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Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
HI,
i have just updated my iPhone 5s to iOS 9.3.1 and I have gone into my photos to see I now have 300 instead of the 1500+ I did have and all my photo albums are empty! What has happened, is there anyway I can get them back, desperate for them as they weren't all backed up on my laptop, all though they maybe backed up to the iCloud.
Anyhelp would be greatly apprectaited.
Thank you!
iPhone 5s, iOS 9.3.1
Hi there Charley2050,
It sounds like you are missing a bunch of albums on your phone that you need to try and get back. The only way to get data back is to restore from a backup that has that info. I would first backup your phone to iTunes:
How to back up your devices using iCloud or iTunes
Then if you do think you have them backed up in an iCloud backup, I would next restore from either your latest, or one of your recent iCloud backups:
iCloud: Restore or set up your iOS device from iCloud
Thank you for using Apple Support Communities.
Hi there Charley2050,
It sounds like you are missing a bunch of albums on your phone that you need to try and get back. The only way to get data back is to restore from a backup that has that info. I would first backup your phone to iTunes:
How to back up your devices using iCloud or iTunes
Then if you do think you have them backed up in an iCloud backup, I would next restore from either your latest, or one of your recent iCloud backups:
iCloud: Restore or set up your iOS device from iCloud
Thank you for using Apple Support Communities.
Thank you for your help, I'll give this a go.
You're very welcome.
Empty photo albums after update
