Bell Canada cuts Outlook Email on iOS

Bell Email has just been 'upgraded'.

One no longer has to link thru Microsoft to access their web-based email services.

But there is collateral damage.

Bell has removed the functionality of the software app Outlook (for iOS).

One can no longer access bell.net or sympatico.ca email services - you cannot send or receive emails using Outlook on your iPhone / iPad.

This is a retrograde step as Outlook seems to be a far superior email client than Mail on iPhones & iPads.

Any suggestions as to how we Canadians can influence Bell to restore Outlook email services? 😕

If not, is there any other alternative to Mail for iOS?

Many thanks!

...John

iPhone 5s, iOS 9.3.1

Posted on Apr 27, 2016 7:21 AM

Top-ranking reply

IdrisSeabright

Level 10

187,953 points

Posted on Apr 28, 2016 3:13 AM

Outlook App--> Settings--> Sympatico Acc't (Outlook icon & description "Outlook.com" underneath)--> Delete Account

Outlook App--> Add Account --> Add Email Account--> Enter email address --> ********@**** --> Add Account --> Enter email address--> Add Account

--> Detecting Account

This then takes me to the Sign In page for my Microsoft Account

At the very bottom of the screen, do you see something that says, "Not a Microsoft account?" Tap that. It should take you to the screen that allows you to select "Other".

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18 replies

LACAllen

Level 8

43,590 points

Apr 27, 2016 8:09 AM in response to John Bonn

I am not sure how Bell could do this.They seem to use standard POP and IMAP settings, which can be used with any modern email client like the Outlook app.

How do you know this is not possible?

Apr 28, 2016 7:44 AM in response to John Bonn

So glad to here you've got it figured out!

LACAllen

Level 8

43,590 points

Apr 28, 2016 8:41 AM in response to John Bonn

Great news John.

Keep in mind, if your iPhone is set up as POP, the mailbox will behave differently than on your iPad.

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Bell Canada cuts Outlook Email on iOS