SiriusXM doesn't open from Safari - error code 10823

Question

Level 1

4 points

SiriusXM doesn't open from Safari - error code 10823

This has worked previously - 5/3/2016- but now [5/4/2016], SiriusXM doesn't open from Safari [Version 9.1 (11601.5.17.1)] - the application

from url https://player.siriusxm.com/#/main - just says "Loading" but never completes.

I even tried to change "open with" preference to the Chrome browser [Version 50.0.2661.94 (64-bit)] ,

but it wouldn't allow it - instead get error code 10823.

If I directly use the Chrome Browser - I can open the application OK.

Hello Apple users - any suggestions? - or should I just not use Safari?

MacBook Pro, Mac OS X (10.6.8), 2 GHz Intel Core Duo w 2 GB SDRAM

Posted on May 4, 2016 7:41 AM

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Answer 1

Linc Davis

Level 10

209,739 points

May 4, 2016 8:30 AM in response to spoton

I suggest you start by taking the steps recommended in this support article.

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Answer 2

Eric Root

Level 10

685,257 points

May 5, 2016 6:54 AM in response to spoton

Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

Safari/other browsers – Website not loading

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Answer 3

May 5, 2016 10:56 AM in response to spoton

It's working fine on Safari 9.1 / El Capitan v10.11. 4 here...

You may have a Safari extension or third party plug-in installed that's causing a conflict. It’s easy to troubleshoot.

From the Safari menu bar click Safari > Preferences then select the Extensions tab. Uninstall one extension at a time, quit and relaunch Safari to test.

If it's not an extensions issue, try troubleshooting third party plug-ins.

Back to Safari > Preferences. This time select the Security tab. Deselect: Allow plug-ins. Quit and relaunch Safari to test.

If that made a difference, instructions for troubleshooting plugins here.

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Answer 4

G.Keith

Level 1

4 points

Nov 10, 2016 5:34 AM in response to spoton

I had the same problem. Go to:

Safari

Preferences

Security

Plug-in Settings

(on the left pane) Adobe Flash Player

go to the bottom and make sure "When visiting other websites" is on.

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Answer 5

Nov 18, 2016 11:24 AM in response to G.Keith

This worked for me. Thank you.

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