AOL Mail Problem

Question

Level 1

8 points

AOL Mail Problem

I use a Macbook Pro (mid 2014 w/retina) with OS V 10.10.05. I use Chrome V 50.0.2661.94 for my internet access. I was using the slide bar on my AOL Mail to go to the bottom of my file folders. Somehow the cursor and my hand went off the bottom. Since that time my AOL mail page is jammed to the far left and top of the page. It is very narrow. The News section that is usually another page fills a lot of the right side of the page. I have tried everything I can think of to correct the screen size and the page layout with no results. Can someone help me get my regular page back?

THANK YOU,

Bill H

MacBook Pro (Retina, 15-inch, Mid 2014), OS X Yosemite (10.10.5), chrome Internet access Version 50

Posted on May 4, 2016 10:41 PM

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Answer 1

Eric Root

Level 10

685,251 points

May 5, 2016 9:39 AM in response to WFHBear

Have you tried exiting the website and then accessing it again?

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Answer 2

WFHBear Author

Level 1

8 points

May 6, 2016 7:41 AM in response to Eric Root

Sir,

I have tried closing out AOL, AOL Mail, Chrome, and rebooting the whole machine. The problem is only on the AOL Mail screen. Everything else is fine. I have tried everything I can think of to resize the page smaller. Thanks for the suggestion. I hope that someone will figure out what I can do to get this fixed. Regards, Bill Hoover.

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Answer 3

Eric Root

Level 10

685,251 points

May 6, 2016 9:05 AM in response to WFHBear

Try another browser as a test.

Firefox

Opera Browser

Try looking/posting here.

Chrome Support

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Answer 4

May 6, 2016 10:25 AM in response to WFHBear

Contact AOL Mail tech support.

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Answer 5

WFHBear Author

Level 1

8 points

May 6, 2016 3:30 PM in response to Eric Root

Yes, Thank you. I am using Safari to get my AOL Mail. It comes through perfect. I have contacted AOL with 0 results. I am contacting chrome. I will also contact Apple .

Thank you for your suggestions 😕

Regards,

Bill Hoover

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Answer 6

Eric Root

Level 10

685,251 points

May 7, 2016 9:55 AM in response to WFHBear

You are welcome.

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Answer 7

WFHBear Author

Level 1

8 points

May 8, 2016 9:17 PM in response to WFHBear

Thank you everyone. After I tried all your ideas and a few of my own I switched from chrome to Safari. I then brought up my AOL Mail. It looked just like my screen before I messed it up. I refreshed it to make sure. I quit Safari and shut it down. I then brought up and opened my AOL Mail. I refreshed the page and it came up back to normal view.

I don't know what I did to it to cause the pictured problems. I was using the slide bar to go through the mail and my finger slipped off the pad.

Now by doing what I did about it is working well.

Thanks again to you All

Bill H

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