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jdl-maryland Author

Level 1

4 points

Office 2016 on El Capitan: Microsoft Error Reporting Quits Unexpectedly

For my Office 2016 applications on the latest version of Mac OS X (10.11.4) via my Office 365 subscription, I encounter the error, "Microsoft Error Reporting quit unexpectedly," upon launching any of the applications in normal mode. I can, however, open the Office applications in safe mode. I have fully removed, re-installed, re-authorized, and re-updated the Office suite. While in safe mode, I have disabled the Microsoft Error Reporting application (MERP 2.2.9) by using the Preferences pane. (This application is located at /Library/Application Support/Microsoft/MERP2.0.) I am running on a mid-2011 iMac.

I am at an utter standstill for routine office productivity. Any insight on MERP and how to disable or fix it would be appreciated.

Thank you.

iMac (27-inch Mid 2011), OS X El Capitan (10.11.4), Office for Mac 2016

Posted on Apr 9, 2016 10:29 AM

16 replies

jdl-maryland Author

Level 1

4 points

Apr 30, 2016 5:36 AM in response to jdl-maryland

For others who might encounter a similar error: The solution was a clean install. Also, please note that the error and the messages began to occur with applications in addition to those in the MS Office suite. Which is to say, it was an OS X problem of some sort. Which is to say further, it should not be reflex in this community to shoo away seekers of help upon their mention of troubles with a Microsoft product.

Office 2016 on El Capitan: Microsoft Error Reporting Quits Unexpectedly

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