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Level 1

21 points

Email forwarding issue

Here's the scenario, user receives an email with 4 attachments: One PDF file, one DOCX and two email messages attached to it. Inside each one of these two message attachments there's an Excel file attached.

User then forwards that message.

The resulting email is a message with two attachments, One corrupted PDF file the doesn't open and a 1K htm file.

This is on an iPhone 6s running iOS 9.3.1 and the native Apple Mail client. Connected to an Exchange 2010 backend via MobileIron.

I've tested the same steps with other ActiveSync email client for iOS and did not experience the problem.

Has anyone came across this issue?

Thanks

Andre

iPhone 6s, iOS 9.3.1

Posted on Apr 13, 2016 9:11 AM

47 replies

Jul 15, 2016 3:54 PM in response to andre-ldn

I think I should chime in that when I initially open an email on iPhone that will eventually become the problem email - I *sometimes* see that there are multiple attachments - (mostly image, PDF, and DWG) - but usually only the images appear - and not always all of them. It is as if the attachment handler is good - good - gone.

My users (from 6 different companies) have been having this problem intermittently for 6+ months. Lately it has gotten insane - users are starting to *not* want to do work from the mobile device we have become so connected to - and are opting to 'wait until I get back to my computer so I know it will work'. Changing the landscape of my profession - retroactively - and losing Apple love (myself and all of my users) by the email send.

For perspective - 90% of the emails I see/send daily have attachments - this is crippling us. Will Apple fix for good?

andre-ldn Author

Level 1

21 points

Jul 29, 2016 2:21 AM in response to andre-ldn

Latest iOS 9.3.3 update appears to have fixed the issue.

Email forwarding issue