iphone not detected by Windows 7

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Level 1

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iphone not detected by Windows 7

Whenever I tried installing the iCloud Software onto my computer (under windows 7), I kept getting an error. it said that permission was denied to something in my registry, but, when I tried going to check out that location specifically (to fix the permissions issue), I was denied access. I also can't get my iPhone 6, my 5th gen iPod Touch, and my aunt's iPhone 6s+ to be detected by the machine because I'm unable to install Apple Mobile Device software due to that permissions error... Last week, I decided to see if upgrading from Windows 7 to Windows 10 would help fix that issue, but I've not yet had a chance to try reinstalling iTunes since Windows 10 has completely been installed. In the past, I also noticed that several updates for Microsoft Office repeatedly failed, but now that I know why iTunes installer failed to completely install properly, I'm wondering if registry permission issues could also cause Windows Update to fail... I'm going to check on the computer tonight, but, if I still can't get iCloud to install (even with no antivirus software actively causing problems), the only real fix I can think of is restoring the machine back to factory defaults. I'm wondering if there's anything else I can do before I am forced to do a restore... thanks!

iPhone 6s Plus, Windows 10, gateway PC with 6 GB ram

Posted on Apr 27, 2016 5:24 PM

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Answer 1

turingtest2

Level 10

274,610 points

Apr 28, 2016 10:05 AM in response to patdiddy88

If your iOS device isn't showing in iTunes try the following:

Open Control Panel > Device Manager
Plug in your device
Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
Right-click and select Update Driver Software...
Click Browse my computer for driver software
Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
Click Let me pick from a list of device drivers on my computer
Click Apple Mobile Device USB Driver
Click Next, then Close and exit Device Manager

For step 3 above, open the device manager. Expand any of these sections that are listed.

Universal Serial Bus Controllers
Imaging Devices
Portable Devices
Other Devices

Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage.

Or try If iTunes doesn‘t recognize your iPhone, iPad, or iPod - Apple Support

Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates. There might also be some hints in here regarding the issue with iCloud.

Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.3.3.17 to 12.3.2.35, for example, then you'll also need to roll back the database in the way described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

tt2

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