The iPhone “iPhone4S” cannot be used because it requires a newer version of iTunes error

Question

The iPhone “iPhone4S” cannot be used because it requires a newer version of iTunes error

Here is my scenario:

After breaking my iPhone glass I did a backup to the cloud and to my MBP OSX 1068, took the SIM card and send to repair.

Got it back with this error message, when trying to restore my data:
"The iPhone “iPhone4S” cannot be used because it requires a newer version of iTunes. Go to www.itunes.com to download the latest version of iTunes."

Any clue ? How to solve this ?

MacBook Pro (17-inch Early 2011), Mac OS X (10.6.8)

Posted on May 2, 2016 12:59 PM

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Answer 1

sberman

Level 10

264,003 points

May 2, 2016 1:02 PM in response to LAOMUSIC ARTS

Your iPhone now has a reasonably current version of iOS (iOS 9...) which requires a reasonably current version of iTunes (iTunes 12.3...).

OS X 10.6.8, which is now five years old, cannot support such new software (iTunes).

Upgrade your OS X.

Upgrade to OS X El Capitan - Apple Support

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Answer 2

KiltedTim

Level 10

195,627 points

May 2, 2016 1:03 PM in response to LAOMUSIC ARTS

Sounds like the device you got back is running iOS 9... That requires iTunes 12.3, which requires OS X 10.8.5. You will not be able to connect that phone to a Mac running 10.6.8.

You need to upgrade OS X.

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