rousiu

Q: Whatsapp restoring from iCloud not working

Hi,

 

I have had a problem with my whatsapp and I am trying to recover my chat history from iCloud. I backed up my iphone on iCloud two days ago but when I try to restore my whatsapp it says that my iCloud backup inside whatsapp is from 3 months ago. I don't understand what's the difference between "iCloud documents & data backup" (that includes a copy of whatsapp sizing 4Gb and was done 2 days ago) and the iCloud backup that you can do inside whatsapp (preferences->chats->chats backup) that sizes 800Mb and was done 3 months ago. When I start whatsapp I'm not able to choose "iCloud documents & data backup" and it just let me choose "whatsapp iCloud backup". Thats really tricky! Could anybody help me?


I have an iPhone 4 and iOS 7.1.2.

 

Thanks a lot!

iPhone 4, iOS 7.1.2

Posted on May 2, 2016 12:45 PM

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Q: Whatsapp restoring from iCloud not working

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 2, 2016 12:49 PM in response to rousiu
    Level 9 (59,638 points)
    iPhone
    May 2, 2016 12:49 PM in response to rousiu

    Backing up your phone via iCloud, versus backing up your WhatsApp via their app are two different processes. I would say then, that trying to restore WhatsApp via their app would have the app searching for a backup made within the app.

     

    However, to be absolutely sure of this, since I do not use this product, your best course of action is to contact WhatsApp support and ask them how their internal app backup works, since that is not an Apple product.

  • by rousiu,

    rousiu rousiu May 2, 2016 1:21 PM in response to ChrisJ4203
    Level 1 (5 points)
    iCloud
    May 2, 2016 1:21 PM in response to ChrisJ4203

    Thank you very much for your quick answer. Yes, I understand that restoring whatsapp via the app just let me choose the app backups... but I've restored the entire iPhone via iCloud backup and it doesn't worked. The app seems to use only its own backups and the iClouds backup seem to do nothing. How do I restore whatsapp via iCloud documents and data backup and not the inside app backups? There's no way to choose that option.

    I will contact whatsapp support too.

    Thanks!

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 2, 2016 9:17 PM in response to rousiu
    Level 9 (59,638 points)
    iPhone
    May 2, 2016 9:17 PM in response to rousiu

    I don't know that you can restore Whatsapp from an iCloud restore. That is a question for you to pose to Whatsapp support. Many applications do not hold their data in a location on the phone that is backed up. That is the choice of the app developer, and only they could answer that question for you.

  • by LACAllen,Apple recommended

    LACAllen LACAllen May 2, 2016 9:47 PM in response to rousiu
    Level 5 (5,482 points)
    iCloud
    May 2, 2016 9:47 PM in response to rousiu

    How did you use iCloud for your WhatsApp backup? Like this?

     

    Screen Shot 2016-05-02 at 9.44.12 PM.png

     

    Then you would do this...

     

    Screen Shot 2016-05-03 at 12.47.00 AM.png

  • by L33sly,

    L33sly L33sly Oct 6, 2016 3:36 AM in response to rousiu
    Level 1 (4 points)
    iCloud
    Oct 6, 2016 3:36 AM in response to rousiu

    I have the same problem. my iphone has been loading since yesterday on.. whatsapp: restore from iCload.

     

    so far i could not find any solutions. can somebody please help me.

  • by TillieLou,

    TillieLou TillieLou Oct 10, 2016 3:08 AM in response to L33sly
    Level 1 (4 points)
    Oct 10, 2016 3:08 AM in response to L33sly

    mine has been doing the exact same for the last 4 days. did you find a solution?