How to Report BAD service at an Apple store?

For that matter, you should contact the customer relations or perhaps file

a consumer protection division report (complaint) where you have legal

standing; someone would look into it, eventually. You are fortunate in that

in the UK and some other locations, you can contact a different agency

whose task is to check the compliance to the letter & spirit of the Law.

{If you can be without the use if the device, you could ask if they offer a

service that involves shipping the item to a repair; they may have it. If

so, they also can return the item to you after it allegedly is repaired.}

Where I am, there is only one official Apple Store (fairly recent) in a state

that is larger than many nations. And there are no roads to most of it. 😉

My cs rep.was very concerned about my concerns and service matters my cs rep even help to male sure that I received the best quality care that I could reciet without even making me think that I was a hassle even though I know I was was a winderful.cs rep.i recommend a bonus lol wonderful cs rep wish apple had more like u thanks

Horrible curlstomer service at Apple Store in memorial city mall Houston Texas

Took my phone in for repair at 4 pm for screen replacement and was told after waiting for 1:30 hours that I have to leave my phone at the store and pickup tomorrow I told them the urgency of the situation and told them that I have a flight tomorrow morning but they didn't care and wanted me to pay the full phone replacment cost

[chuckle]

For me, I guess they'd put "guy with grey beard carrying funny looking bag"

I'd try going in to the store and asking, politely but firmly, to speak to the manager.

Given the size of most Apple Store's I've been in, I suspect they have a fairly large management team.

Is it an Apple-owned retail store or an Authorized reseller? Where is the store located?

Many large companies use third party services to collect customer satisfaction data. I'm not sure why that's a problem.

Give a great big bonus n hug thanks