Canon MX926 has stop scaning

Question

HILO2016 Author

Level 1

4 points

Canon MX926 has stop scaning

Hello,

I am seeking a solution as how to resort the scanning function of my Canon MX926 Printer/Scanner/Fax.

I have printed and scanned documents, with out issue, for the last 18 months. The MX926 is connected to my network via Wi-Fi and shared with a MacBook Pro, MacBook Air and a Windows PC. In the last 24 hours something has changed; my MacBook Pro can no longer scan from the MX926. No error messages or any sign of fault, my MacBook Pro just stopped recognising the scanner portion of the MX926.

I believe the MX926 is not an issue as the scanning function still works with my Windows 10 PC.

A reinstallation of the MX926 has only partly solved the issue; while I can print, I can not scan. A diagnostic scan of my MacBook Pro resulted in a clean bill of health.

My MacBook Pro is a Retina, 15-inch, Mid 2015 model.

I apologise for being light on diagnostic information, as there is next to nothing to provide; one minute I was able to scan via my MacBook Pro the next I could not.

Any suggestions as to how I can solve this issue?

Thanks,

HILO2016

MacBook Pro with Retina display, OS X El Capitan (10.11.4)

Posted on Apr 14, 2016 5:00 AM

Reply

Answer 1

Apr 15, 2016 1:32 PM in response to HILO2016

I was going to suggest downloading fresh drivers from the Canon site but there are not any downloads available for your printer that are compatible with El Capitan v10.11.4 > http://supportdrivers.info/canon-pixma-mx926-driver/

An alternative would be to use the OS X app Image Capture located in your Applications folder.

Mac Basics: Using a scanner

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Answer 2

Old Toad

Level 10

215,790 points

Apr 15, 2016 1:55 PM in response to HILO2016

When did the problem with your scanner start? Did it ever work with El Capitan?

If Image Capture doesn't work try the demo version of VueScan to see if it can communicate with the scanner and scan successfully. If the 64 bit version doesn't work try the 32 bit version. Both can be download from lower portion of the page I linked to earlier in this post.

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Answer 3

HILO2016 Author

Level 1

4 points

Apr 15, 2016 6:07 PM in response to HILO2016

Hello to all that replied to my original post and thank you for your considered responds. However, I have solved my problem.

The problem was with the printer and an update of the printer firmware was all that was required. All now good. As to what caused the problem in the first place, I don't know and will it happen again; I don't know but it works for now.

HILO2016

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