Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

50 points

icloud drive does not sync from my PC

iCloud Drive is simply not syncing with my PC.

When I open iCloud Drive in Windows, and then open it at icloud.com (OR on e.g. my iPhone) there are SEVERAL folders and files which I created in Windows but which simply don't exist at icloud.com (OR on e.g. my iPhone).

There are SOME files which I created MONTHS ago, which simply are not there.

When I check out iCloud for Windows, it DOES NOT say that there are currently any files being uploaded.

It says "Updated at 4/27/16, 12:15pm (i.e. THREE days ago).

Is it beyond the wit of Apple to simply have a "refresh from PC" option within the iCloud for Windows program?

Hopeless.

iPhone 6, iOS 9.3.1, iCloud for Windows

Posted on Apr 30, 2016 2:52 AM

Best reply

SeanITD

Level 1

9 points

Posted on Jul 7, 2017 7:34 AM

We ran into this issue with a user who had already established GB's worth of data in iCloud drive. After setting him up on a new Windows 10 laptop he'd installed and began syncing his iCloud account. His photos came down just fine but the data in his iCloud drive never populated for him. I tried various tricks (deselecting iCloud drive and turning it back on, changing the Auto Software update to daily) but ultimately ended up in the task manager looking at the iCloud drive process using 10% of the CPU and a consistent 2 Mbps of the disk. It turns out there's some sort of database file (ckcachedatabase.db) that was being built at an incredibly slow pace. I told him to keep an eye on that folder and eventually once the file stopped growing his data began to come down into his iCloud drive folder.

The ckcachedatabase.db file was located in C:\Users\(username)\AppData\Local\Apple Inc\CloudKit\iCloudDrive.

I hope this helps anybody else struggling with the lack of a sufficient UI with the iCloud software.

View in context

21 replies

Feb 16, 2017 3:29 AM in response to Why do computers all suck

where to find apple software update? in PC or iphone?

ell.be

Level 1

4 points

Apr 12, 2017 6:09 PM in response to Why do computers all suck

I never get anything that says 'checking for updates' to cancel and go to Edit Preferences. Do you know how to navigate to the Preferences screen manually to change the setting to Daily?

Jul 4, 2017 12:20 AM in response to LACAllen

Using an app-specific password worked beautifully. It did take a few days for the data to populate though.

[EMBEE]

Level 1

4 points

Jul 4, 2017 2:42 PM in response to LACAllen

2 Factor Authentication is enabled. Files saved from an application on the PC do not sync across iCloud. If those files are moved manually from the OS then they do sync.

Oct 4, 2017 10:49 PM in response to jon_leigh

I right clicked on the iCloud app icon on my Windows 10, and selected "run as administrator". iCloud settings loaded and the entire file list was populated.

Edvenswa

Level 1

12 points

Nov 1, 2017 5:55 PM in response to SeanITD

I found the file BUT it stopped growing more than 2 weeks ago; It is not updating anymore. I don't see any iCloud Drive related process running either.. How to make it resume sync process?

icloud drive does not sync from my PC