PLEASE READ MY POST - NOBODY SHOULD DESPAIR AS THERE IS HELP AVAILABLE:
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HERE ARE THE DETAILED STEPS THAT I DID TO RESOLVE MY (YOUR ?) PROBLEM ON MY APPLE TV 3rd GENERATION.
This comes from talking with Apple through the "getsupport.apple.com" site and speaking (not chatting) to Apple.
(Note that I had updated the software to the latest version before and it did not help.)
1 - Power off the Apple TV by unplugging it from the power receptacle.
2 - Wait at least 30 seconds and replug it. Wait for the device to power on.
3 - Go to Settings, iTunes Store, Apple ID, then SIGNOUT. This was the key for me. (The suggestions above did not work for me because of that missing step)
4 - Then do sign in, by entering first your Apple ID email address, and then here is what to do for the password:
5 - First type in your password, but DO NOT SUBMIT IT YET as you need to supply, in the same field as the password, a 6-digit code that you will append right after your password (no space)
6 - To get the 6 digit code, you can use another device such as the iPhone:
6a) I use a French iPhone interface, so I will translate that into English for you, but it may be slightly different from what you see on the English interface.
So on the iPhone or equivalent, choose "Settings", your Apple Identifier (on the top), "Password & Security", then Get a Validation Code. A 6-digit validation then code appears that you can use on the Apple TV to append to your password. Then you can submit the combined password_code.
Not sure for how long that 6-digit code was valid, but since I use a bluetooth keyboard to control my Apple TV, it went real fast for me. People above do talk about a 30-second period for which the code is valid.
7 - Voilà. It did work for me. I really hope it does work for you.
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IF THAT DOES NOT WORK FOR YOU, HERE IS WHAT TO DO:
Go to "getsupport.apple.com", choose Apple TV, "Troubleshooting Apple TV", choose "The Topic is not listed" and continue.
(Do not loose time with chatting (as after they tried to transfer my chat to a higher level support, nothing happened for hours). In my case, I did wait for 35 minutes for a callbask even if the interface said I would receive the call in 2 minutes. And after it rings, I had to wait for another 3 minutes perhaps. Then you will talk to someone who will likely resolve your problem.
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IF INTERESTED THESE WERE MY SYMPTOMS BEFORE RESOLUTION:
- I have an Apple TV 3rd generation
- I would choose "TV Shows" and try without success to access my bought content because I would always come back to the "iTunes Store Sign-in page" even after entering countless times my Apple ID, my password, and after the Apple TV asked for it, the 6-digit code received on my iPhone.
- I did use a BlueTooth keyboard and I did enter the verification code well within the 30-seconds period and I would still always come back to the same Sign-in page.
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