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Can't view pdf attachments within mail apps

iPhone 6P / iPad Air 2

both running iOS 9.3.1


Previously, when I tapped on an attachment in the Mail app I could view it. Now, it only downloads an image of the first page (which means I don't even have the option of opening into a pdf reader. All other attachment types can be previewed as always (including images and spreadsheets.


This also occurs to some extent in other mail apps, but the behaviour differs - sometimes it is just an image, at other times the whole pdf downloads but opens with a placeholder saying "PDFReader File", with its size, on a grey background. At least I can then open into another app. The apps that behave this way are Outlook, Dispatch and Airmail.


Spark works as previously - I can view pdf files within Spark without opening into another reader.


I tried deleting Spark, in case it was the issue, but nothing changed.


All pdf readers are behaving normally (PDF Expert and Documents). I tried deleting Documents because it was a recent install, but it also made no difference.


This is occurring on both iOS devices I use, and my husband's iPhone 6 as well.


What I have noticed in Mail that when I tap to download the iBooks icon fleetingly appears and I'm wondering if it has something to do with that.


I've tried a few other things, looked in settings, rebooted etc etc, but to no avail. It only started a few weeks ago so am wondering if something was introduced in the last update.


Many thanks if you can offer any advice or next steps.


Deb

iPhone 6 Plus, iOS 9.3.1

Posted on Apr 17, 2016 2:14 PM

Reply
24 replies

Jul 20, 2016 9:13 AM in response to djaneb

I might have found the problem. So, it happens that I had used the default Mail app of my iMac to send the attachments. What I did is that I sent the Attachment from the Default Gmail website, and the recipient in this case got it to work correctly. Also another problem was that he was using a user@website. com email, I sent it to his Gmail account instead.

Jul 25, 2016 2:22 AM in response to Tiago_NL

You are a Champion ! I have had this problem for the last month or so and has been driving me crazy. Called Apple support today and did a restore on my iPad which looked to work until all my apps downloaded.

After reading your post it was Bamboo Spark !

Deleted it and did a restart and all is good !


Thanks for posting the fix !

Aug 15, 2016 1:13 PM in response to z owner

Update.


I went to the Apple store about a month ago (again) and I have an update. The Apple genius confirmed what we all knew, that PDFs were not able to be read on my iPhone or iPad, each upgraded to the current iOS. I went to the store, based on an idea from a colleague, that I would try to downgrade the iOS on one of my iPads to a prior version. I was disappointed to learn that that is not possible, at least through the Apple Store.


After further discussion with the genius, I said that I was willing to have one of my iPads completely erased and set up as a new device. She proceeded to completely erase the iPad and then set it up as a entirely new device. That is, as if it were new and out-of-the-box. Most importantly, I did not restore my content or applications from my back up. This is a complete nuke of the device--erase all content and settings. Then plug in to the computer and fired up iTunes and set the device to set up as new. Do not restore from your backup (though I did make a new backup before doing this, just in case I needed it).


I then signed in to iCloud and set up my Apple Mail account. Surprisingly, I was able to read PDFs. That was the good news. The other news is that I had none of my content or applications on the iPad. I began to selectively restore just a minimal number applications (about 20-30) from the Apple Store and so far, so good.


Further update. Just a few days ago, after several weeks of this fix working, I tried it on my other iPad, a 9.7 iPad Pro. Complete erase of everything, restore as new while plugged into iTunes, download only selected previously purchased apps from Apple's App Store. All has been working for about a week on this device and i can read and save PDFs as normal. If this continues, I will nuke my iPhone and try the same thing. The solution is radical and takes some time to get everything back and workable, but it does seem to be a solution for me.


This solution suggests that it is possible one of my applications causes the bug.


I am cautiously optimistic the solution will continue to work. At this point, you may want to try the solution on a non-critical device or if you are desperate.

Sep 2, 2016 12:58 AM in response to TotoleHeros1000

I had the same problem after installing the bamboo app with my iphone. First I tried to upgrade to 9.3.5, but it did not help. I installed the outlook app to be able to read PDF in email at least until a solution is known.

However there is an update in the app store today (inkspace, bamboo spark), I downloaded it and the problem seems to be solved.

On my iPad -where the bamboo app is not installed- I never got the problem.

Can't view pdf attachments within mail apps

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