Id touch not working when iPad Pro 9.7 is charging
My iPad Pro 9.7 running iOS 9.3.1 is only a few days old and working perfectly except for one issue...
When connected to the charger the ID Touch does not recognize fingerprints to unlock device. As soon as I unplug the charges, all works fine again. I have already discussed with Apple, however, we thought the factory reset fixed the problem, but in reality all that changed was that the charger got unplugged. Before I go back to Apple again, I thought I would check with the experts. :-)
thank you...
iPad Pro 9.7-inch WiFi, iOS 9.3.1