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rousiu Author

Level 1

30 points

Whatsapp restoring from iCloud not working

Hi,

I have had a problem with my whatsapp and I am trying to recover my chat history from iCloud. I backed up my iphone on iCloud two days ago but when I try to restore my whatsapp it says that my iCloud backup inside whatsapp is from 3 months ago. I don't understand what's the difference between "iCloud documents & data backup" (that includes a copy of whatsapp sizing 4Gb and was done 2 days ago) and the iCloud backup that you can do inside whatsapp (preferences->chats->chats backup) that sizes 800Mb and was done 3 months ago. When I start whatsapp I'm not able to choose "iCloud documents & data backup" and it just let me choose "whatsapp iCloud backup". Thats really tricky! Could anybody help me?

I have an iPhone 4 and iOS 7.1.2.

Thanks a lot!

iPhone 4, iOS 7.1.2

Posted on May 2, 2016 12:45 PM

Top-ranking reply

SatwantSingh

Level 1

13 points

Posted on Apr 7, 2017 10:10 AM

I backed up my data from icloud directly in settings>icloud>backup now, and not from whats app. My iclod account shows that data is there but whats app backup shows that no data is available. What should I do to retrieve my iclod whats app backup in this situation?