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User profile for user: thezim
thezim Author
User level: Level 1
8 points

Safari launches on startup in foreign language

I'm running OS X 10.11.4 on a MacBook Pro (Retina, 15-inch, Late 2013) — 2.6 GHz Intel Core i7; 16 GB 1600 MHz DDR3; Intel Iris Pro 1536 MB


This just started happening. Every time I start up, Safari launches with this page open. I have no idea what language this is, assuming it's not just garble, much less speak whatever it is. I see the word "Pakistan" a couple of times. I assume that this can't be good. I know that it's annoying. I have no idea why Safari is starting up by itself, much less why it opens on this page. Oh, and I definitely have not clicked on that link. I didn't do anything with language-related preferences, and I've never been anywhere near nor have any connection to Pakistan. How do I make this stop happening? Thanks.



User uploaded file

MacBook Pro (Retina, 15-inch, Late 2013), OS X El Capitan (10.11.4), 2.6GHz Intel Core i7; 16GB 1600 MHz

Posted on Apr 28, 2016 12:49 AM

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11 replies
User profile for user: dominic23
dominic23
User level: Level 10
83,910 points

Apr 28, 2016 4:32 AM in response to thezim

Google translate says it is in Malay language and about administrator password.

May be a scam.


Click  in the menu bar and choose “Force Quit”.

Select Safari and click “Force Quit at the bottom of the Force Quit window.

Hold the Shift key down and launch Safari.


If this doesn’t help, please run EtreCheck and post the report here.

http://etresoft.com/etrecheck

Download it, open Downloads folder, click on it to open, select”Open” in the dialog to run it.

Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste it when you reply.

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User profile for user: thezim
thezim Author
User level: Level 1
8 points

Apr 28, 2016 11:02 AM in response to dominic23

The easy fixes didn't work. Here is the EtreCheck report:



EtreCheck version: 2.9.11 (264)

Report generated 2016-04-28 10:40:46

Download EtreCheck from https://etrecheck.com

Runtime 2:02

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Other problem

Description:

Safari opens to a page in Malay (apparently) language


Hardware Information:ⓘ

MacBook Pro (Retina, 15-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,3

1 2.6 GHz Intel Core i7 CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 173


Video Information:ⓘ

Intel Iris Pro

NVIDIA GeForce GT 750M - VRAM: 2048 MB

Color LCD 2880 x 1800


System Software:ⓘ

OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour


Disk Information:ⓘ

APPLE SSD SM1024F disk0 : (1 TB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 999.35 GB (704.63 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 999.70 GB Online


USB Information:ⓘ

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus


Gatekeeper:ⓘ

Mac App Store and identified developers


Kernel Extensions:ⓘ

/Applications/TechTool Pro 8.app

[not loaded] com.micromat.driver.spdKernel (1.0 - SDK 10.11 - 2016-01-17) [Support]

[not loaded] com.micromat.driver.spdKernel-10-8 (1.0 - SDK 10.11 - 2016-01-17) [Support]


/Applications/Utilities/DiskWarrior.app

[not loaded] com.alsoft.Preview (4.4 - 2011-09-23) [Support]


/Library/Application Support/Kaspersky Lab/KAV/Bases/Cache

[loaded] com.kaspersky.kext.kimul.46 (46 - 2016-04-28) [Support]

[loaded] com.kaspersky.kext.mark.1.0.6 (1.0.6 - SDK 10.9 - 2016-04-28) [Support]


/Library/Checkmate/CheckmateAgent.app

[not loaded] com.micromat.driver.SPDKernel (1.0 - SDK 10.8 - 2015-10-06) [Support]


/Library/Extensions

[loaded] com.kaspersky.kext.klif (3.4.0a25 - 2016-04-25) [Support]

[loaded] com.kaspersky.nke (2.1.0 - 2016-04-25) [Support]


/System/Library/Extensions

[not loaded] com.olympus.DSSBlockCommandsDevice (2.0.0 - 2016-04-25) [Support]


System Launch Agents:ⓘ

[not loaded] 8 Apple tasks

[loaded] 150 Apple tasks

[running] 80 Apple tasks


System Launch Daemons:ⓘ

[not loaded] 44 Apple tasks

[loaded] 156 Apple tasks

[running] 89 Apple tasks


Launch Agents:ⓘ

[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]

[running] com.kaspersky.kav.gui.plist (2016-04-28) [Support]

[running] com.micromat.CheckmateAgent.plist (2012-11-01) [Support]

[running] com.micromat.TechToolProAgent.plist (2016-01-17) [Support]


Launch Daemons:ⓘ

[loaded] com.adobe.fpsaud.plist (2016-04-15) [Support]

[running] com.crashplan.engine.plist (2016-04-18) [Support]

[loaded] com.ea.origin.ESHelper.plist (2015-01-07) [Support]

[loaded] com.google.keystone.daemon.plist (2016-03-02) [Support]

[running] com.kaspersky.kav.plist (2016-04-28) [Support]

[loaded] com.macpaw.CleanMyMac2.Agent.plist (2014-09-15) [Support]

[running] com.micromat.CheckmateIdleDaemon.plist (2014-06-03) [Support]

[loaded] com.micromat.CheckmateWorkerDaemon.plist (2014-06-03) [Support]

[running] com.micromat.TechToolProDaemon.plist (2016-01-17) [Support]

[running] com.micromat.popHelper.plist (2016-03-14) [Support]


User Launch Agents:ⓘ

[running] com.dtv.vgconnect.plist (2015-08-20) [Support]

[loaded] com.dtv.vgconnect.uninstall.plist (2015-12-16) [Support]

[not loaded] com.macpaw.CleanMyMac.helperTool.plist (2012-07-31) [Support]

[not loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist (2012-07-31) [Support]

[not loaded] com.macpaw.CleanMyMac.volumeWatcher.plist (2012-07-31) [Support]

[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (2012-06-17) [Support]


User Login Items:ⓘ

ScanSnap Manager Application (/Applications/ScanSnap/ScanSnap Manager.app)

iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Canon IJ Network Scanner Selector EX Application Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)

CrashPlan menu bar Application (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)

mchlp2726.html HTML document (/Library/Documentation/Help/MacHelp.help/Contents/Resources/ms.lproj/mchlp2726 .html)

Google Chrome Application Hidden (/Applications/Google Chrome.app)

InfiniteHD Application (~/Library/Octoshape/InfiniteHD.app)


Other Apps:ⓘ

[running] 2BUA8C4S2C.com.agilebits.onepassword4-helper

[running] com.code42.b42menuextra.137952

[loaded] com.google.Chrome.57632

[running] com.octoshape.client.17952

[running] jp.co.canon.ij.CNSSelectorAgent.7712

[loaded] jp.co.pfu.ScanSnap.V10L10.67232

[loaded] 390 Apple tasks

[running] 214 Apple tasks


Internet Plug-ins:ⓘ

DirectorShockwave: 12.0.0r112 - SDK 10.6 (2013-02-19) [Support]

Default Browser: 601 - SDK 10.11 (2016-04-20)

Flip4Mac WMV Plugin: 3.1.0.24 - SDK 10.8 (2013-02-23) [Support]

Silverlight: 5.1.30514.0 - SDK 10.6 (2014-09-02) [Support]

FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]

QuickTime Plugin: 7.7.3 (2016-04-20)

Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]

iPhotoPhotocast: 7.0 (2011-08-08)

AdobePDFViewer: 8.1.0 (2011-09-13) [Support]

GarminGpsControl: 4.1.0.0 Release - SDK 10.7 (2014-05-21) [Support]

EPPEX Plugin: 10.0 (2012-05-24) [Support]

JavaAppletPlugin: Java 7 Update 25 (2014-05-21) Check version


User internet Plug-ins:ⓘ

OctoshapeWeb: 1.0 - SDK 10.8 (2015-12-16) [Support]


Safari Extensions:ⓘ

1Password - AgileBits - https://agilebits.com/onepassword (2016-04-27)

Virtual Keyboard - Kaspersky Lab - http://kaspersky.com (2015-09-24)


3rd Party Preference Panes:ⓘ

Device Detector (2011-04-24) [Support]

Flash Player (2016-04-15) [Support]

Flip4Mac WMV (2013-02-23) [Support]

MacFUSE (2008-12-19) [Support]

TechTool Protection (2016-01-17) [Support]


Time Machine:ⓘ

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 294.72 GB

Destinations:

Data [Network]

Total size: 3.00 TB

Total number of backups: 50

Oldest backup: 11/12/15, 8:51 AM

Last backup: 4/26/16, 1:21 PM

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 999.35 GB X 3)


Top Processes by CPU:ⓘ

12% CrashPlanService

6% kernel_task

4% WindowServer

4% kav

2% fontd


Top Processes by Memory:ⓘ

2.21 GB Google Chrome Helper(15)

982 MB kernel_task

492 MB com.apple.WebKit.WebContent(2)

279 MB mdworker(14)

262 MB CrashPlanService


Virtual Memory Information:ⓘ

7.29 GB Free RAM

8.70 GB Used RAM (3.83 GB Cached)

0 B Swap Used


Diagnostics Information:ⓘ

Apr 28, 2016, 10:35:33 AM Self test - passed


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User profile for user: thezim
thezim Author
User level: Level 1
8 points

Apr 28, 2016 3:57 PM in response to dominic23

Uninstalled both of those things, restarted and same thing happens. I guess I'll just hope that it's an annoyance and not an indication of something sinister happening (at least if I don't ever click on that link). It would be nice if I could uninstall Safari (and maybe reinstall it), particularly since I barely even use it. Thanks much to both of you for offering help.

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Apr 28, 2016 4:23 PM in response to thezim

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

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User profile for user: thezim
thezim Author
User level: Level 1
8 points

Apr 28, 2016 5:09 PM in response to Linc Davis

The issue did not occur in safe mode. Safari did not launch automatically. After a few minutes of waiting to see if it would, I launched Safari manually from the dock and it opened in only one tab displaying the home page I set (no other tab with the weird page on it). Restarting in normal mode resulted in the issue happening again (Safari launching with the weird page in a tab).

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Apr 28, 2016 6:39 PM in response to thezim

One of your login items may be responsible. Please select the Login Items tab in the Users & Groups pane of System Preferences. Delete any items that you don't recognize. If you're not sure which ones to delete, double-click each to test it.

If a login item is grayed out and can't be deleted, click the padlock icon in the lower left corner of the window and enter your login password when prompted. Then try again.

To avoid confusion, note that checking or unchecking the box next to a login item does not inactivate it. You have to delete the item from the list.

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Safari launches on startup in foreign language

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