Where have my deleted files on iCloud gone to? I can't seem to recover them.

I accidentally deleted my iCloud storage, not knowing that my files would be deleted from the computer as well. I tried going on Advanced and then Recover Files on iCloud.com, but the only files that appear are very old and basically empty. On the site, it said that I would be able to recover files deleted within the past 30 days. What happened? How can I get my files back??? 😢😢😢

Posted on Apr 26, 2016 1:36 PM

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3 replies

Apr 27, 2016 4:15 PM in response to priscilaluiza22

I tried going on Advanced and then Recover Files on iCloud.com, but the only files that appear are very old and basically empty. On the site, it said that I would be able to recover files deleted within the past 30 days. What happened? How can I get my files back???

You can only recover files, that you did not delete immediately. , see: http://help.apple.com/icloud/#/mm16f36425ee

If you erased them permanently, they cannot be recovered from iCloud, that is why you need Time Machine.


You can delete files you no longer want to store in iCloud Drive by using the iCloud Drive app on iCloud.com. Deleting your files from iCloud Drive reduces the amount of iCloud storage space you’re using.

Important: When you delete a file from iCloud Drive on iCloud.com, it’s also deleted from all your devices set up to use iCloud Drive.

  1. Go to iCloud Drive on iCloud.com.
  2. Select the files you want to delete, then click the Trash button User uploaded file in the iCloud Drive toolbar.
Files you delete from iCloud Drive are recoverable for 30 days, and then they are permanently removed. You can permanently remove deleted files before the 30-day time period is up. For instructions, see “Restore deleted files” and “Remove deleted files immediately,” below.

Restore deleted files

You can restore files you deleted from iCloud Drive in the last 30 days, whether you deleted them on iCloud.com, your iOS device, your Mac, or your Windows computer. However, you can’t restore files you permanently removed as described in “Remove deleted files immediately,” below.

  1. Go to Settings on iCloud.com, then click Restore Files (in the Advanced section).
  2. Select each file you want to restore, or select Select All.If a file was in a folder when you deleted it, the folder location is shown below the filename.The list of deleted files may contain more files than can be shown at once. Scroll to see more.
  3. Click Restore.

Look for your restored files in the folders they were in when you deleted them. For example, if a file was in the Pages folder when you deleted it, look for the restored file in the Pages folder.

Remove deleted files immediately

You can immediately and permanently remove files you deleted from iCloud Drive in the last 30 days, whether you deleted them on iCloud.com, your iOS device, your Mac, or your Windows computer. After you permanently remove files, they can’t be restored.

  1. Go to Settings on iCloud.com, then click Restore Files (in the Advanced section).
  2. Select each file you want to permanently remove, or select Select All.If a file was in a folder when you deleted it, the folder location is shown below the filename.The list of deleted files may contain more files than can be shown at once. Scroll to see more.
  3. Click Delete.

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Where have my deleted files on iCloud gone to? I can't seem to recover them.

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