 8 Apple tasks

[loaded] 160 Apple tasks

[running] 70 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 46 Apple tasks

[loaded] 161 Apple tasks

[running] 81 Apple tasks

Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2012-10-26) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2016-03-01) [Support]

[loaded] org.macosforge.xquartz.startx.plist (2015-10-16) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.fpsaud.plist (2016-03-19) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-03-01) [Support]

[loaded] jp.co.canon.MasterInstaller.plist (2016-04-03) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2015-10-16) [Support]

User Launch Agents:ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2012-10-29) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]

User Login Items:ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

Other Apps:ⓘ

[running] com.getdropbox.dropbox.47712

[loaded] com.microsoft.Word.52832

[running] com.microsoft.autoupdate.fba.78432

[loaded] 407 Apple tasks

[running] 173 Apple tasks

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-24) [Support]

QuickTime Plugin: 7.7.3 (2016-03-12)

Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-24) [Support]

EPPEX Plugin: 10.0 (2015-04-10) [Support]

Default Browser: 601 - SDK 10.11 (2016-03-12)

SharePointBrowserPlugin: 14.6.2 - SDK 10.6 (2016-03-25) [Support]

PepperFlashPlayer: 21.0.0.197 - SDK 10.6 (2016-03-25) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-01-22) [Support]

JavaAppletPlugin: Java 8 Update 73 build 02 (2016-03-01) Check version

User internet Plug-ins: ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-11-12) [Support]

Safari Extensions: ⓘ

ClickToFlash (2015-12-29)

ClickToPlugin (2015-12-29)

3rd Party Preference Panes:ⓘ

Flash Player (2016-03-19) [Support]

Java (2016-03-01) [Support]

Time Machine:ⓘ

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 120.10 GB Disk used: 48.06 GB

Destinations:

Expansion Drive [Local]

Total size: 499.76 GB

Total number of backups: 2

Oldest backup: 31/10/2012, 14:11

Last backup: 24/03/2016, 12:45

Size of backup disk: Excellent

Backup size 499.76 GB > (Disk size 120.10 GB X 3)

Top Processes by CPU:ⓘ

8% WindowServer

4% Network Utility

3% kernel_task

1% fontd

1% Google Chrome Helper(5)

Top Processes by Memory:ⓘ

942 MB com.apple.WebKit.WebContent(13)

513 MB kernel_task

332 MB Google Chrome Helper(5)

111 MB mdworker(7)

102 MB Google Chrome

Virtual Memory Information:ⓘ

87 MB Free RAM

3.91 GB Used RAM (1.02 GB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

Apr 6, 2016, 12:08:52 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-06-120852_[redacted].panic [Details]

Apr 6, 2016, 12:08:49 PM Self test - passed

Apr 6, 2016, 09:49:38 AM /Library/Logs/DiagnosticReports/Kernel_2016-04-06-094938_[redacted].panic [Details]

Apr 5, 2016, 08:51:58 AM /Library/Logs/DiagnosticReports/Kernel_2016-04-05-085158_[redacted].panic [Details]

Apr 1, 2016, 12:30:14 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-01-123014_[redacted].panic [Details]

Mar 31, 2016, 08:36:41 AM /Library/Logs/DiagnosticReports/Kernel_2016-03-31-083641_[redacted].panic [Details]

Mar 29, 2016, 04:08:02 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-29-160802_[redacted].panic [Details]

Mar 29, 2016, 10:47:19 AM /Library/Logs/DiagnosticReports/Kernel_2016-03-29-104719_[redacted].panic [Details]

Mar 29, 2016, 07:54:31 AM /Library/Logs/DiagnosticReports/Kernel_2016-03-29-075431_[redacted].panic [Details]

Mar 26, 2016, 12:42:33 AM /Library/Logs/DiagnosticReports/Kernel_2016-03-26-004233_[redacted].panic [Details]

MacBook Air, OS X El Capitan (10.11.4)

Posted on Apr 6, 2016 6:14 AM

Reply

Answer 1

Apr 6, 2016 6:41 AM in response to Tawnagh

I don't see anything wrong in the etrecheck report, except for possibly one thing: there is overlap between the two Safari extensions "ClickToFlash" and "ClickToPlugin". Are you using Silverlight inside Safari? I would try disabling ClickToFlash temporarily (as ClickToPlugin has all the functionality and more), and see if the problem goes away. I have ClickToPlugin installed and Iuse Silverlight inside Safari regularly (since my TV and internet provider uses Silverlight to play TV material in the computer), and it works.

Reply

Answer 2

Tawnagh Author

Level 1

8 points

Apr 6, 2016 6:58 AM in response to Luis Sequeira1

Thank you for you rapid response Luis. Yes I am using Silverlight inside Safari. I am a bit of a dinosaur in relation to the workings of computers so where would I find the Click to Flash extension so that I can disable it. Many thanks

Reply

Answer 3

Apr 6, 2016 7:05 AM in response to Tawnagh

Go to Safari->Preferences. Then in the Preferences window, click on Extensions. You should see something similar to this (though, in your case, you'll see two extensions instead of one). You should only need to uncheck one box labeled 'Enable "ClickToFlash"'.

Reply

Answer 4

Tawnagh Author

Level 1

8 points

Apr 6, 2016 7:09 AM in response to Luis Sequeira1

Thanks a million...easy when you know how! Did that and will wait to see how everything pans out.

Thanks again.

Reply

Answer 5

Linc Davis

Level 10

209,739 points

Apr 6, 2016 3:13 PM in response to Tawnagh

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Please launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

Reply

Answer 6

Tawnagh Author

Level 1

8 points

Apr 7, 2016 12:24 AM in response to Linc Davis

Hi Link,

Many thanks for your instructions. So far today I have not had a crash since disabling Click to Flash as suggested by Luis.

Here is the report as suggested by you. I just copied and pasted it without using Pastebin.

Wed Apr 6 12:08:52 2016

*** Panic Report ***

Machine-check capabilities: 0x0000000000000c07

family: 6 model: 58 stepping: 9 microcode: 21

signature: 0x306a9

Intel(R) Core(TM) i5-3427U CPU @ 1.80GHz

7 error-reporting banks

Processor 0: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC6_STATUS(0x419): 0xbe2000000005110a

IA32_MC6_ADDR(0x41a): 0x0000000054e7f080

IA32_MC6_MISC(0x41b): 0x0000001084000086

Processor 1: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC6_STATUS(0x419): 0xbe2000000005110a

IA32_MC6_ADDR(0x41a): 0x0000000054e7f080

IA32_MC6_MISC(0x41b): 0x0000001084000086

Processor 2: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC6_STATUS(0x419): 0xbe2000000005110a

IA32_MC6_ADDR(0x41a): 0x0000000054e7f080

IA32_MC6_MISC(0x41b): 0x0000001084000086

Processor 3: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC6_STATUS(0x419): 0xbe2000000005110a

IA32_MC6_ADDR(0x41a): 0x0000000054e7f080

IA32_MC6_MISC(0x41b): 0x0000001084000086

panic(cpu 2 caller 0xffffff800d9ceeca): "Machine Check at 0x00007fff9097167c, registers:\n" "CR0: 0x0000000080010033, CR2: 0x0000000101df2000, CR3: 0x0000000158ba60c8, CR4: 0x00000000001626e0\n" "RAX: 0x000000000000e500, RBX: 0x00007fff58456b80, RCX: 0x0000000000003480, RDX: 0x00000000000069c0\n" "RSP: 0x00007fff58455dc0, RBP: 0x00007fff58455dc0, RSI: 0x00007fff58455df8, RDI: 0x00007fff58455fb8\n" "R8: 0x00000000000155c0, R9: 0x0000000000000040, R10: 0x0000000000000000, R11: 0x00000000c0000010\n" "R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0x00007fff58455fb8, R15: 0x0000000000000000\n" "RFL: 0x0000000000000283, RIP: 0x00007fff9097167c, CS: 0x000000000000002b, SS: 0x0000000000000023\n" "Error code: 0x0000000000000000\n"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.40.184 /osfmk/i386/trap_native.c:168

Backtrace (CPU 2), Frame : Return Address

0xffffff8015903dd0 : 0xffffff800d8dab12

0xffffff8015903e50 : 0xffffff800d9ceeca

0xffffff8015903fb0 : 0xffffff800d9ecb0f

BSD process name corresponding to current thread: com.apple.WebKit

Mac OS version:

15E65

Kernel version:

Darwin Kernel Version 15.4.0: Fri Feb 26 22:08:05 PST 2016; root:xnu-3248.40.184~3/RELEASE_X86_64

Kernel UUID: 4E7B4496-0B81-34E9-97AF-F316103B0839

Kernel slide: 0x000000000d600000

Kernel text base: 0xffffff800d800000

__HIB text base: 0xffffff800d700000

System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)

System uptime in nanoseconds: 7828560277695

last loaded kext at 24756092188: com.apple.driver.AppleBluetoothMultitouch 90.3 (addr 0xffffff7f903dd000, size 61440)

last unloaded kext at 143715929010: com.apple.driver.AppleUSBMergeNub 900.4.1 (addr 0xffffff7f8e95d000, size 12288)

loaded kexts:

com.apple.driver.AppleBluetoothMultitouch 90.3

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.21.18

com.apple.driver.ApplePlatformEnabler 2.6.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.iokit.IOBluetoothSerialManager 4.4.4f4

com.apple.driver.AppleHDA 274.7

com.apple.driver.AppleMikeyDriver 274.7

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleBacklight 170.8.9

com.apple.driver.AppleIntelHD4000Graphics 10.1.4

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.4f4

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleIntelFramebufferCapri 10.1.4

com.apple.driver.AppleUSBTCButtons 245.4

com.apple.driver.AppleUSBCardReader 3.7.1

com.apple.driver.AppleUSBTCKeyboard 245.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AirPort.Brcm4360 1040.1.1a6

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.driver.AppleMultitouchDriver 304.10.2

com.apple.driver.AppleHIDTransport 5

com.apple.driver.AppleBluetoothHIDKeyboard 181

com.apple.driver.IOBluetoothHIDDriver 4.4.4f4

com.apple.driver.AppleHIDKeyboard 181

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 274.7

com.apple.kext.OSvKernDSPLib 525

com.apple.driver.CoreCaptureResponder 1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IOSurface 108.2.1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.4f4

com.apple.iokit.IOBluetoothFamily 4.4.4f4

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.AppleHDAController 274.7

com.apple.iokit.IOHDAFamily 274.7

com.apple.iokit.IOAudioFamily 204.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOAcceleratorFamily2 205.3

com.apple.AppleGraphicsDeviceControl 3.12.6

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.AppleUSBMultitouch 250.5

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.driver.CoreStorage 517.20.1

com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 6.0.2

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

System Profile:

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)

Bluetooth: Version 4.4.4f4 17685, 3 services, 27 devices, 1 incoming serial ports

Thunderbolt Bus: MacBook Air, Apple Inc., 23.4

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463235363634485A2D3147364D3120

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463235363634485A2D3147364D3120

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB2.0 Hub

USB Device: Composite Device

USB Device: USB 3.0 Bus

Serial ATA Device: APPLE SSD TS128E, 121.33 GB

Model: MacBookAir5,2, BootROM MBA51.00EF.B04, 2 processors, Intel Core i5, 1.8 GHz, 4 GB, SMC 2.5f9

Network Service: Wi-Fi, AirPort, en0

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Reply

Answer 7

Tawnagh Author

Level 1

8 points

Apr 7, 2016 12:25 AM in response to Tawnagh

Apologies Linc I spelt your name wrong in my reply post

Reply

Answer 8

Tawnagh Author

Level 1

8 points

Apr 7, 2016 1:34 AM in response to Tawnagh

Spoke too soon Linc...crashed as per report below.

Thu Apr 7 09:16:57 2016

*** Panic Report ***

Machine-check capabilities: 0x0000000000000c07

family: 6 model: 58 stepping: 9 microcode: 21

signature: 0x306a9

Intel(R) Core(TM) i5-3427U CPU @ 1.80GHz

7 error-reporting banks

Processor 0: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC6_STATUS(0x419): 0xbe2000000005110a

IA32_MC6_ADDR(0x41a): 0x000000004bf22dc0

IA32_MC6_MISC(0x41b): 0x0000001084000086

Processor 1: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC6_STATUS(0x419): 0xbe2000000005110a

IA32_MC6_ADDR(0x41a): 0x000000004bf22dc0

IA32_MC6_MISC(0x41b): 0x0000001084000086

Processor 2: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC6_STATUS(0x419): 0xbe2000000005110a

IA32_MC6_ADDR(0x41a): 0x000000004bf22dc0

IA32_MC6_MISC(0x41b): 0x0000001084000086

Processor 3: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC6_STATUS(0x419): 0xbe2000000005110a

IA32_MC6_ADDR(0x41a): 0x000000004bf22dc0

IA32_MC6_MISC(0x41b): 0x0000001084000086

panic(cpu 0 caller 0xffffff800b9ceeca): "Machine Check at 0xffffff7f8e05c6b9, registers:\n" "CR0: 0x000000008001003b, CR2: 0x0000000106dd1000, CR3: 0x000000000ec89000, CR4: 0x00000000001626e0\n" "RAX: 0x0000000000000031, RBX: 0xffffff8017339800, RCX: 0x0000000000000001, RDX: 0x0000000000000000\n" "RSP: 0xffffff801379bd40, RBP: 0xffffff801379bd70, RSI: 0x0000000000000007, RDI: 0xffffff8017333c00\n" "R8: 0xffffff801733a400, R9: 0xffffff7f8e06fe20, R10: 0x00001ceee9f74d10, R11: 0x00000000e0000000\n" "R12: 0xffffff7f8e071e20, R13: 0xffffff8016d0bc40, R14: 0x00000000000008f8, R15: 0x0000000000000007\n" "RFL: 0x0000000000000046, RIP: 0xffffff7f8e05c6b9, CS: 0x0000000000000008, SS: 0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.40.184 /osfmk/i386/trap_native.c:168

Backtrace (CPU 0), Frame : Return Address

0xffffff807f20dcf0 : 0xffffff800b8dab12

0xffffff807f20dd70 : 0xffffff800b9ceeca

0xffffff807f20ded0 : 0xffffff800b9ecb0f

0xffffff801379bd70 : 0xffffff7f8e04d33a

0xffffff801379be60 : 0xffffff7f8e04c690

0xffffff801379bf20 : 0xffffff800b9d0169

0xffffff801379bf40 : 0xffffff800b8f22bd

0xffffff801379bf90 : 0xffffff800b8f27b0

0xffffff801379bfb0 : 0xffffff800b9c8e27

Kernel Extensions in backtrace:

com.apple.driver.AppleIntelCPUPowerManagement(218.0)[21E4FDDE-336B-3665-824B-A7 2C9DB45F31]@0xffffff7f8e04a000->0xffffff7f8e074fff

BSD process name corresponding to current thread: kernel_task

Mac OS version:

15E65

Kernel version:

Darwin Kernel Version 15.4.0: Fri Feb 26 22:08:05 PST 2016; root:xnu-3248.40.184~3/RELEASE_X86_64

Kernel UUID: 4E7B4496-0B81-34E9-97AF-F316103B0839

Kernel slide: 0x000000000b600000

Kernel text base: 0xffffff800b800000

__HIB text base: 0xffffff800b700000

System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)

System uptime in nanoseconds: 31812453550038

last loaded kext at 25548779034812: com.apple.driver.AppleWWANSupport1 4.0.0 (addr 0xffffff7f8e4e7000, size 53248)

last unloaded kext at 25690809030716: com.apple.driver.AppleUSBTCKeyEventDriver 245.4 (addr 0xffffff7f8e4ab000, size 8192)

loaded kexts:

com.apple.driver.AppleBluetoothMultitouch 90.3

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.21.18

com.apple.driver.ApplePlatformEnabler 2.6.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.4f4

com.apple.driver.AppleHDA 274.7

com.apple.driver.AppleMikeyDriver 274.7

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelHD4000Graphics 10.1.4

com.apple.driver.AppleBacklight 170.8.9

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.4f4

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleIntelFramebufferCapri 10.1.4

com.apple.driver.AppleUSBTCButtons 245.4

com.apple.driver.AppleUSBCardReader 3.7.1

com.apple.driver.AppleUSBTCKeyboard 245.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AirPort.Brcm4360 1040.1.1a6

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.driver.usb.ethernet.asix 5.0.0

com.apple.driver.AppleBluetoothHIDKeyboard 181

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.IOBluetoothHIDDriver 4.4.4f4

com.apple.driver.AppleMultitouchDriver 304.10.2

com.apple.driver.AppleHIDTransport 5

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 274.7

com.apple.kext.OSvKernDSPLib 525

com.apple.driver.CoreCaptureResponder 1

com.apple.iokit.IOSurface 108.2.1

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.4f4

com.apple.iokit.IOBluetoothFamily 4.4.4f4

com.apple.driver.AppleHDAController 274.7

com.apple.iokit.IOHDAFamily 274.7

com.apple.iokit.IOAudioFamily 204.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOAcceleratorFamily2 205.3

com.apple.AppleGraphicsDeviceControl 3.12.6

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.AppleUSBMultitouch 250.5

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.driver.CoreStorage 517.20.1

com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 6.0.2

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Reply

Answer 9

cdhw

Level 4

3,594 points

Apr 7, 2016 2:39 AM in response to Tawnagh

I am suspicious about this plug-in:

User internet Plug-ins: ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-11-12) [Support]

it pre-dates El Capitan, which is never a good sign.

C.

Reply

Answer 10

Linc Davis

Level 10

209,739 points

Apr 7, 2016 8:40 AM in response to Tawnagh

The panics are caused by a hardware fault, not by software. Safari extensions and web plugins never cause panics.

Make a "Genius" a ppointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

Reply

Answer 11

Tawnagh Author

Level 1

8 points

Apr 7, 2016 9:52 AM in response to Linc Davis

Thank you Linc. I will bring it to my local apple provider.

In relation to the back ups. I presume its ok to back up with time machine and

do a bootable back up with SuperDuper? I did this before upgrading to El Capitan.

Reply

Answer 12

Linc Davis

Level 10

209,739 points

Apr 7, 2016 10:11 AM in response to Tawnagh

I presume its ok to back up with time machine and do a bootable back up with SuperDuper?

It should be, if you don't get an error indication, but obviously I can't vouch for the soundness of your backups.

Reply

Answer 13

Tawnagh Author

Level 1

8 points

Apr 7, 2016 10:53 AM in response to Linc Davis

Of course. Thanks a bunch for you help, much appreciated...now the next leg. I'll keep you posted

as soon as I have news.

Reply

Answer 14

Tawnagh Author

Level 1

8 points

Apr 8, 2016 3:18 AM in response to Tawnagh

I was just thinking, in lay person’s terms, as I have no real technical knowledge, unlike the very obvious technical know how and ability of you Linc, and with the greatest respect to you, whom I do not wish to offend, doesn’t it seem odd that only when I upgraded to El Capitan did my macbook air freeze and crash when using a platform that only works with Microsoft Silverlight. It doesn’t crash when not using Silverlight. Perhaps my lay person’s logic is wrong and computer logic doesn’t correlate with it? Would appreciate your thoughts. Thanks

Reply