Issue with New iPhone - wrong iOS for backup from Cloud

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Level 1

4 points

Issue with New iPhone - wrong iOS for backup from Cloud

Today I received my new iPhone 6S. When I try to set up the phone and download all my backup info from the cloud I'm receiving an error message that says new phone is at iOS 9.1 - backups from old phone 6 (no longer working) are iOS 9.3.1 - Thus I'm stuck. Happy to upgrade the software but....

I can't move forward and am nervous about losing all my data/pictures if I choose "NEW PHONE"

PLEASE HELP. I've been without my iPhone since Sunday.... was so excited when it arrived today....now I'm losing my mind!

Kim

iPhone 6s, iOS 9.1

Posted on May 4, 2016 2:09 PM

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Answer 1

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KiltedTim

Level 10

196,353 points

May 4, 2016 2:18 PM in response to Mochafreak3

Set it up as a new phone. Do not restore the backup. Then update iOS. After updating, Erase it (Settings>General>Reset>Erase All Content and Settings. After the erase, restore the iCloud backup.

You can not restore a backup made with a newer version of iOS to a device running an older version.

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